Rolab Reviews

Name: Rolab
Address: Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom, LONDON
Rating: 4.62

4.6 Rating 960 Reviews

91 %

of reviewers recommend Rolab

Company Reviews

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Metrics

4.6

Based on 960 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01616671475

Email:

support@rolab.co.uk

Location:

Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
LONDON
EC1A 2BN

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Rolab 5 star review on 1st November 2020

Anonymous

Darren Perrins

Rolab 5 star review on 10th February 2020

Raul Marquez

Rolab 5 star review on 3rd February 2020

Beata Lazareva

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Board arrived damaged. Tried to call, no answer. Tried to email but still waiting for a reply, this was sent in august!!! Still waiting for a reply now!!!! Shocking service”

Helpful Report

Posted 3 years ago

“Do not buy! Try the number in the website! Alarm bells After 6 months mine stopped working I arranged the returned with Rolab in July....... still haven’t received it back as of end of October!!!!!! They haven’t returned my numerous emails and have a devastated 9 year old, who wants to call the POLICE as ROLAB have STOLEN her hoverboard!!!! Started legal process but very interesting I am asked for a review. Order number 17303 RETURN MY HOVERBOARD!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“The battery on our hoverboard has only lasted 18 months. Customer support won't answer emails, the phone is disconnected and they don't respond on social media either. Buy elsewhere!”

Helpful Report

Posted 3 years ago

“Phone number doesn’t work on website. Email replies about a fault hoverboard which arrived 4 weeks late and the replies to emails are few and unhelpful- blaming me for not being able to use it correctly . It has thrown several competent riders off by massive jolting . So dangerous. No return slip. No money back guarantee. Nothing . DO NOT USE THIS FRAUDULENT COMPANY!!”

Helpful Report

Posted 3 years ago

“hoverboard has broken after 2weeks and rolab dont answer the phone number or reply to emails so dont buy from them !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Avoid!! Been sent a faulty hoverboard and they will not contact us back. Their customer service number has been disconnected. We've been robbed and the company refuse to speak to us in any format - tried emails, Twitter and Facebook too. DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 3 years ago

“Absolutely appalling customer service. I have been in possession of a faulty hoverboard now since 18th May however nobody is replying to my calls after leaving numerous voicemail messages and emails. I have an extremely upset 5yr old whose birthday present it was and no other option but to take legal action soon if nobody makes contact. The upsetting thing is that we have recommended this company to a lot of our family and friends after purchasing one for our daughter 2 yrs again. Really really disappointed.”

Helpful Report

Posted 3 years ago

“I left 3 phone messages, never returned my call, next day delivery was a week later. 4 emails were sent non replied to. I would avoid this company. Very poor/ non existent customer service. I will be returning the item.”

Helpful Report

Posted 3 years ago

“The hoverboard arrived and we charged it up and it switches on but won’t move it’s as though only one side works the lights do not come on on the other side so it is faulty. Tried to contact Rolab by email several times, phone and Facebook and no one has got back to me either about a replacement or a refund. My daughter saved her money up to buy the product and is totally devastated. As I can see from Facebook many other people have had similar problems. This is totally unacceptable. I would not recommend this company at all. I’m still awaiting a reply and my money to be refunded.”

Helpful Report

Posted 3 years ago

“I have tried and tried to get in touch with you. I bought a C1 board from you last weekend and it arrived on Thursday. It is faulty and VERY dangerous and threw me off the board. THANK god it wasnt my child!! Its was for my sons birthday which was on Monday….HE STILL HAS NO PRESENT and I cannot get through to you!! I strongly request you get back to me at your very earliest convenience to resolve this issue or I will be contacting trading standards. COVID-19 or not this service is unacceptable! DO NOT BUY FROM ROLAB”

Helpful Report

Posted 3 years ago

“Nothing wrong with board, had two before but this my third one has no carry case and key fob, you have not replied to thee e.mails and countless phone calls. Greatly disappointed, what more can I say. I will not be buying a fourth from you”

Helpful Report

Posted 4 years ago

“Bought the R1. My daughter turned 6 today and was literally buzzing when she opened it as we told her we couldn’t get one. Lasted half an hour before smoking profusely from left wheel. Needless to say 6 year olds day is now ruined. Have been trying to get hold of Rolab all day with no joy. Left completely heartbroken and I can’t even give her an answer. £150 that I will be chasing through PayPal. Terrible company terrible product.”

Helpful Report

Posted 4 years ago

“I was sent a faulty Hoverboard that doesn't charge. That was a week ago. I've left numerous messages via the support email, the contact form on the website and on the phone line that doesn't ring but plays an automated message. Fair enough the situation we are in, but if you can accept £150 and have it delivered then surely you should be in a position to help if any issue. So far only correspondence I have had is this request to write a review which kind of rubs my nose in it a little so I've taken the opportunity to express my disappointment.”

Helpful Report

Posted 4 years ago

“Gold R1 was missing key fob and carry case. Can't get a reply from Rolab, sent emails, messages and left an answer phone message. No customer service what so ever. Of course its easy and quick to buy a board from them, terrible.”

Helpful Report

Posted 4 years ago

“We received two hoverboards as ordered for my son and daughter. My daughter's is great and works perfectly, but my son's keeps cutting out and throwing him off, hurting him in the process. I have emailed and called Rolab several times and, despite being able to fulfil sales orders, the customer service is non-existent.”

Helpful Report

Posted 4 years ago

“Appalling customer service. Next day delivery - what a joke! Still waiting for my order to arrive 7 days after ordering and no response from phone and email helpline. Son’s birthday in 3 days time so have gone to Argos”

Helpful Report

Posted 4 years ago

“Absolutely appauling customer service. Sent my son's damaged hover board back on 21st July and have not heard anything back.. I have sent numerous emails and tried the phone line which is constantly busy.. I have proof they have received it. Can someone please contact me ASAP.”

Helpful Report

Posted 4 years ago

“I sent my son's damaged hoverboard back to Rolab almost 3 weeks ago now.. which was only bought in May this year I have sent numerous emails asking what is happening and not heard anything back at all.. have tried to call the office number hundreeds of times now and voicemail says over and over mind are currently busy.. this us an extremely awful service and business and my son keeps asking where his overboard is.. o obviously now need to see a solicitor to sort this out”

Helpful Report

Posted 4 years ago

“I am still waiting delivery ! This is very poor service and I am fed up . Both your telephone numbers you never answer neither do you respond to my many e.mails . I will highly recommend for people not to use you. Yours Gill Parry”

Helpful Report

Posted 4 years ago

“sham of a company Ordered a black hoverboard they sent me a blue camoflage one instead and as it was for my 12 year old daughters birthday i couldn't accept it. Can tell from other reviews that they probably did this on purpose as they've tried it with other's too, still 15 days after sending back the product i have not received a refund. they never answer the phone in fact it just goes straight to the answering machine Getting worried now because iv been emailing them every day and there just not responding to me. Can see they have opened my email as i use a tracker, I can't warn you enough how much these people should be avoided, if you don't believe me ring there phone number now i guarantee you it will go straight to voicemail. This company are a sham please heed my warnings.”

Helpful Report

Posted 4 years ago

Rolab is rated 4.6 based on 960 reviews