Roman Originals Reviews

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Roman Originals deliver? How long does Roman Originals take to deliver? Does Roman Originals deliver on time? How is accuracy and good condition of items delivered by Roman Originals?

Returns

How is Roman Originals returns process?

Customer Service

How can I contact Roman Originals? How quickly does Roman Originals resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Roman Originals.

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

How does Roman Originals deliver?

Helpful Report

(2 weeks ago)

Roman Originals delivers items by Courier and Postal Service.

Helpful Report

(2 weeks ago)

56.25%

Industry Average

“ The first time, I was cut off after one hour after reaching second in the queue! Had to call again today as delivery charge, plus a rogue 20p, showed on my klarna account. ”

- Simone Harris

“ Had a faulty item: no response to emails Had a return for exchange: two months later and still not had any comms from them, despite proof of delivery. This company are operating so far outside of the Consumer Rights Act it is a joke. Distance Selling Regulations are ignored. I would encourage all people posting reviews to raise a case with Trading Standards, as they operate on the basis of "more complaints = action". ”

- ""

“ Poor why change delivery address ”

- Anonymous

Roman Originals Reviews

Delivery - Average