“Charged over £300 for late fee by property debt collection, this was the first I knew about an invoice to be paid. Passed from RMG to PDC and back again, no solution, apparently they have acted within the law, maybe the law needs changing then!”
“RMG have been charging extortionate service charge for years. I have asked on several occasions for a breakdown of what we pay for and all I am told is that the fee of £225 per year which is charged to over 200 residents, (which equals to over £90k) is for gardening!!!!. Something has to be done about this. Customer service it terrible as they don't know what they are doing either.”
“Rubbish rubbish rubbish, I’ve been trying to get a refund of £13.50 for three months, no one calls back, no one emails back, and the whole team seem incompetent.
Property manager Dawn tells me not to worry then ghosts me. RMG what a shambles of a company you are.
Heavily pregnant and shouldn’t be calling twice a week to check the progress of my refund for months - it’s £13.50!”
“Astonished by the aggressive and defensive customer service staff. Even on speaking with a manager (not entirely sure she was a manager), the same rudeness. No call back as promised and put on never ending hold a couple of times. Applied a 'reminder charge' of £40 on a bill of £126 when a direct debit should have been set up months ago and they failed to do so. Told it was my fault and the charge applies unless I could provide evidence even though one of the agents had previously advised there was evidence on the record of the direct debit. Not even sure what service is being provided by this company as I live in a house not one of the flats they purport to service...”
“Shambles, they lie , allow drug addicts to work for them and even allow cash in hand parking rackets to go on under their noses . cctv only works to their advantage if it actually works at all . Even temp staff complained about working for RMG .”
“Most of the reviews out here tell you they don't approve anyone. I'm here to tell you they do, kind of.
I got approved the first time for $1000.
First time using it I requested a virtual card number. After about 3 days I got a response to do an identity verification.
The identity verification link didn't work so I tried to call RMG.
Well turns out there phone lines don't work half the time. I couldn't call in for a few days. I decided to email them instead. I got a response back that there phone lines are down.
At this point I'm thinking this place is a scam and I already paid around $170 for my first payment on the virtual card.
Going back and forth I decided to tell them to cancel my account. It didn't seem like they were going to allow me to the identity verification steps.
They cancel out the account and I got a refund in about 3 days.
Some time passes by so I decided to call in to try and open a new account. This time the phone lines are working.
I talk with this guy who sounds like a he's in the US. I'm starting to feel better about it. He helps resetup a new account and tells me they will contact me once it's approved again.
Few days later the account is approved again.
Once again I decide to open another virtual card request.
I paid around $93 for the first payment and waited for approval.
5 days passed and they ask for identity verification. I did the identity verification form with my ID and submitted it online.
Once again no response. 9 days now so I try to call. Phone lines not working again.
Day 10 I call again. Someone answers and apologized for their systems being down and explained when the computers are finished updating past 22 precent he will look at my account and approve it. He assured me it would be done that day.
Day 11, I finally get a response back. The request was denied. No other emails or reading to why even though I was approved twice for a credit line with them.
Guys don't waste your time this place is a complete joke. Even if they do work and you say needed some help paying your utility bill or wanted to buy something on Amazon in a hurry it won't matter because you went get a response back in 11 days, likely to be told the request was denied.
Definitely believe this place is a scam.”
“Stay as far away from this fraudulent company as you possibly can. Whilst I'm an owner of my property, these cowboys "manage" a railway bund for our estate. Its falling apart, decrepid and dangerous. All whilst they rake in £45,000 of "management fees" to service a £2,002 reserve fund for the railway bund. Yes you read that right, they charge £45,000 per year to our estate to collect £2,002 for a reserve fund and on the odd occasion reply to emails. How they are still in exsitance I will never know.”
“Rip off company, taken money out of our apartment reserve account, described the withdrawal as a good will gesture for RMG. Asked a number of time why and what it was for, still awaiting an explanation.”
“If I could give them no stars I would they are dreadful. Customer service definitely need to be some as they don't offer anything that resembles customer service. We have an open drying area on our estate that us used as public toilet and have repeated asked for a lock to be put on it! There response it sercure as it has a latch on it! Yeah good one customer service I think not. They over charge for every job on the estate, we as the residents always find a cheaper quote but never allowed to submit or we missed the window! If you are looking at reviews becausel you are thinking buying a property managed by RMG.don't.”
“Awful cowboy management company. They do nothing whatsoever. Have been dealing with multiple issues for 2 years that have not been sorted. They need to be shut down for good.”
“Totally disorganised, charges for god know what applied to account then removed and put back on. Cut off calls if they are too difficult to deal with. Refuse to meet with residents, rebill several times in a year with amended amounts time and time again. Disgusting company.”
“Very poor service. And impossible to understand what your money is spent on. Service charges include cleaning contract and grounds maintenance, but absolutely no cleaning is ever done and grounds maintenance is minimal (basically just mowing of lawn) - weeds growing through pathways and car park with no attempts to fix, leaves never cleaned up, broken fences and rubbish left lying around car park area for months on end etc.”
“Mismanagement for over a decade of having to deal with them. Overcharge as standard, unresponsive. I reported an issue with our roof 2.5 years ago, and it still hasn't been fixed.”
“Possibly the worst company I have ever had the misfortune to deal with. Constant increases in management fees(over 40% increase thus year). Not following correct procedures, 5 months (February 2022) since storm damage removing roof tiles still not repaired. Lots of defects yet to repair, cross costing of repairs to one building put on a different building, constant change in Property Managers (4 in just over 2.5 years), lift not working for over a year, electric gates constantly breaking. The list goes on. Right to Manage seems the only way to get rid of RMG.”
“Bad management. Won’t listen to any complaints , just retaliate by nitpicking to shut you up. In fact they close complaints without dealing with them. Their customer service is shocking, we have never seen m our manager since moving in (that was over 2 years ago), she comes and goes unannounced because she knows she will get so many complaints. I would give no stars if it were possible.”
“Charge a lot of money for minimal things, take a long time to reply to maintenance requests and take even longer to actually fix things, seem to have no accountability at all. An example of their incompetence: they changed the locks on the main flat door and posted the keys in the letterboxes… which you can only access once you are inside the building so many were locked out for hours. Another example: there was some trespassers who were using drugs and it took RMG more than 6 months to remove some used syringes that had been found in the meter cupboard.”
