Roman Originals Reviews

1.8 Rating 870 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Roman Originals deliver? How long does Roman Originals take to deliver? Does Roman Originals deliver on time? How is accuracy and good condition of items delivered by Roman Originals?

Returns

How is Roman Originals returns process?

Customer Service

How can I contact Roman Originals? How quickly does Roman Originals resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Roman Originals.

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

How do I contact Roman Originals?

Helpful Report

(6 days ago)

You can contact Roman Originals by Telephone, Email and Live Chat.

Helpful Report

(6 days ago)

45.33%

Industry Average

“ Awful customer service they just ignore emails then when chasing up they said a rude reply saying they cannot help. 2 packages stuck for weeks no update, custom fees for items that need to be returned, offered free return then told I have to pay. Absolute shambles of a company and not offer anything apart from a discount code on next order which I will NOT be making! ”

- Anonymous

“ Absolutely appalling customer service. After 5 emails requesting a new returns label as the original couldn’t be scanned by the post office I eventually called customer services . After a 48 minute wait I was eventually connected and was cut off within 10 seconds ! Coincidence ? I think not !!! I am now outside the return period and left with an unwanted item. BEWARE OF THIS COMPANY ”

- Mary Styles

“ I ordered 2 items on 7th April , they never arrived , when I contacted customer service they informed me that the package had been delivered, so I asked for proof of this , they told me to go round asking my neighbours. ”

- Andree Blyth

Roman Originals Reviews

Customer Service - Bad