“If I could give no stars I would. No service at all. They ignore emails/requests etc. Nothing is actioned. Charges on statements seem to be random and never explained or given backup documentation. Raising formal complaints as per their policy, doesn't get you anywhere as they either don't respond at all or when they do respond they do not address the issues.
They have no interest in providing a quality service to their customers.
Avoid at all costs”
“Fraud Fraud Fraud! Nothing works, electricity running 24/7 everywhere, bills going up every 6 months, and it is not RMG responsibility to sort it out! They should be closed down immediately. I wish to know where to report for further investigation.”
“I bought a new fob 2 weeks ago initially via the live chat on the website. Firstly, that order did not process properly so I called RMG to follow this up. I was able to complete the order on the phone. But, when I asked for an e-receipt I was simply told that I cannot have one as RMG does not send them. Frustrating but I accepted it. 1 week passed and my fob never arrived. I called again, received an empty apology and was told that the order was not sent to the subcontractor properly. I expressed my frustration, asked for the order to be sent to the contractor and for a confirmation email to be sent to me. I also requested to speak with a manager. Olivia S, a customer service advisor, 'advised' me that there is no need to speak with a manager because they receive the same training and would only tell me the same thing. Furious but I had but accept it - again. 2 weeks (plus) have passed, still no fob but the payment has gone through. I called a third time, only to be told by the customer service advisor that she 'thinks' the order was processed - another empty apology. I asked for confirmation and for an email detailing the complaints procedure. That was this afternoon... 4 hours later, still no email, no confirmation and after 2 weeks, still no fob but my account has been debited. This is shocking and awful customer 'service' RMG takes my money and doesn't care about 'serving' me, a customer - apparently. It's infuriating! I have had issue with the company before too. Thanks for nothing RMG!”
“They never get back to you, they charge you for work they don't do. The gate is still propped up against the fence since 4 months ago, picture to prove that. Over charge for roof insurance, it's ridiculous.”
“NEVER HAVE ANYTHING TO DO WITH THIS COMPANY IF YOU VALUE YOUR SANITY THEY ARE COMPLETELY INCOMPETENT.
OUR LIFT BROKE 84 DAYS AGO AND THEY HAVE NO INTENTION OF FIXING IT. DESPITE COMPAINING TO THE WHOLE BOARD 10+ TIMES THEY HAVE DONE NOTHING! MY 83 YEAR OLD MOTHER HAS TO STRUGGLE DAILY WITH THE STAIRS WHICH HAVE BROKEN LIGHTS WHICH THEY ALSO WONT FIX!”
“Zero customer service, blatant lies and no accountability
Case Ref 03338019/03338306
We moved into our new apartment on the 15th March, great service from our agent and landlord, then unfortunately we encounter RMG a few days later.
On the 20th we realised our intercom system didn't work, we missed deliveries due to this causing a lot of inconvenience moving in, so we had our first contact with RMG. They were too busy to answer the phone, so I kept trying, left a message and eventually got through to be told no-one else had reported an issue so they wouldn't do anything, I was advised that either the handset or wiring must be faulty, so get my own electrician in and bill them for the works.
How wrong was this 'customer service advisor' (this is an oxymoron). The intercoms had been disabled in every apartment 3 years ago and the system replaced with a mobile dialling system, thankfully I had approached other residents for help before getting in an expensive tradesman to rewire the handset to a defunct system and I'm pretty sure they wouldn't have paid the bill.
I emailed 'customer service' (hate using that expression when it's non-existent) about a few issues, 1 - the intercom and the blatant lies on our original call, 2 - another new mobile system to enter the building which we weren't added to potentially meaning we'd be locked out permanently. 3 - only 1 faulty fob supplied for 2 tenants which don't work on the back gate leaving you stranded in a car park/bin store, 4 - a customer reference number so that we could access the RMG portal and 5 - an apology.
I received a reply stating "I cannot see we have received any further reports of issues with the intercom system at this stage but I will refer your report to the property manager, Jack Apperley. We cannot raise a job until customer service receives multiple reports, thereby confirming it is a communal issue.
Furthermore, we have not been given authorisation for yourself on this apartment. This means we are unable to add these details to the GSM system or provide you the customer reference number, I'm afraid."
