“Hi
Its the worst company that one can rent property with. I live at 7th floor in lister mills. The buildings lift is no more working. It was so hard to come down and go up. The lift has been out of service. They sholud repair lift as soon as possible and not to mention there are two lifts in this building and they by purpose are not putting it on. And yes we pay nearly 1000 pounds a month as rent.”
“I made a mistake by not doing enough homework before I used their services. I should have looked into the company more. Reviews could have warned me about their issues. I was lucky that COVSECLTD listened to my complaint. Their team took my concerns seriously. They acted fast to fix the problem. I got my money back last week because of their help. This quick refund was a huge relief. It shows that COVSECLTD cares about its customers.”
“If I could rate RMG lower I would.
AVOID THEM IF POSSIBLE. We pay £300+ a year for property maintenance per house on our block. We are one of 80/90+ houses….. a lot of money is paid to them and they can’t even fix our electronic gate that has been broken now for 3 months - it makes life incredibly hard every day just to get out of our house. Absolute joke of a company & keep palming off emails & ignoring complaints. AVOID”
“Don't Buy a Property Managed by RMG!
I will keep this short. I have been forced to have my property managed by RMG for many years now, and they have always provided poor customer service. This latest case to rectify a damp issue in a flat occupied by an elderly asthmatic is the final straw.
After eventually carrying out an assessment, 2 months and counting later, they have failed to rectify the issue, or even give a date when the work will be done, even after repeated requests for them to do so. They have simply ignored the requests.
I intend to discuss with the other leaseholders in the block how we can extract ourselves from this truly appalling company.”
“Have to thank Emily and Chelsea, we are in the process of selling our house and the questions from our buyers solicitors have been excessive. We have relied on the quick responses from RMG, who in fairness did not need to act as quickly as they have. Emily and Chelsea have helped out on a good few occasions in the last few weeks and saved us a lot of time and worry. Always so polite, friendly and helpful. Thank you so much, not often you get this kind of service elsewhere.”
“Everything about this company is wrong. Years of incompetence & overcharging finally pushed myself & the other leaseholders into moving to another management company & it is like a different world. RMG don't manage your property, they use it as a cash cow. Not keeping a property maintained properly, not serving Section 20 Notice, appointing asset management company (not necessary) & overcharging. Avoid any property which has RMG associated with it.”
“I have to give one star but if I could give zero I would absolute shambolic, incompetent money grabbing waste of time avoid at all costs to unable to deal with any issues lie in emails lie in meetings don’t give facts steal money from the residents expect familys to park somewhere else where it is t safe no care no worry for health and safety don’t care if anything happens to familys more worried about taking residents money absolute bunch of thieves lies and wast of time”
“Seriously the worst company I have ever had the misfortune to deal with. Don’t answer any questions that you raise either by phone or email, with the truth or resolve any issues 🥹 they should be called dodgems. Thankfully we have finally had them removed but what a mess they have made of everything.
They change managers of properties like the the days change and no one is held responsible. Face to face wow still have the audacity to lie to you and say not their problem. How a company can continue as they are is unreal, bills for other buildings included in our service charges oh and no proof of what they say they have done. If you are looking at a building that RMG are the management group please think twice they have no scruples. Good luck to all dealing with this issue we all work hard for our homes why should they make anyone feel this way. Customer service is a zero but you can’t put that 😡”
“Difficult to know where to start. A fraudulent bunch of miscreants who have taken quarterly payments from working people but have not paid the bills with the collected funds. Not paid electricity bills, not paid buildings insurance, not paid cleaning contractors, not paid small businesses for work carried out. An incomprehensible level of disgraceful incompetence that's difficult to accept. If anyone who reads this review is considering the rental or purchase of an apartment or home managed by RMG please please do not go ahead with the purchase”
“I currently live in RMG property management group area, of 52,flats, several bungalows, for disabled! When the maintenance rent, doubled last year, I queried this, to be fobbed off with excuse, any deficit would be assessed and refunded the next year, also, we, the residents were having problems getting repairs done, taking forever, with constant emails, telephone calls, to no avail, the majority of the tenants rent the property, but, approx twenty flats, are leasehold bought properties, and most are elderly, vulnerable senior citizen 'sI have complained to property ombudsman, which I did notify RMG, and it did spur them on to follow up repairs, ongoing, for eighteen months, this unscrupulous company, are hell bent on doing as little work, on the said properties as they can get away with, we need amalgamation, the ground rents are just going to increase, the government need to step up and help leaseholders and their plight”
“Not long ago, I fell victim to a scam perpetrated by this company, which left me feeling utterly defeated in my attempts to reclaim my money. I searched extensively for solutions from numerous sources until I encountered
I was fortunate enough to find S w i f t c h a r g e b a c k o r g @ g m a i l* com
Is the best solution
who assisted me in getting my money back”
“I opted to invest in a company that assured me of a great profit and a guarantee regarding their services and the potential for significant profits. The positive feedback I encountered prompted me to invest $35,330. However, I soon faced a dilemma when they asked for an additional payment, which left me feeling uncertain, especially after they had collected a substantial amount without updating me on my profits. Luckily, a friend introduced me to A C T I N V S T L T D C O M, a reliable company that I contacted for assistance. Thanks to their help, I was able to recover my investment.”
“Very poor service most repairs are carried out by the residents including cleaning. Management's fees keep rising to rediculace fees they always have a deficit in January and con you for more money this company is a complete scam.”
“Absolutely disgusting company
Absolutely disgusting company. Fraudulent rip of never deliver services. Extortion made legal. Very expensive management fees. Electric vehicle gate has been broken for 8 months now their excuse is waiting for parts!! But at the same time sending threatening action because we are bound by our deeds to have a working gates. Spent thousands last year to have the gate updated to latest Health and safety standards.
Update:
Thanks for your response RMG. Closing the Job saying job completed is not fixing the gate. Absolute joke of a company. I'm guessing your CEO must be giving back handers or brown envelopes full of cash to somebody high up to be able to continue this day light robbery.
Come and fix the gate you useless con-artists you have been paid to provide a service and you hold a large fund of money from the home owners to keep the estate in good order.
Date of experience: 03 August 2024”
“Where do I begin with RMG...first off the fees they charge are scandalous for a terrible service. Complain and all you get are fake promises that things will be investigated but with no resolution but they're still very happy to keep charging you for services you NEVER receive. They will also uplift these charges year on year again for never improving services and go over budget every year taking the money directly out of your account without asking and say it's all in line with inflation.
They are crooks in all honesty that will charge you £1000 for replacing a roof tile, when you ask why things are being so over charged then you hear nothing from them and relentlessly have to chase to get resolutions to problems, however, they are quick enough to send a debt collection letter for unpaid services when you are forced to stop them taking money out of your account that is not approved (i.e deficit amounts because of going over budget).
The never ending pool of new property managers is really unprofessional too - just when you think you're actually getting somewhere and are nearing a solution to some issues the manager is replaced and you have to go through the rigmarole all over again.
I have been in touch with my local MP about this company and I would urge others to do the same. I wish there was more help and support for leaseholders to help fight the unfairness brought on them due to companies like this. There needs to be more regulation in place to stop greedy companies like RMG from profiting off and scamming leaseholders who don't have enough power to prevent unreasonable service charges being laid on them for nothing.
Also don't believe the responses ppl get to these bad reviews no-one associated with RMG wants to resolve anyone's issues they just want your money - please AVOID if you can!”
“Along with others I would also leave negative stars if it were possible.
Every time we think that it has got as bad as it can get, RMG excel themselves by making it worse.
My list is too long to write here but would include:
RMG making countless mistakes which residents are expected to pay for
Lack of maintenance to our building
Difficulty is contacting
Incomprehensible invoices
Late invoices
Demands for payments for supposed debts/ shortfalls of previous residents
Poor budgeting
Assigned property manager who doesn’t know the property/ issues well enough to deal with them
Increased service charges well above inflation which are not explained
Hidden costs in invoices
Money budgeted for and not spent
Poor workmanship
I could go on, but you get the picture.
Absolutely do not recommend!”
“Even 1 star is too much for this company. They have increased our service charge be insane amounts. We have asked to see their accounts over 6 months ago with proof of invoices, yet still waiting. The lie and keep sending bill after bill. They don’t return phone calls, complete work. Absolute shambles of a company. It should be illegal to treat people the way they do.
STAY AWAY they are bullies!”
