Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,528 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to use.........”

Helpful Report

Posted 9 years ago

“After being given a renewal price of £81, by my previous insurer, with no claims made over the last 5 years and having 4 other appliances with them. I decided to do a search for a better quote. Believe it or not my previous insurer gave me a much lower quote during the search but didn't offer the same level of cover as Row. So glad I found them! I cover all my appliances and will now be adding all there renewal dates to my diary so I can move themto Row. Excellent prices including cosmetic damage. Can't get better! I just hope the repair side will be equally as good, if I need to use them.”

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Posted 9 years ago

“site is very user friendly and appears self explainatorty”

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Posted 9 years ago

“Nice easy web site and great fully inclusive cover at a great price. All the ducks in a row!”

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Posted 9 years ago

“Looked around for appliance insurance, found, this company to be most competitive.”

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Posted 9 years ago

“This is the second time I have used Row, I find their web page and application form very easy to navigate. The prices are excellent, much better than Mastercare for the same cover.”

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Posted 9 years ago

“Fab prices, quick set up.”

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Posted 9 years ago

“Easy to understand insurance and simple process for sign-up. Good advice on device registration on www.immobilise.com”

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Posted 9 years ago

“Good and easy protection”

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Posted 9 years ago

“I just bought new policy with ROW after my wife told me how good she thought they sound and I believe they will server us better.”

Helpful Report

Posted 9 years ago

“Refund still not given waiting 5 weeks. Insurance cover is not the same as offers on the site. Once you read the terms and conditions they are not transparent and differ to the site claims that Row.co.uk make. Very disappointed with this company. Had to call their 0844 number and just had the bill of £19.00 as they do not answer for ages. Still unable to obtain refund of insurance for two items. PLEASE BUYER BEWARE OF THIS COMPANY ROW. CO.UK. you are not covered the way you think you are. REPORTED them to trading standards”

Helpful Report

Posted 9 years ago

Hi Poppy. We can confirm the refund was sent last month. If this is not showing we suggest speaking to your bank. It sounds like the vast majority of your phone charges have come from your network provider, not us. We're sorry to hear you have had a negative experience and we welcome feedback on our terms/website as we work very hard to ensure complete transparency.

Posted 9 years ago

“Good site Simple to use Good prices”

Helpful Report

Posted 9 years ago

“Very easy and competitive rates”

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Posted 9 years ago

“Easy to find on the top 5 appliance companies on the web. All friendly instructions to follow and very competitive prices with all the same inclusions as my old Domestic and General policy . Will definitely recommend to friends. Great deal by far.”

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Posted 9 years ago

“Good service, clear instructions and value for money”

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Posted 9 years ago

“I lost my phone on 19/12/2016. My claim was accepted and I paid £163 excess on the 22/12/2016. I was then informed that I had an unusual handset and it took until the 04/01/2017 to send me a reconditioned phone, The headphone jack didn't work, but with the constant phone calls to their office and every deadline the customer services team gave me being missed, the whole thing has been so stressful, I was prepared to ignore this fault. However on the 11/01/2017 the phone would not charge. I tried three different chargers, all compatible, and nothing. I was so frustrated with having to deal with this company again, I bought a new phone so I can run my business. They picked up the faulty handset on 16/01/2017. I spoke to them this morning and apparently the handset was able to be charged by their engineers, and they offered to send it back with a new charger. It is now 1 month after the loss of my phone, and I would happily never have anything to do with this company again. Their website maybe easy to navigate when they want to take your money, but when making a claim, it is difficult, very time consuming and unnecessarily frustrating. I am now still without the replacement handset, which apparently now cannot be tested without giving them access to my google account. They now have access to all my private details as I was unable to delete the contents, as it wouldn't charge, they want access to my password to my google account, and I can look forward to a replacement with an intermittent fault, a new charger, and complete strangers trawling through my private details both on my mobile and online. Not sure how this qualifies as insurance, customer service or value for money. I would recommend that any potential client look elsewhere.”

Helpful Report

Posted 9 years ago

Hi, we're very sorry to hear your experience has not been as expected. The vast majority of our claims are fast and without issues. We always aim to send replacements within 24 hours, however this can be affected by external things such as supply issues. Problems with replacement handsets are unusual and our team are working hard to sort this for you asap.

Posted 9 years ago

“Quick and easy to use. No complicated forms, no foreign call centres.”

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Posted 9 years ago

“Easy website to use”

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Posted 9 years ago

“So quick, easy and very cheap!”

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Posted 9 years ago

“No hassle and great price for appliance insurance”

Helpful Report

Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,528 reviews