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Ross Watch Repairs Reviews

4.8 Rating 463 Reviews

94 %

of reviewers recommend Ross Watch Repairs

Company Reviews

4.8

Based on 463 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333552983

Email:

enquiries@rosswatchrepairs.co.uk

Location:

310 the shard retail arcade,
London
London Borough of Southwark
se1 9bz

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Ross Watch Repairs 5 star review on 7th February 2023

Ross Watch Repairs 5 star review on 13th March 2021

Elaine . Birmingham

Ross Watch Repairs 5 star review on 26th February 2021

Ross Watch Repairs 5 star review on 23rd May 2020

Ross Watch Repairs 5 star review on 10th August 2018

Ross Watch Repairs 5 star review on 9th January 2018

Ross Watch Repairs 5 star review on 13th April 2017

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of Ross Watch Repairs. My watch has been with them for months. They are impossible to get hold of and never answer the phone or any other form of communication. I know there are many customers like me, there is one poor chap you can read about in the local paper. Don't be fooled like I was by this impressive website or the clearly false five star ratings. Don't part with your expensive watch as you'll probably never see it again. Time for WATCHDOG I think...”

Posted 3 years ago

“Always dealt with Ross Watch Repairs just recently had a full service on my omega I was dealt with efficiently & always kept me updated on the progress Thank you again.”

Posted 3 years ago

“Great service from start to finish. My watch came back looking like new after the mini service”

Posted 3 years ago

“Thanks for the information. I had my battery replaced four months ago and it wasn't cheap but service & turn around was good. But surprise surprise its stopped! And now they have seemingly disappeared.....”

Posted 3 years ago

“Beware of RossWatchRepairs - I am one of many who have sent my watch to this company and have heard nothing since. It is impossible to get hold of them and I fear I may never see my watch again. I have reported them to BBC WatchDog and if you too are having problems I suggest you do the same. Check the reviews website for a true picture of this company.”

Posted 3 years ago

“As with last reviewer no zero stars. Similar experience as several reviewers. Sent watch - Longines - they received it I paid for it but no watch returned. Despite all avenues of communication - they seem to have disappeared. Very upset. I have now contacted Trading Standards, Citizens advice, and sent two recorded delivery items one being hard copies if all the emails I have sent, the other a formal warning before going down the courts road. If anyone wants to make group case perhaps we can co-ordinate.”

Posted 3 years ago

“I have a similar experience to the last two reviewers. Watch reported as being repaired. Payment requested to a private account - possibly the wife of Alec Ross the owner, which I made in good faith and I have heard nothing further. We should co-ordinate action as I suspect there will be a few complainants out there. contact me at peter moore photos (no gaps) (at) gmail dot com Optimistic that My watch will be returned in good order but hopes are fading”

Posted 3 years ago

“This company has been absolutely terrible, be aware. They have taken my watch and have had it now for over 3 months. I was promised it would only take a couple of weeks for a glass repair. After lots of chasing to work out where my watch was I finally had an email saying its ready and to make payment to an individuals bank account. (not a business account). I have asked for a photo of the repaired watch (as their kiosk in Tunbridge Wells is shut) and they have so far not replied. I genuinely don't know whether my watch has been stolen or not. I may have no alterative but to report a crime. Madness considering all I wanted was a simple repair.”

Posted 3 years ago

“I am still awaiting the return of my watch. It is impossible to contact anyone for information. If anyone has any ideas I would appreciate. I am thinking of contacting the police as my next option?”

Posted 3 years ago

“After the initial confusion that was sorted by Maxine(Thank you!) the watch, a Tag Heuer, has been repaired and I am very pleased with the result. Thank you very much.”

Posted 3 years ago

“Had my Tissot since April and to date not heard a thing back as at the 17th of July, Just informed them that they have 3 days to return my watch or I go to the police. Shocking way to treat a customer”

Posted 3 years ago

“Very poor service - I sent my Ebel watch to them for a battery replacement and it took 3 weeks to be returned. They also offered the watch to be re-polished at the same time for £30.00 extra, which I agreed to. When the watch arrived back the polishing was dreadful - The previously highly polished bezel came back with a dull satin finish. I had to send the watch back again at a cost of £7.50 which they will not refund. I would not use them again or recommend them. Very poor.”

Posted 3 years ago

“Excellent customer service. Watch was collected due to shop not open at this time as we were not keen to send by post avoiding any delays. Fully serviced and polished with a 2 year warranty. Fully recommend.”

Posted 3 years ago

“The service from an e mail to the completed works was excellent. We did not wish to send the watch by post due to value and possible delays and with the shop not open they offered to collect and deliver at no extra charge. Watch now back serviced and polished which looks like new with a 2 year warranty. Fully recommend this company.”

Posted 3 years ago

“Delighted to have my watch repaired in lockdown! So easily to post recorded delivery and back within a week. Great service I’m never sending it of to Switzerland again.”

Posted 3 years ago

“Not possible to leave no stars RWS have Had my watch for three months won’t answer the phone won’t reply to email or what’s app If you have a treasured item I’d keep it in the draw like I should have done”

Posted 3 years ago

“I dealt mostly with Kristene - very helpful and efficient. I was nervous about posting by Breitling Aerospace off in the post - but she let me know when it arrived. I had a battery replacement and a mini service - great price - brilliant service and I got my watch back today - all perfect. Definitely recommend this company! Mark Norton”

Posted 3 years ago

“Very efficient service. My watch looked like new. Would highly recommend.”

Posted 3 years ago

“It was very quick and easy to deal with RWR. I got my watch back within one week since I first contacted them. I was updated and my questions were answered via email. Great service and reasonable price.”

Posted 3 years ago

“Easy to deal with via postal service. Watch took less than a week to send, service and return. Quality job and would recommend.”

Posted 3 years ago

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Ross Watch Repairs is rated 4.8 based on 463 reviews