Same lies and contradicting statements with no understanding of the property they manage. The landlord tried to call them - no response as usual, so he confirmed to me by email that he had added me as a sub-tenant along with the property agent on their live chat system and paid them for replacement fobs to send to me. Over the next few days I was told I'm not authorised even though they've had this twice now. It's now 5 days later and still no response to emails from them, no answer on the phone, no one calls me back and nothing is resolved.
I've been added to the intercom system now, but have no idea how to use it as no instructions have been given, still no fobs which have been paid for, no customer reference number, no details on how to access the building using the GSM system installed, we are still using a door access code which could be turned off at any point, and do they care at all? That's a big fat NO, did I receive any resolution at all - LOL NOPE! Have I had a sincere apology for the massive inconvenience of chasing deliveries, driving to depots to collect parcels, spending hours a day chasing problems to be told I'm not authorised to be here - DON'T BE SILLY - NO.
They are the most useless, abysmal, rude, ignorant, unprofessional, lying, incompetent company I've ever had the misfortune of dealing with. I've already requested escalation to a formal complaint and will be following this up with The Property Ombudsman.
If you are looking for customer service or accountability from this company, then good luck, I've not found a shred of it yet.”
“There are NO words for what a fraudulent and disgusting company RMG is. The past 4 years of having to deal with them as my managing agent have been pure hell. Thank GOD we have finally succeeded in having them removed and replaced with a responsible and reliable company. Threatening to take them to first tier tribunal court is the only thing that even somewhat motivates them to uphold their legal duties as managing agents.
They are flat out negligent; only responsive when demanding payment, which continues incessantly despite RMG violating their responsibilities to leaseholders and never fulfilling their duties. They refused to act on emergency fixes, even though the sinking fund had more than sufficient monies, instead allowing active roof leaks into my bedroom and kitchen to continue to devastate my property for 3 YEARS. They are dismissive and callous and use bullying tactics to get what they want. Their criminal behavior resulted in us leaseholders paying tens of thousands of pounds out of pocket repeatedly for external renovations that were never completed, and we now have to fight to get these funds back.
SPARE YOURSELF and don’t make the mistake of buying or renting an RMG managed property. They should be ashamed.”
“How the UK government allow companies like this to fleece the public is criminal.
Its about time lawyer's got involved like they did with PPI claims.”
“The worst crime company ever.Very expensive.Absolutely crooked they should be reported to watch dog & shut down.
Charge you for jobs that have not been done.
Workers spend a lot of time on the phone & doing nothing.Invoices for jobs are a joke.I don’t no how they sleep at night.”
“Worst company I have ever had to deal with. Been waiting one year now for a response and action to damaged brick work on my leasehold property. They ignore your emails, absolutely disgraceful company. To make matters worse i have to pay this crooked company!! They really need to be investigated as to no idea where all my service charges funds are being spent on.”
“There is nothing positive to say about this company. Avoid them! Whether you are dealing with RMG in England and Wales or RMG Scotland, the experience is the same. RMG seem to be incapable of managing the properties they are responsible for in a professional and proactive way, so buildings deteriorate. The property managers are changed so frequently, and information is never passed on, so complaints and problems are rarely resolved.
They seem incapable of providing accurate invoices and often try and charge more than once for work or for work done at another development.
They often refer people to PDC (a company they have had very close ties to) for late payments even though they are unable to provide evidence that a reminder has been sent.
There is so much more I could say but am trying not to make this review too long but before you buy a property managed by RMG, please read the other reviews on this site, Trust Pilot and I would have said Google reviews but RMG seem to have managed to remove these.”
“If this company is in any why involved don't walk away RUN the are a scam company will charge for work that never get done. Charge extortionate fees for so called Professional Management. If I could I would be happy to give them -5 stars”
“Customer service: Non existent.
Price: Daylight robbery.
Deliver: Worse than Evri, DHL and Yodel. You have to hassle them to get anything done.
Returns & Refunds: Forget it.
Zero stars given for everything.
Joke of a property management company.”
“If I could give zero I would. They are the most despicable company I’ve ever had the misfortune of dealing with and the worst part is you cannot sack them. We did not appoint them. We do not trust them. We do not want them. Yet like a bad dose of haemorrhoids or a whiner that won’t flush there they are, month after month, balls up after balls up. Corrupt to the core and proud of it.”
