“I paid for expedited shipping to get my clothes before I traveled. Shipping was over a month late and I couldn’t get my money back. This is not a good business to buy from.”
“I ordered a bathing suit from them it never came it was late they sent me an email saying packages was hijacked and I asked for my money back to my credit card and they won't do it they credited my account to them don't trust them”
“This company is a rip off don’t order anything with them. If you send anything back they only give you a $10.00 credit. They are scam artist for sure. Sorry rump company and I hope they go out of business.”
“I ordered a two-piece suit was sent just the top they said I could return it and they give me $8 on a $38 suit why should I be penalized for their mistake they could not produce the suit I ordered”
“Was offered free shipping. Code would be rejected. Emailed them and got the run around. Deleted and blocked all future communications from them. Waste of my time.”
“I returned in perfect condition two outfits that didn’t fit totaling $84. I get notification they’ll give me a $10 store credit! I was LIVID. How many people have they ripped off bc they’re in Hongkong and can? Do NOT water your money. If you do, do NOT send anything back expecting a refund. They are CRIMINALS”
“Ordered bathing suit top. Didn’t realize it was on clearance. I received the top and the hooks in the back are complicated and loose. One big ocean wave and it will come undone. Very hard to hook top by yourself. Find out no refunds or exchanges on clearance so you’re stuck with a $35 dollar bathing suit top. I don’t recommend buying from them.”
“Ordered swimwear 2 weeks ago. Won't be delivered for another week??? Slow. Unacceptable. Afraid the product will be as low quality as their shipping procedures. Stay tuned.”
“Do not purchase from this company. My order arrived a week after the event I needed the outfits for. They refunded store credit when specifically asked for my money to be returned to me. And there is no way to contact them…only live chat. When you give a bad review …the agent asks why?? And at times it’s like you are speaking to a Bot. All responses seem computer generated. It was my first and last order with this company. Key to great customer service = 1 customer can tell 10 plus people about experience and it can help your company or not. I think everyone can tell how I feel about Rotita. And to top it off the clothes were low quality and cheaply made. Save yourself time and frustration.”
“I received a dress
Supposed to be a medium
It was very large
Package was not marked with name of Company
I had no idea where I ordered it
31 days later I get my credit card bill
I see it’s in China no phone number
Now they won’t let me return it
There wasn’t even a packing slip or return address
Don’t order from them poor quality”
“The sizes are not what I am used to they are much smaller you should put that in your adds so people can order a larger size and not have to eather return it which is impossible as I don't get to speak to anyone or then I have to try to sell it to someone that it will fit”
“I have tried on numerous occasions to return the dress that although we measured me and went by your chart, we can’t even zip it up
And everytime i contacted you it was a generic message that would respond asking me all the same I formation I had already provided. I found myself having to call my credit card to dispute that amount
This has left a very sour taste in my mouth therefore I won’t EVER order from your company again and nor would I refer it
And that’s a shame as I see a lot of nice things on your site
A very dissatisfied customer”
“This is not a reputable company. Don't be fooled by the pictures, and the verified buyers, the swim suits are faded out and don't look like the pictures. Read the small print carefully. Returns are not easy especially from Canada. I had to pay $30 for return shipping. I sent back two whole bathing suits and got back two tops in return.”
“Clothing product is great quality. But don't order 2 different bathing suit bottoms to see if you like one or both - they exchange items quickly but I've been messaging them for the past 3 wks trying to get the refund for the one item i did not want. i kept the other items and exchanged 1 item. Why does this have to be so difficult. Clearly they do not want to process the refund.”
