“Overall satisfied. There were some problems with the job after completion. John Helper at Roof Simple went out of his way to make sure that all concerns were addressed and brought a crew to our home to remedy all problems.”
Posted 6 months ago
Thanks so much for taking the time to share feedback.
I'll be reaching out ASAP to make sure I can meet with you onsite and resolve any issues. I know Josh had sent emails on the 4th and the 12th to get in touch, maybe email isn't the best channel so I'll reach out by phone.
I know you and Josh had discussed replacing all the flashing (which is what we do by default) however, you have custom log siding on the dormer portions which means we can't physically install the step flashing behind it without doing damage to your home. In these scenarios we can't typically replace the step flashing. I would like to personally meet onsite with you and review the situation to see what we can do and double check everything is done correctly.