Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 22nd April 2026

451

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order shipped, order cancelled”

Helpful Report

Posted 4 years ago

Hi Andrew, Thank you for your review. You requested your whole order to be cancelled as unfortunately one of the items you ordered sold out online so fast our system couldn't keep up and you were called by a member of staff here to be informed about this. You were offered an alternative and a discount code to apologise. We don't feel the review you left justified what happened. All the best Riverside.

Posted 4 years ago

“I’ve still not received these 2 bags of pellets. I arranged redelivery online for today (27th) , and have stayed in all day but have had nothing. This is after receiving the wrong package from dpd. 😡”

Helpful Report

Posted 4 years ago

“I ordered a table & 2 chairs in April, the chairs were advertised as in stock and the table due at the end of the month. Once the order was confirmed I asked for the chairs to be delivered, but turns out they weren't in stock after all.By the end of July, i was still waiting for both the chairs and the table. Despite stock availability being misrepresented on the website, I do understand delayed deliveries of gardne furniture due to covid and Brexit challenges. What is hard to understand, is the complete silence from Riverside in the 4 months I was waiting, being treated a bit of a nuisance when I asked for an update on delivery timescales and ultimately being referred to 'Patrick', who was short, sharp and did little to build my confidence nor reflect well on the company. I am still waiting for a refund receipt for the cancelled chairs, and doubt very much I will buy from Riverside again.”

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Posted 4 years ago

“Never received it.”

Helpful Report

Posted 4 years ago

Hi Neil, I have tracked your parcel and it was delivered to the safe place you requested, on the 30th July at 12:26pm. In place of a signature, DPD drivers are required to photograph the location where your parcel was left, which we can also provide you with. Should you require any further assistance, please give us a call. Kind regards, Riverside

Posted 4 years ago

“would leave 0 stars if i could, rubbish service from begining to end. said in stock with 5-10 day delivery when i pressed order button on 13th may21, finally delivered by (Palletways delivery company, rude, obstructive and also frankly useless, had to ring them twice to activate the order out of their depot in my home town(?!?!), ncouldn't give driver directions"because of the computer system"....) begining of July, after many calls to chase order...... ABSOLUTE RUBBISH COMPANY......”

Helpful Report

Posted 4 years ago

“Not good, unfortunately! Our order was placed in March, but not delivered till the second half of June. One contact was made to say that there would a weeks delay, but nothing arrived. I contacted Riverside to see what was happening, but got no return call. The package finally arrived while we were on holiday! Sorry for the rating, but it wasn't good service.”

Helpful Report

Posted 4 years ago

“Lousy information flow during ongoing 4 month product delay. When asked when the product would arrive (eventually promised June) the managing director, off his own back cancelled the order without any reason or explanation (apparently my request for delivery information didn’t contain enough niceties).”

Helpful Report

Posted 4 years ago

“My experience so far has been poor I expect that Riverside is a good company trying to serve its customers well, but they are clearly clinging to an inaccurate picture as to what they have in stock and what they have dispatched. Ordered an Alexander Rose Bengal chair from Riverside. They seemed to be out of stock most other places, but the Riverside website said they were in stock - bit more than what I usually pay, but I was glad to find them. Riverside are a big Alexander Rose supplier and they have good reviews, so I trusted that the website was accurate. The next day I got an email from TNT saying it was being dispatched that day. Oh joy. Later the status changed to ‘being collected’. 2 contacts with customer service and I have been told it definitely is in stock, they wouldn’t have taken my money if it wasn’t in stock, it has definitely been dispatched to me, TNT are having problems. I spoke to TNT a week later (over 2 weeks after my order) and they confirmed that they have not collected the chair for delivery and the problem is at riversides end. I want to buy another 2 chairs but am waiting for them to come into stock elsewhere. As a general point - why do companies ask for reviews when they have still to provide the goods?”

Helpful Report

Posted 4 years ago

“I don't think you want my reviews on the products I purchase from you but your staff are great namely Ellie”

Helpful Report

Posted 4 years ago

“Terrible customer service. Bought wrong size wanted an exchange. Rude replies. And even had the cheek to not refund the whole amount - cost me £15 to return and then they deducted £12 from my credit. I wanted to use a business that may have appreciated a large sale in this climate but after care appalling - no wonder Amazon are doing so well.”

Helpful Report

Posted 4 years ago

“So disappointed in not only not receiving my goods on the confirmed delivery date, but also having to speak to an incredibly patronising management team that showed no consideration to the needs of their customers.”

Helpful Report

Posted 5 years ago

“Not a good experience, I was told my goods would be delivered on Monday, today is Wednesday and they have still not arrived, no update, no communication”

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Posted 5 years ago

“If I ever get it I would love to give a review!”

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Posted 5 years ago

“Quick efficient service.”

Helpful Report

Posted 5 years ago

“Poor customer service. Paid for next day delivery but did not receive. When I emailed this fact, the reply was dismissive and quoted Ts & Cs. Had to make a phone call and still wasn’t offered any compensation until I asked. I was then begrudgingly refunded the huge sum of £1.51. This was my first order and it will definitely be my last, which is your loss. The customer service department needs lessons on how to give good customer service.”

Helpful Report

Posted 5 years ago

“Disappointed as my partner got confused thinking she was getting briquettes alongside the toys for our kids. £12 for the toy box was very steep and not needed. Package has been stored away and won’t be used. Shame as picture was about misleading”

Helpful Report

Posted 5 years ago

“Very bad Customer service from the owner. Waited for a an order to be delivered for 2 weeks was promised twice the driver was picking up concrete posts from their supplier on his way to me. The owner thought it funny that they couldn't fulfil the order. Would recommend MMM in Sheffield rather than these idiots for any fencing accessories you require don't waste your time on this place.”

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Posted 5 years ago

“I would love to write a review but as yet have not received the goods.”

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Posted 5 years ago

“After only a few months outside the cover has faded and the velcro parts have gone brown! Very poor”

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Posted 5 years ago

“I am still waiting for it to be delivered!!!!”

Helpful Report

Posted 5 years ago

Riverside is rated 4.9 based on 15,966 reviews