Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks good so far”

Helpful Report

Posted 8 years ago

“Cost me £19 in phone calls to customer services. They wanted proof of purchase on a 6 year old tumble dryer. Then when I provided that they wanted £50 Excess plus the rest of the years instalments up front which was more expensive than a new dryer, so take my advice and don't touch these with a barge pole”

Helpful Report

Posted 8 years ago

Hi, we're sorry to hear your experience was not as expected. The call charges you have incurred are from your network provider, not Row. All polices are annual with an option to pay monthly, meaning any unpaid premiums must be paid before a claim is processed.

Posted 8 years ago

“Really wish I had reviews before taking out insurance. Used a comparison site where I said my oven was 8years old. Paid for policy for the year upfront - DO NOT DO THIS! put in a claim - they rejected it as they don't unsure items over 6 years old and they won't give me a refund as I've made a claim even though they haven't paid out. About to complain, report to ombudsman and watchdog. Do yourself a favour and shop elsewhere. Im sure positive feedback is fake”

Helpful Report

Posted 8 years ago

We're sorry to hear you are unhappy with the service. Appliances must be under 6 years old at the time the cover is purchased. This is stated in the 2nd stage of our 4 step sign-up process and policies cannot be taken out without first confirming this.

Posted 8 years ago

“good quiick service no problems doing my quote”

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Posted 8 years ago

“Basically this company can refuse to pay out on anything because of their terms and conditions; specifically section 2. d. I made a claim for accidentally damaging a Television waited 2 weeks to have my claim be denied. I moved some furniture in a small room, accidentally damaged a TV they refused to pay out because they believed "I didn't take reasonable precautions" (surely this is why we have accidental insurance, accidents happen). The best part is they grill you on the phone multiple times and ask you to send multiple pictures then dismiss your claim on their "beliefs" without evidence. When I asked them how they came to that conclusion and what a reasonable precaution would've been in that situation they wouldn't and still haven't given me an answer. So if you have insurance with this company make sure you plan and take precautions before you accidentally damage your gadgets. AVOID.”

Helpful Report

Posted 8 years ago

We're sorry that you feel disappointed with your experience. We aim to pay out on every claim but must adhere to our terms and conditions to ensure we continue providing great value policies and fairness to our customers. If you would like to discuss your claim in more detail please do call our Customer Services team on 0844 318 6870.

Posted 8 years ago

“Very Good price quote. Would recommend.”

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Posted 8 years ago

“Very cheap compared to competitors”

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Posted 8 years ago

“Very easy to set up. Very quick to buy. Good site.”

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Posted 8 years ago

“Easy and quick website to use and fantastic price.”

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Posted 8 years ago

“Very very good”

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Posted 8 years ago

“Only just been on the site for 5 minutes but already I feel it's straight faward to use I cannot say no more yet as I'm new”

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Posted 8 years ago

“Great price and easy to obtain, would recommend.”

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Posted 8 years ago

“Brilliant, excellent easy to navigate and most competitive price on the market for excellent cover”

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Posted 8 years ago

“WASALRIGHT”

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Posted 8 years ago

“easy to use.........”

Helpful Report

Posted 8 years ago

“After being given a renewal price of £81, by my previous insurer, with no claims made over the last 5 years and having 4 other appliances with them. I decided to do a search for a better quote. Believe it or not my previous insurer gave me a much lower quote during the search but didn't offer the same level of cover as Row. So glad I found them! I cover all my appliances and will now be adding all there renewal dates to my diary so I can move themto Row. Excellent prices including cosmetic damage. Can't get better! I just hope the repair side will be equally as good, if I need to use them.”

Helpful Report

Posted 8 years ago

“site is very user friendly and appears self explainatorty”

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Posted 8 years ago

“Nice easy web site and great fully inclusive cover at a great price. All the ducks in a row!”

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Posted 8 years ago

“Looked around for appliance insurance, found, this company to be most competitive.”

Helpful Report

Posted 8 years ago

“This is the second time I have used Row, I find their web page and application form very easy to navigate. The prices are excellent, much better than Mastercare for the same cover.”

Helpful Report

Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews