Roman Originals Reviews

1.9 Rating 750 Reviews

20 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.9

Based on 750 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Roman Originals deliver? How long does Roman Originals take to deliver? Does Roman Originals deliver on time? How is accuracy and good condition of items delivered by Roman Originals?

Returns

How is Roman Originals returns process?

Customer Service

How can I contact Roman Originals? How quickly does Roman Originals resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Roman Originals.

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

How does Roman Originals deliver?

Helpful Report

(1 month ago)

Roman Originals delivers items by Courier and Postal Service.

Helpful Report

(1 month ago)

54.55%

Industry Average

“ Ordered a dress for next day delivery from Roman. I knew this dress looked good on me but didn't want to travel 12 miles to collect it so I ordered for the next day.....Don't ever expect next day delivery, it isn't a thing. 4 days later it arrived, still just in time for the wedding I'm attending on 18th August. Have ordered next day delivery before and never got it. ”

- Sara Kilvert

“ I have bought a lot of clothing from Roman and have not been disappointed by the quality and designs however , the delivery and availability is the issue I have. ”

- Charlie's Mum

“ Lovely clothes and good delivery but phone line always engaged, no response to email. Sent an item back -due back £15 - know by tracking they have received it, but don't think (especially after reading other reviews) they will be refunding. I can't afford to lose money like this - WON'T be ordering again which is a shame, but if they are stealing folks money.... ”

- J S

Roman Originals Reviews

Delivery - Average