“ordered $150 and in 2 months didn't get anything. They sent a tracking number from usps which had never received the package, only a request for a label. Finally, Paypal gave me my money back. This company intends to scam people.”
“BEWARE DO NOT BUY FOR ROTITA THEY SENT ME THE WRONG SHIRT AND WANT TO CHARGE ME FOR SENDING IT BACK.
THEY ALSO WOULD NOT REPOND TO 5 EMAILS AFTER THE 5TH TIME THEY SAID THEY COULD NOT DEAL WITH ME FROM FEB 10 T0 FEB 14 BECAUSE OF HOLIDAY WORST CUSTOMER SERVICE EVER. I JUST CALLED MY CREDIT CARD COMPANY AND THEY CREDIT ME. THEY ALSO MADE ME SEND THEM PICTURES AND STILL DID NOT WANT TO CREDIT ME FOR THERE MISTAKE”
“If I would have know how bad service this company offers I NEVER PURCHASE ANYTHING, I placed an order back in November 2020 and still today January 24, 2021 have received it. I asked for my money back and was told that the item was shipped. I will report you to the BBB because this is a big scam”
“refused to give me a return address and only did when I contacted paypal.
2 items out of 3 faulty and 3rd very poor quality.
Told i could keep items and they would refund £50. I said I dont want to keep items with broken zips etc (couldnt unzip to try on)
To get a full refund they expected me to pay £30 return postage. U.K. consumer law states faulty goods return are paid by seller. I am now taking them to ombudsman. DO NOT RISK HAVING TO PAY RETUN TO USA.”
“Thank you everyone for your reviews. I was close to placing a $502.00 order. The clothes look very nice but I got scammed last year buying clothes on the internet. I did not look at the reviews at that time, so I am so thankful I did this time. Again thank you for taking the time to write a review!”
“This company is a con, I ordered 5 tops, they came ,I only opened one it was a rediculious size, and the material awful, also it cost me £31 to send them back, stay away from these theiving people”
“Esta es una compañía que miente, le dice a sus clientes una cosa y salen con otra, mi tío compro unas blusas desde Mexico, y primero le dijeron k si podían hacer entregó hasta allá, el pago todo y al final le pidieron una dirección de EEUU, llego aquí y para reenviarlo tuve que pagar 113 dólares, es un robo. Tengan cuidado.”
“I ordered 400.00 Dollars of merchandise and never recieved anything.I ordered from them over a year ago.They were so quick to take the money out really fast out of my bank.I have tried relentlessly to get in touch to get my refund from them and to no avail. This company is such a SCAM!!!! Please don't order from there and loose your hard earned money. I'm so traumatized from that experience I know have to look up almost all those types of online companies to see if they are legitimate.Like I said BEWARE of them and there Sister Sites too MODILY and a few others.”
“I bought 3 Christmas tops for my sisters. They did not like the material it was made of so they asked if I could send back or exchange. Well, since I just got them all back (due to CoViD travel) so I can send back for refund/exchange, now. The company is telling me it’s been too long so I can’t have refund or exchange! Ridiculous! Never shopping here again and will discourage anybody else. These tops are still in their packaging and have not even been worn. Very frustrating!”
“Customer no service. Need an exchange after communicating with customer service and being promised a return label I waited two
weeks to find that they couldn't help me because they were Rosewe and have a nice day.”
“I ordered 400.00 Dollars worth of womens clothes from them.I only received 3 shirts I the mail,which took a very long time to get. I tried emailing with them for over 6 months to ge th my refund.Well I never received anything back from them.They are Scammers!! Do not order from any of there sites because they have sister sites as well”
“Confusing ordering system, less than useless help from online chat leading to no discount applied on purchase, postage to return two items to US cost as much as one of the items. Customer service inflexible and unhelpful. Two items I kept were nice but would never use again because of the company and how much it cost me.”
“I ordered two swimsuits back in March and here it is Dec and I still have not received the suits and I get no response on a refund. According to to them my items are stuck in Chicago!!
Plus!! They use to go by Lilygal and they keep changing their name.”
“Charged $65.00 for a $35.00 item with no recourse nor explanation of overcharge. It was not revealed that this is a Chinese company until after ordering who are notorious for clothing running small, poor quality, and tacking on unauthorized and unexplained fees to purchases with no recourse. I ordered a Christmas themed sweater that won't arrive (if it arrives) until January 1 which was not revealed until after purchase and no way to cancel the order. Stay away from Rotita. They are a bate and switch thieves with no costomer service. lesson learned. STAY AWAY FROM ROTITA.”
