Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 9th March 2026

450

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my bamboo tree ! Quick delivery too ... thank you so very much !”

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Posted 5 years ago

“Once again, excellent.”

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Posted 5 years ago

“Excellent service as always”

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Posted 5 years ago

“On the whole Riverside seems to be a very efficient and well-run company, but unfortunately with our particular order, we encountered a number of problems throughout the purchase. We ordered a WEBER SMOKEY JOE barbeque along with WEBER PORTABLE CHIMNEY STARTER. At first all seem well, very good e-mail communications and confirmations of purchase/delivery. Unfortunately come delivery day we only received 1 out of 2 parcels and we were missing our Barbeque. I quickly called up Riverside to explain what had happened and they assured me that sometimes the Courier splits the packages and I should expect delivery that afternoon or next day. This did not happen. I e-mailed Riverside and told them I was certain something was wrong with my order, as the package I had received was part 2 of 2 which clearly suggests there is two packages under the same consignment. After some more talks over the phone and various e-mails, Riverside managed to find out the Courier had the missing package at their depot and a re-delivery was scheduled. BBQ turned up all intact and arrived when it said, however the problems at this stage were not over. I had received a faulty BBQ, there were defects in the enamel on the main bowl. We also encountered a second problem after assembly, as there was an issue with the lid. Due to a flaw with the handle and carry mechanism, the enamel around the lid proceeded to perish and chip away from the pressure of the underside of the handle. I immediately contacted Riverside about the problem and sure enough the next day they were on to Weber to send me a replacement LID & BOWL. By this time I’d gone past being angry and its was just a frustrating turn of events. I was advised the LID would not arrive until NOVEMBER and insisted this wasn’t good enough and asked for a new unit to be sent to me as replacement ASAP, this was all arranged by Riverside and eventually we got what we wanted. All in all Riverside were very attentive and replied to my e-mails quite promptly, this I am grateful for as there is nothing worse than being left in the dark. It was unfortunate that we encountered these issues, but Riverside dealt with them well and in the end I was happy with the service we received. I would order from them again and hope it would be a smoother transaction/delivery process second time round.”

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Posted 5 years ago

“Very good service and reply were quick when I emailed. The only thing that would have been better would have been updates on the order processing in my account. It still said order processing and it had been delivered”

Riverside 5 star review on 7th October 2020

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Posted 5 years ago

“Great service. Brilliant smoker! We'll be using Riverside again.”

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Posted 5 years ago

“Decent price and quick service. Thank you.”

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Posted 5 years ago

“Fabulous display. Just what I wanted for winter display on grave.”

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Posted 5 years ago

“Excellent service. Placed an online order on a Saturday morning and received delivery on Monday morning”

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Posted 5 years ago

“Very helpful when I needed it thank you.”

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Posted 5 years ago

“We found our order of Kiln dried logs from Riverside to be great. The price was very reasonable, the logs themselves are fantastic quality and go up in no time in our wood burning stove. The delivery was prompt too (next day) - so all in all - excellent - thanks!”

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Posted 5 years ago

“Arrived on time and easy to put together. Was missing a part ( lid handle screw) which was disappointing as meant I have been unable to use it but have e-mailed Riverside and they are hopefully resolving with Weber”

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Posted 5 years ago

“Brilliant service and delivery. Goods perfect. Dropped to 4 stars as packaging not environmentally friendly.”

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Posted 5 years ago

“Prompt delivery and well packed, awesome service. Will use again. Thank you”

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Posted 5 years ago

“Gas is gas and there are multiple suppliers to give the purchaser a choice. What I like about Riverside is that the company is committed to Weber products (as am I as a user) which means that one can be confident about high quality products. Their service is efficient and prompt. The website is easy to use. It's my 'go-to' online store. PS. I have no connection with Weber or Riverside apart from my purchases”

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Posted 5 years ago

“I Always buy my Traeger stuff from Riverside, great service and just a great Company”

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Posted 5 years ago

“Cheapest WSM (57cm) anywhere, by a fair bit. Delivered faster than expected (arrived within 36 hrs of ordering). No pain with purchase and delivered within incident. Will definitely look to Riverside for any further BBQ related purchases.”

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Posted 5 years ago

“Good service. Kept well informed. Well recommended”

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Posted 5 years ago

“Excellent, friendly, efficient service and almost immediate response to online query’s. Would definitely recommend!”

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Posted 5 years ago

“Ordered my briquettes late on Sunday afternoon and arrived Tuesday evening great service will be using them for all my bbq needs”

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Posted 5 years ago

Riverside is rated 4.9 based on 15,966 reviews