Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab prices, quick set up.”

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Posted 8 years ago

“Easy to understand insurance and simple process for sign-up. Good advice on device registration on www.immobilise.com”

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Posted 8 years ago

“Good and easy protection”

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Posted 8 years ago

“I just bought new policy with ROW after my wife told me how good she thought they sound and I believe they will server us better.”

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Posted 8 years ago

“Refund still not given waiting 5 weeks. Insurance cover is not the same as offers on the site. Once you read the terms and conditions they are not transparent and differ to the site claims that Row.co.uk make. Very disappointed with this company. Had to call their 0844 number and just had the bill of £19.00 as they do not answer for ages. Still unable to obtain refund of insurance for two items. PLEASE BUYER BEWARE OF THIS COMPANY ROW. CO.UK. you are not covered the way you think you are. REPORTED them to trading standards”

Helpful Report

Posted 8 years ago

Hi Poppy. We can confirm the refund was sent last month. If this is not showing we suggest speaking to your bank. It sounds like the vast majority of your phone charges have come from your network provider, not us. We're sorry to hear you have had a negative experience and we welcome feedback on our terms/website as we work very hard to ensure complete transparency.

Posted 8 years ago

“Good site Simple to use Good prices”

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Posted 8 years ago

“Very easy and competitive rates”

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Posted 8 years ago

“Easy to find on the top 5 appliance companies on the web. All friendly instructions to follow and very competitive prices with all the same inclusions as my old Domestic and General policy . Will definitely recommend to friends. Great deal by far.”

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Posted 8 years ago

“Good service, clear instructions and value for money”

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Posted 8 years ago

“I lost my phone on 19/12/2016. My claim was accepted and I paid £163 excess on the 22/12/2016. I was then informed that I had an unusual handset and it took until the 04/01/2017 to send me a reconditioned phone, The headphone jack didn't work, but with the constant phone calls to their office and every deadline the customer services team gave me being missed, the whole thing has been so stressful, I was prepared to ignore this fault. However on the 11/01/2017 the phone would not charge. I tried three different chargers, all compatible, and nothing. I was so frustrated with having to deal with this company again, I bought a new phone so I can run my business. They picked up the faulty handset on 16/01/2017. I spoke to them this morning and apparently the handset was able to be charged by their engineers, and they offered to send it back with a new charger. It is now 1 month after the loss of my phone, and I would happily never have anything to do with this company again. Their website maybe easy to navigate when they want to take your money, but when making a claim, it is difficult, very time consuming and unnecessarily frustrating. I am now still without the replacement handset, which apparently now cannot be tested without giving them access to my google account. They now have access to all my private details as I was unable to delete the contents, as it wouldn't charge, they want access to my password to my google account, and I can look forward to a replacement with an intermittent fault, a new charger, and complete strangers trawling through my private details both on my mobile and online. Not sure how this qualifies as insurance, customer service or value for money. I would recommend that any potential client look elsewhere.”

Helpful Report

Posted 8 years ago

Hi, we're very sorry to hear your experience has not been as expected. The vast majority of our claims are fast and without issues. We always aim to send replacements within 24 hours, however this can be affected by external things such as supply issues. Problems with replacement handsets are unusual and our team are working hard to sort this for you asap.

Posted 8 years ago

“Quick and easy to use. No complicated forms, no foreign call centres.”

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Posted 8 years ago

“Easy website to use”

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Posted 8 years ago

“So quick, easy and very cheap!”

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Posted 8 years ago

“No hassle and great price for appliance insurance”

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Posted 8 years ago

“Easy to use the site, clear about what you get and cheaper than D&G”

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Posted 8 years ago

“easy online transaction”

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Posted 8 years ago

“Very competitive price”

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Posted 8 years ago

“Wow, just insured my shiny new iPhone 6s and it took me less than 5 minutes!! So easy and simple! I found this deal on a compare site and really pleased at the low monthly cost that covers everything the other companies do at a fraction of the price! I am now thinking of adding other gadgets too!! Very impressed!!”

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Posted 8 years ago

“No hassle and great price for appliance insurance”

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Posted 8 years ago

“very clear prices, and easy to use website. purchase of policy was quick and simple.”

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Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews