ROAV Reviews

Name: ROAV
Rating: 4.69

4.7 Rating 712 Reviews

94 %

of reviewers recommend ROAV

4.7

Based on 712 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

2036446347

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good luck with these glasses. The pair I bought didn’t fit and I tried to return them during the allowable return window and have had ZERO response from any email sent. This company has no customer service to speak of. I’d highly recommend avoiding them.”

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Posted 1 month ago

“Damn good tip top in fact”

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Posted 3 months ago

“I received these during their kickstarter days back in 2017. They’re absolutely indestructible. Almost ten years, over 50 countries, and except for the glare coating deteriorating, there’s barely a scratch on the frame. Will definitely be getting a second pair once they give out.”

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Posted 4 months ago

“It was good but the nose part broke after 2 years.”

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Posted 5 months ago

“I AM VERY ANGRY. I ORDERED Presley-Gunmetal-Moonrise AND IT CAME JUST THE CASE AND NO GLASES!!! NO COMUNICATION FROM THE SHOP. VERY BAD SERVIS!”

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Posted 7 months ago

“No response from customer support on order and delivery time not on time cause with in the 7 workdays didn’t manage to reply or deliver product”

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Posted 10 months ago

“really bad product! the company admitted that they use cheap polarization coating that literally rubs off of these - absolutely not worth the money”

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Posted 1 year ago

“Absolute do not buy. After a year of use, the UV material on my glasses quite literally scratched away. A very cheap and inferior quality product for such a high price, these are absolutely not worth it. On top of that, I've reached out several times to their support and received no response.”

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Posted 1 year ago

“Absolutely love these sunglasses, but after about 5 years of wearing them, the sunglasses are perfect, but the nose pads wore out (one wore out so badly that it fell off of the sunglasses and is lost on the streets of Athens) essentially making the sunglasses useless. There is no way to buy new replacement nose pads on the website. I emailed the company about it and have yet to hear back from them. A little disappointed in this. I mean the sunglasses lasted 5 years, but I take excellent care of my glasses and I'm used to sunglasses lasting 10 or 15 years. It's so wasteful to have toss a perfectly good pair of sunglasses for such an easily replaceable reason.”

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Posted 1 year ago

“Just send my 5th email which has gone unanswered. Going on 9 days since I ordered these glasses. No shipping info, no response to any of my emails. From prior reviews, this is not unusual. What a shame. They did, however, manage to bill my credit card. Worse "customer service" experience I've encountered.”

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Posted 1 year ago

“I ordered my glasses in 12/22. It is now 12/28 and no shipping info is noted. I emailed the company 4 times and no response. Worse customer service experience ever.”

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Posted 1 year ago

“Fashionable, lightweight, packable. I love my roav sunglasses”

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Posted 1 year ago

“Solid product, being able to fold them into a tiny space is crazy convenient -- BUT their customer service is horrendous. Or maybe it's not that it's bad, it's that it doesn't seem to exist. Emails go unanswered. I've been trying to file a warranty claim for several months but can't get a response. Just know what you're getting yourself into - you'll get a great product but if you have any issues no one will be there to help.”

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Posted 1 year ago

“We ordered Roav glasses from the States, paid £35 delivery and once they had been despatched DHL called to say we'd have to pay £50 import tax which wasn't made clear when we ordered them. It's a rip off.”

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Posted 1 year ago

“Good quality and design”

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Posted 1 year ago

“Very light and confortable! Great for traveling, I love them!”

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Posted 1 year ago

“Roav has been the best sunglasses I've owned. I got one in 2019 and have been using it for the past 4 years and it's like-new even now. The build quality is what makes this stand out from all the other foldable glasses available on the market. I highly recommend this to anyone who is looking for a portable sunglasses that fits into pockets but doesn't compromise on the style quotient.”

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Posted 1 year ago

“I sent my glasses back for repair months ago. Was provided a label by the company and had an email thread with ROAV and everything. But as soon as I sent them back they've gone dark and haven't responded to any of my emails in months. Can someone please get back to me?!”

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Posted 1 year ago

“After only a few month the coating came off my glasses. I reached out to customer service and they told me they would do nothing and I could take them to an optometrist and get new lenses, worst customer service I've had in ages. I have bought 6 pairs of their glasses but now won't wear or recommend them to anyone. Terrible customer service and low integrity product.”

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Posted 1 year ago

“After buying 6 pairs of their glasses I bought a replacement pair for ones where the mirror coating wore away after a couple years. 200$ later the new ones came and the coating only lasted 7 months! Wore off when some bug spray got on it. I contacted the company and they told me I could go to an optometrist and have the lenses replaced at my cost. Lame customer service and now totally disappointed with their supposedly indestructible product. Won't recommend to others anymore.”

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Posted 1 year ago

ROAV is rated 4.7 based on 712 reviews