Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to set up,and excellent prices”

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Posted 8 years ago

“Cheapest prenium available with the most cover. Website very easy to use too, made is so simple and took about 5 mins. Fab!”

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Posted 8 years ago

“Quick and easy to set up, thank you”

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Posted 8 years ago

“Very easy to navigate through the site, excellent price and cash back through Quidco available.”

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Posted 8 years ago

“Bad company, everything is fine until you make a claim very slow and demanding at the end of the day they aim to getaway without paying. Dozens of silly questions about your claim etc. Never again. Cancelled immediately not recommended to anyone.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Dagmara. We're sorry to hear that your experience has not been as expected. We are dedicated to making our claims process as simple as possible, although it is vital we ask a number of important questions to determine which are valid claims, allowing us to continue providing a great affordable service.

Posted 8 years ago

“I haven't made any claim as I look after the devices very well. But overall I am happy with the online service. The website is simple to navigate.”

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Posted 8 years ago

“It's all great until you need to claim, very very slow, beware of small print it is not unlimited claims as stated, they will try to get out of actually paying.”

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Posted 8 years ago

Hi, sorry for any confusion but we do not state to offer unlimited claims. The number of claims covered is limited to one claim per peril, per policy, per year.

Posted 8 years ago

“Quick and easy, very cheap and low excess fee. Much cheaper than my previous insurance company.”

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Posted 8 years ago

“Very fast process to insure all of your gadgets!”

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Posted 8 years ago

“it is easy and normal Hussein”

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Posted 8 years ago

“Very easy service. Congrats.”

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Posted 8 years ago

“So far so good. Not made a claim just took out the insurance. But with a Rating of 5/5 I am happy with that.”

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Posted 8 years ago

“Excellent service, very easy to access and use especially coming form a technophobe! I didn't even have to ask my kids to help! Thank you”

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Posted 8 years ago

“Great!”

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Posted 8 years ago

“I was looking for a very good pokicy for my home appliances and was afraid to take the ones online untill your company came up now I'm glad I took out policy with you and all is looking great.”

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Posted 8 years ago

“Good value for money and easy to use website”

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Posted 8 years ago

“Brilliant price”

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Posted 8 years ago

“very good website”

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Posted 8 years ago

“Fast helpful service on the phone when needed.”

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Posted 8 years ago

“Very easy website to use, cheapest mobile phone insurance on the market. I had insurance...double the price set up but cancelled it on finding this. I've only just set this up and I hope I never have to use so cant comment on how good they are at claims...time will tell”

Helpful Report

Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews