“Difficult to know where to start. A fraudulent bunch of miscreants who have taken quarterly payments from working people but have not paid the bills with the collected funds. Not paid electricity bills, not paid buildings insurance, not paid cleaning contractors, not paid small businesses for work carried out. An incomprehensible level of disgraceful incompetence that's difficult to accept. If anyone who reads this review is considering the rental or purchase of an apartment or home managed by RMG please please do not go ahead with the purchase”
“I currently live in RMG property management group area, of 52,flats, several bungalows, for disabled! When the maintenance rent, doubled last year, I queried this, to be fobbed off with excuse, any deficit would be assessed and refunded the next year, also, we, the residents were having problems getting repairs done, taking forever, with constant emails, telephone calls, to no avail, the majority of the tenants rent the property, but, approx twenty flats, are leasehold bought properties, and most are elderly, vulnerable senior citizen 'sI have complained to property ombudsman, which I did notify RMG, and it did spur them on to follow up repairs, ongoing, for eighteen months, this unscrupulous company, are hell bent on doing as little work, on the said properties as they can get away with, we need amalgamation, the ground rents are just going to increase, the government need to step up and help leaseholders and their plight”
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“Not long ago, I fell victim to a scam perpetrated by this company, which left me feeling utterly defeated in my attempts to reclaim my money. I searched extensively for solutions from numerous sources until I encountered
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“I opted to invest in a company that assured me of a great profit and a guarantee regarding their services and the potential for significant profits. The positive feedback I encountered prompted me to invest $35,330. However, I soon faced a dilemma when they asked for an additional payment, which left me feeling uncertain, especially after they had collected a substantial amount without updating me on my profits. Luckily, a friend introduced me to A C T I N V S T L T D C O M, a reliable company that I contacted for assistance. Thanks to their help, I was able to recover my investment.”
“Very poor service most repairs are carried out by the residents including cleaning. Management's fees keep rising to rediculace fees they always have a deficit in January and con you for more money this company is a complete scam.”
“Absolutely disgusting company
Absolutely disgusting company. Fraudulent rip of never deliver services. Extortion made legal. Very expensive management fees. Electric vehicle gate has been broken for 8 months now their excuse is waiting for parts!! But at the same time sending threatening action because we are bound by our deeds to have a working gates. Spent thousands last year to have the gate updated to latest Health and safety standards.
Update:
Thanks for your response RMG. Closing the Job saying job completed is not fixing the gate. Absolute joke of a company. I'm guessing your CEO must be giving back handers or brown envelopes full of cash to somebody high up to be able to continue this day light robbery.
Come and fix the gate you useless con-artists you have been paid to provide a service and you hold a large fund of money from the home owners to keep the estate in good order.
Date of experience: 03 August 2024”
“Where do I begin with RMG...first off the fees they charge are scandalous for a terrible service. Complain and all you get are fake promises that things will be investigated but with no resolution but they're still very happy to keep charging you for services you NEVER receive. They will also uplift these charges year on year again for never improving services and go over budget every year taking the money directly out of your account without asking and say it's all in line with inflation.
They are crooks in all honesty that will charge you £1000 for replacing a roof tile, when you ask why things are being so over charged then you hear nothing from them and relentlessly have to chase to get resolutions to problems, however, they are quick enough to send a debt collection letter for unpaid services when you are forced to stop them taking money out of your account that is not approved (i.e deficit amounts because of going over budget).
The never ending pool of new property managers is really unprofessional too - just when you think you're actually getting somewhere and are nearing a solution to some issues the manager is replaced and you have to go through the rigmarole all over again.
I have been in touch with my local MP about this company and I would urge others to do the same. I wish there was more help and support for leaseholders to help fight the unfairness brought on them due to companies like this. There needs to be more regulation in place to stop greedy companies like RMG from profiting off and scamming leaseholders who don't have enough power to prevent unreasonable service charges being laid on them for nothing.
Also don't believe the responses ppl get to these bad reviews no-one associated with RMG wants to resolve anyone's issues they just want your money - please AVOID if you can!”
“Along with others I would also leave negative stars if it were possible.
Every time we think that it has got as bad as it can get, RMG excel themselves by making it worse.
My list is too long to write here but would include:
RMG making countless mistakes which residents are expected to pay for
Lack of maintenance to our building
Difficulty is contacting
Incomprehensible invoices
Late invoices
Demands for payments for supposed debts/ shortfalls of previous residents
Poor budgeting
Assigned property manager who doesn’t know the property/ issues well enough to deal with them
Increased service charges well above inflation which are not explained
Hidden costs in invoices
Money budgeted for and not spent
Poor workmanship
I could go on, but you get the picture.
Absolutely do not recommend!”
“Even 1 star is too much for this company. They have increased our service charge be insane amounts. We have asked to see their accounts over 6 months ago with proof of invoices, yet still waiting. The lie and keep sending bill after bill. They don’t return phone calls, complete work. Absolute shambles of a company. It should be illegal to treat people the way they do.
STAY AWAY they are bullies!”
“If I could give no stars I would. No service at all. They ignore emails/requests etc. Nothing is actioned. Charges on statements seem to be random and never explained or given backup documentation. Raising formal complaints as per their policy, doesn't get you anywhere as they either don't respond at all or when they do respond they do not address the issues.
They have no interest in providing a quality service to their customers.
Avoid at all costs”
“Fraud Fraud Fraud! Nothing works, electricity running 24/7 everywhere, bills going up every 6 months, and it is not RMG responsibility to sort it out! They should be closed down immediately. I wish to know where to report for further investigation.”
