Roofing Superstore Reviews

Name: Roofing Superstore
Rating: 1.83

1.8 Rating 40 Reviews

20 %

of reviewers recommend Roofing Superstore

1.8

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Roofing Superstore:

Roofing Superstore is the largest online supplier of quality roofing materials and supplies in UK. Aimed to provide customer satisfaction and convenient shopping for your roofing supply needs.

Visit Website

Phone:

+44 (0)1752 692 760

Email:

sales@roofingsuperstore.co.uk

Location:

Burrington Business Park, Burrington Way, Plymouth, Devon
PL5 3LX

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Roofing Superstore 1 star review on 16th February 2022

Daniel

Roofing Superstore 1 star review on 16th January 2022

Anonymous

Anonymous // 01/01/2019

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“They delivered the wrong item, and claimed it was my fault. Go to an honest company.”

Helpful Report

Posted 2 years ago

“Ordered from them a while ago and upon starting fitting roof panels find the joining strips are wrong and also the 2 roll of tape are not with the items. I ordered 13 panels 10mm thick. why would they send me joining strips for 4mm cladding, Waiting for a call back for several days now, Loads of e-mails and messages sent but no replies. Would not recommend this company.”

Helpful Report

Posted 2 years ago

“Absolutely shocking delivery service! Was given a delivery date waited in all day and no delivery, rang up to be greeted by a really rude and unhelpful woman! Advised to wait untill 6pm even the email states delivery is between 8am and 5pm. Rang again the next day to be advised it was out for delivery on that day yet again waited all day for delivery and was assured it would deffinatley be there by 6pm..... No delivery. Obviously there was no delivery service over the weekend so had to wait untill Monday..... Emailed the company and advised I would not be home as I had appointments and had already spent 2 days waiting for the delivery! It was eventually delivered 5 days late and when the driver did deliver he could not get the pallet off the van, unbeknown to me at the time my elderly neighbour had to help him off the van with it as he was not going to leave it as I was not home even though I had left a note in the door! Driver did telephone me to say he had left it however he could not deliver on the Friday as he could not get uo or down my street? So I don't know how he managed to get the van up the street on the Monday! And then the neighbour told me he had been already to deliver the goods and drive away! Shocking people are charged for the delivery and yet have to take time off work to wait in for it and it does not arrive till 5 days later”

Helpful Report

Posted 2 years ago

“We have purchase EPDM rubber roof from this company. Have sent the technical drawings over and agree on having 2 pieces as our summer house is an L shape, they have got the measurements wrong and sent us an additional strip to patch it up. The additional strip was too small as well, and they sent another one. All in total 4 different seams now, this took hours spent on the phone waiting to speak to someone, a lot of going around the tail, in the end they refused to refund us or send the correct pieces. We ended up with 4 different pieces on our roof. EXTREMELY DISSAPOITING EXPERIENCE. PLEASE GO FOR OTHER COMPANY, I WISH WE WOULD VE READ THE REVIEWS BEFORE WE PLACED THE ORDER.”

Helpful Report

Posted 2 years ago

“TERRIBLE delivery service. AVOID!!!”

Helpful Report

Posted 2 years ago

“Did a long review on Google reviews. In essence, their website says delivery within 2 days and nearly three weeks later keep getting the fob off about shipments not coming in from the Netherlands. I wouldn't mind if their website was honest and when i speak to the customer services that they tell me that in the shipment that has just come in is coming to me when it is clearly not. This is very dishonest way of working and not good when you are trying to close”

Helpful Report

Posted 2 years ago

“I ordered hundreds of pounds worth of coping stones which turned up the wrong colour. I refused the delivery. Roofingsuperstore then strung out giving me a refund for as long as possible, blaming me for their mistake, repeatedly asking if I had accepted the delivery. After a few weeks of being fobbed off I raised a dispute with PayPal which roofingsuperstore didn't even bother responding to (says it all really), needless to say PayPal issued a full refund. Seems they are very helpful until they have your money then become very unhelpful. Beware!!”

Helpful Report

Posted 3 years ago

“Absolute joke of a company 21 day no delivery, phoned numerous times same excuses paid extra postage cost had to cancel tradesmen,staff need to learn the alphabet to get your email correctly just look on your system to see what a shambles of a company you are,”

Helpful Report

Posted 3 years ago

“Failed me again had a email confirming delivery for Monday nothing no phone call or email . I phoned up on Tuesday to see where it is where upon I got a young man with some attitude as I was told " well we are extremely busy at the moment" so is my business but I dont cry about it or make it an excuse I act proffesionally. Had no email confirming another delivery date so told my client who then cancelled the job so I cancelled the order by phone the lady was a lot more polite then the young boy and said my order will be refunded but still waiting for my £748”

Helpful Report

Posted 3 years ago

“Ordered two separate products for a roof I am trying to complete. Only one of the orders have come through and dispatched. Even though payments have been taken for both. Been on the telephone on numerous lines for over 30min, even emailed but sadly no response. Will not use again for paying for products I’m not receiving”

Helpful Report

Posted 3 years ago

“Shocking company.”

