Roman Originals Reviews

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Roman Originals deliver? How long does Roman Originals take to deliver? Does Roman Originals deliver on time? How is accuracy and good condition of items delivered by Roman Originals?

Returns

How is Roman Originals returns process?

Customer Service

How can I contact Roman Originals? How quickly does Roman Originals resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Roman Originals.

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

How do I contact Roman Originals?

5 Helpful Report

(2 weeks ago)

You can contact Roman Originals by Telephone, Email and Live Chat.

5 Helpful Report

(2 weeks ago)

50.62%

Industry Average

“ No returns label within parcel. Customer service 0. Impossible to contact. Ordered 2 jackets and wish to return 1. Have tried and tried for days to no avail. I will never be buying from them again. But they have taken the money out of my account for something I want to return. ”

- Anonymous

“ Raised a ticket with customer service automatic acknowledgement. ”

- Anonymous

“ When I contacted their customer service again asking why they didn’t cancel the order I asked them to, I got a rude response stating it was all my fault. ”

- Anonymous

Roman Originals Reviews

Customer Service - Average