“I received the items but they were really poor quality, just a cheap sheet of material sewn together. When I asked for a refund they said they would give me around £8 of a total of £150 purchases. I told them not a chance and I will pay to send back via tracked and signed for. They said they needed the tracking number and copy of receipt (which I gave them) to refund me, 7 month on still not got my refund. What a scam. Please do not order from these people, the items look great online but you will be very disappointed with what arrives”
“May be a 1 if this whatever is lucky. I purchased 2 different outfits and one returned to factory but the other on its way. Never seen the refund on the one sent back. Oh wait it gets credits to who knows where. Then I get email 20% off well, haven’t even the first order and shafted on the second order. Not sure who these people are but no more money from me. I live in a tight fixed income and then I like a fool trusted this dam website and I should have went with my gut feelings and never bought anything. My opinion don’t waste your money.”
“Ordered one swim suit , wasn’t suitable returned it immediately paid £43 34. They don’t tell you that your refund is kept in rotita until you reorder if you want a refund you pay another 15% for them to return I received £30 9 pence from my order it cost me£13.25 to try a swimsuit on and return it”
“Estoy siempre muy feliz de recibir todo lo que me llega de Rotita, mi talla, siempre es la correcta, el color es el mismo y cada pieza tiene una calidad increíble, debo decir que el empaquetado es excelente y el envío siempre a tiempo y el trato y amabilidad.
Gracias a Rotita.
Calidad y servicio diez.”
“I ordered 2 items, tried them on for 1 minute and returned them. Here is the response I recieved: We have received the returned clothing item, unfortunately, it doesn't meet all of our return criteria (unworn, without stains, and undamaged). We are unable to process a refund for this return. This is ridiculous since it was only worn for 1 minute. If you think you may have to return an item, do not buy from this company.”
“Soy muy afortunada de haber recibido unas prendas de alta calidad, cada prenda me encaja en tamaño, peso, y altura.
Y sus colores son los que elegí,
Me tiene enamorada Rotita.”
“I paid for expedited shipping to get my clothes before I traveled. Shipping was over a month late and I couldn’t get my money back. This is not a good business to buy from.”
“I ordered a bathing suit from them it never came it was late they sent me an email saying packages was hijacked and I asked for my money back to my credit card and they won't do it they credited my account to them don't trust them”
“This company is a rip off don’t order anything with them. If you send anything back they only give you a $10.00 credit. They are scam artist for sure. Sorry rump company and I hope they go out of business.”
“I ordered a two-piece suit was sent just the top they said I could return it and they give me $8 on a $38 suit why should I be penalized for their mistake they could not produce the suit I ordered”
“Was offered free shipping. Code would be rejected. Emailed them and got the run around. Deleted and blocked all future communications from them. Waste of my time.”
“I returned in perfect condition two outfits that didn’t fit totaling $84. I get notification they’ll give me a $10 store credit! I was LIVID. How many people have they ripped off bc they’re in Hongkong and can? Do NOT water your money. If you do, do NOT send anything back expecting a refund. They are CRIMINALS”
“Ordered bathing suit top. Didn’t realize it was on clearance. I received the top and the hooks in the back are complicated and loose. One big ocean wave and it will come undone. Very hard to hook top by yourself. Find out no refunds or exchanges on clearance so you’re stuck with a $35 dollar bathing suit top. I don’t recommend buying from them.”
“Ordered swimwear 2 weeks ago. Won't be delivered for another week??? Slow. Unacceptable. Afraid the product will be as low quality as their shipping procedures. Stay tuned.”
“I loved the rotita clothes.
They have a perfect fabric and the colors are great. They have clothes of all styles, sizes and types. I really recommend it.”
“Do not purchase from this company. My order arrived a week after the event I needed the outfits for. They refunded store credit when specifically asked for my money to be returned to me. And there is no way to contact them…only live chat. When you give a bad review …the agent asks why?? And at times it’s like you are speaking to a Bot. All responses seem computer generated. It was my first and last order with this company. Key to great customer service = 1 customer can tell 10 plus people about experience and it can help your company or not. I think everyone can tell how I feel about Rotita. And to top it off the clothes were low quality and cheaply made. Save yourself time and frustration.”