Helpful Report

Posted 4 years ago

“Placed an order for roofing sheet and was given a carriage cost for UK, excluding Scottish Highlands & Islands. After the order was accepted I received an email notifying me of an additional £240 surcharge for all of Scotland, not just the Highlands and Islands.... I'm about 40 miles from the Scotland/England border.”

Helpful Report

Posted 4 years ago

“Ordered roofing supplies, because the 3rd party delivery company could not find the address although we waiting in all day they didn't delivered and now have said they would only deliver for a £20 redelivery. I wouldn't recommend this company based on my experience although the products / price as good. I would have liked this issue to be resolved”

Helpful Report

Posted 4 years ago

“Very disappointed. I ordered insulated plasterboard, the order was accepted, payment taken and a delivery date advised. Two days later (after arranging for a plasterer to attend) was phoned up and told the supplier had let them down so they had to cancel my order. These things happen I though and I pre-ordered a slightly different spec. This was on a Friday, so I waited until Monday to check the estimated delivery date, had one confirmed so re-booked the plasterer only to take a call later in the day to be told 'very sorry but our supplier will not now deliver to your address as it's a relatively small order'. Extremely annoying to have to cancel the plasterer again.”

Helpful Report

Posted 4 years ago

“The most appalling experience I have ever had in sourcing building materials in twenty years. Online experience was good - simple purchase process - but then had a phone call to say they had to charge me more for delivery because I needed them to use a smaller vehicle. I can understand that. Then, I get a phone call the day before the mutually agreed delivery date to say that they needed to charge me more for the items as they couldn't now get them from their normal supplier, despite the fact that they had committed to those prices online. So I had my builder lined up to receive the materials and install them and then they unethically change their prices just before delivery. The Manager I spoke to, Gareth, just seemed to think it was one big joke and acceptable practice. And to make it worse he then said they will not refund my money for 5 working days. I will never shop with this company again and would warn anyone wanting to shop with them to beware as they may change their prices on you before delivery.”

Helpful Report

Posted 4 years ago

“We are in the process of renovating our home, this included building an extension, re-covering our roof and building a new porch. Having not dealt with this business before, I only made a small order to begin with. Delivery of the items I ordered was slow, slower than was quoted but in the their defence, the weather was extremely poor, resulting in delays - all understandable. My poor review does not relate to this at all, what it relates to is the business' illegal and dishonest actions in dealing with refunds and returns. I wanted to return a few of the items I bought, as after finishing the part of the roofing job, I had some parts left over. As a consumer I have a legal right to do this without the business imposing a penalty - something that they insisted they would do if I returned the items in question. This business does not (or at least did not) comply with numerous points of the Consumer Contracts Regulations, and therefore acted illegally. The greatest irony of the entire thing is that I intended on placing an order for nearly £7,000 worth of Tapco synthetic slates to re-slate the house roof and to cover the new extension - I ended up ordering these elsewhere. In order to wrongly save themselves a few pounds on the returns that I had a legal right to make, they ended up losing whatever profit they would have made on the slates and under-felt I would have ordered shortly after. They have also lost the (albeit modest) amount I would have spent with them for the porch roofing materials I now need. All in all, this is a business I would not deal with again.”

Helpful Report

Posted 4 years ago

“Very poor customer servive Received damaged goods from roofingsuperstore, and the colour of tiles is different then the one advertised on their website I called them to express my disatisfaction they told me the tiles on their website is only for illustration purpose and whatever you say to them they keep on repeating themselves and block any help they can offer or taking responsibilty for their faulty goods Customer satisfaction is 0%, they took my money and delivered faulty damaged tiles not like what they have advertised. Very disappointed with them they dont care about their customers or reputation, they took 10 days to deliver even thought they advertised 3-5 days, they use excuse to answer any questions and to bear any responsibility”

Helpful Report

Posted 4 years ago

“Sent damaged goods then refused a refund. Illegal policies in conflict with consumer legislation. Appalling customer service.”

Helpful Report

Posted 5 years ago

“Supplied a roof blind quoting dimensions of the window, not the blind as implied. When I asked to return it for a different size, they refused to take it back because it was 14 days since I ordered! I do not consider this a way to treat customers. Having run my own business for the last 15 years, I can honestly say I would never treat a customer like that. Disgraceful”

Helpful Report

Posted 5 years ago

Dear Mr Saich, Thank you for your order and feedback. Please accept our sincere apologies for any inconvenience this may have caused you. On some occasions we do have to be strict when it comes to returns etc but always do our best to help where and when at all possible. Kind regards, Chris Graham | Manager Roofing Superstore

Posted 5 years ago

“Item has not been delivered as informed and it is over 5 working days. Horrible customer service who cannot give any idea as to when the ordered item will be delivered. They have informed they have ordered the item with another company and they will be sending the item. What kind of assistance and information is that... When will I get the item I have purchased. No idea!!!!!”

Helpful Report

Posted 6 years ago

Roofing Superstore is rated 1.8 based on 40 reviews