Roman Originals Reviews

1.8 Rating 850 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 850 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Roman Originals deliver? How long does Roman Originals take to deliver? Does Roman Originals deliver on time? How is accuracy and good condition of items delivered by Roman Originals?

Returns

How is Roman Originals returns process?

Customer Service

How can I contact Roman Originals? How quickly does Roman Originals resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Roman Originals.

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

How do I contact Roman Originals?

Helpful Report

(6 days ago)

You can contact Roman Originals by Telephone, Email and Live Chat.

Helpful Report

(6 days ago)

53.09%

Industry Average

“ Items missing from 2 different orders and have spent hours trying to contact them about this, via phone calls, emails and online form filling, all to no avail. No way of getting my money back. Absolutely terrible customer service. DO NOT USE THIS COMPANY ”

- Kim

“ I won’t be using anymore as it is shameful service, if I could give 0 stars I would. ”

- Helen

“ I ordered two blouses on the 19th March but only one arrived Impossible to contact customer service by phone and no response to three emails Don’t use this company ”

- Anonymous

Roman Originals Reviews

Customer Service - Average