“I bought a new fob 2 weeks ago initially via the live chat on the website. Firstly, that order did not process properly so I called RMG to follow this up. I was able to complete the order on the phone. But, when I asked for an e-receipt I was simply told that I cannot have one as RMG does not send them. Frustrating but I accepted it. 1 week passed and my fob never arrived. I called again, received an empty apology and was told that the order was not sent to the subcontractor properly. I expressed my frustration, asked for the order to be sent to the contractor and for a confirmation email to be sent to me. I also requested to speak with a manager. Olivia S, a customer service advisor, 'advised' me that there is no need to speak with a manager because they receive the same training and would only tell me the same thing. Furious but I had but accept it - again. 2 weeks (plus) have passed, still no fob but the payment has gone through. I called a third time, only to be told by the customer service advisor that she 'thinks' the order was processed - another empty apology. I asked for confirmation and for an email detailing the complaints procedure. That was this afternoon... 4 hours later, still no email, no confirmation and after 2 weeks, still no fob but my account has been debited. This is shocking and awful customer 'service' RMG takes my money and doesn't care about 'serving' me, a customer - apparently. It's infuriating! I have had issue with the company before too. Thanks for nothing RMG!”
“They never get back to you, they charge you for work they don't do. The gate is still propped up against the fence since 4 months ago, picture to prove that. Over charge for roof insurance, it's ridiculous.”
“NEVER HAVE ANYTHING TO DO WITH THIS COMPANY IF YOU VALUE YOUR SANITY THEY ARE COMPLETELY INCOMPETENT.
OUR LIFT BROKE 84 DAYS AGO AND THEY HAVE NO INTENTION OF FIXING IT. DESPITE COMPAINING TO THE WHOLE BOARD 10+ TIMES THEY HAVE DONE NOTHING! MY 83 YEAR OLD MOTHER HAS TO STRUGGLE DAILY WITH THE STAIRS WHICH HAVE BROKEN LIGHTS WHICH THEY ALSO WONT FIX!”
“Zero customer service, blatant lies and no accountability
Case Ref 03338019/03338306
We moved into our new apartment on the 15th March, great service from our agent and landlord, then unfortunately we encounter RMG a few days later.
On the 20th we realised our intercom system didn't work, we missed deliveries due to this causing a lot of inconvenience moving in, so we had our first contact with RMG. They were too busy to answer the phone, so I kept trying, left a message and eventually got through to be told no-one else had reported an issue so they wouldn't do anything, I was advised that either the handset or wiring must be faulty, so get my own electrician in and bill them for the works.
How wrong was this 'customer service advisor' (this is an oxymoron). The intercoms had been disabled in every apartment 3 years ago and the system replaced with a mobile dialling system, thankfully I had approached other residents for help before getting in an expensive tradesman to rewire the handset to a defunct system and I'm pretty sure they wouldn't have paid the bill.
I emailed 'customer service' (hate using that expression when it's non-existent) about a few issues, 1 - the intercom and the blatant lies on our original call, 2 - another new mobile system to enter the building which we weren't added to potentially meaning we'd be locked out permanently. 3 - only 1 faulty fob supplied for 2 tenants which don't work on the back gate leaving you stranded in a car park/bin store, 4 - a customer reference number so that we could access the RMG portal and 5 - an apology.
I received a reply stating "I cannot see we have received any further reports of issues with the intercom system at this stage but I will refer your report to the property manager, Jack Apperley. We cannot raise a job until customer service receives multiple reports, thereby confirming it is a communal issue.
Furthermore, we have not been given authorisation for yourself on this apartment. This means we are unable to add these details to the GSM system or provide you the customer reference number, I'm afraid."
Same lies and contradicting statements with no understanding of the property they manage. The landlord tried to call them - no response as usual, so he confirmed to me by email that he had added me as a sub-tenant along with the property agent on their live chat system and paid them for replacement fobs to send to me. Over the next few days I was told I'm not authorised even though they've had this twice now. It's now 5 days later and still no response to emails from them, no answer on the phone, no one calls me back and nothing is resolved.
I've been added to the intercom system now, but have no idea how to use it as no instructions have been given, still no fobs which have been paid for, no customer reference number, no details on how to access the building using the GSM system installed, we are still using a door access code which could be turned off at any point, and do they care at all? That's a big fat NO, did I receive any resolution at all - LOL NOPE! Have I had a sincere apology for the massive inconvenience of chasing deliveries, driving to depots to collect parcels, spending hours a day chasing problems to be told I'm not authorised to be here - DON'T BE SILLY - NO.
They are the most useless, abysmal, rude, ignorant, unprofessional, lying, incompetent company I've ever had the misfortune of dealing with. I've already requested escalation to a formal complaint and will be following this up with The Property Ombudsman.
If you are looking for customer service or accountability from this company, then good luck, I've not found a shred of it yet.”
“There are NO words for what a fraudulent and disgusting company RMG is. The past 4 years of having to deal with them as my managing agent have been pure hell. Thank GOD we have finally succeeded in having them removed and replaced with a responsible and reliable company. Threatening to take them to first tier tribunal court is the only thing that even somewhat motivates them to uphold their legal duties as managing agents.
They are flat out negligent; only responsive when demanding payment, which continues incessantly despite RMG violating their responsibilities to leaseholders and never fulfilling their duties. They refused to act on emergency fixes, even though the sinking fund had more than sufficient monies, instead allowing active roof leaks into my bedroom and kitchen to continue to devastate my property for 3 YEARS. They are dismissive and callous and use bullying tactics to get what they want. Their criminal behavior resulted in us leaseholders paying tens of thousands of pounds out of pocket repeatedly for external renovations that were never completed, and we now have to fight to get these funds back.
SPARE YOURSELF and don’t make the mistake of buying or renting an RMG managed property. They should be ashamed.”
