“Arrogant sales assistant impossible to deal with on the phone omg! How do they get away with it claims he was a Manager !! Poor very poor
Note for the owner ...deal with it will cost you business ..has cost you mine .... AVOID”
“Utter scum selling ILLEGAL fake parts that are endangering people's lives, no consinse criminal activity refer to trading standards & rouge trader's and leave appropriate ebay feedback. Don't return junk they cancel feedback on ebay director is Brain Waring.”
“Abrupt guy on counter ( not Keith) got told as your not wearing a mask i aint serving you when i pointed out last customer didnt use one .got a smirk and still refused to serve so he cost you best part 0f £120 order wont use them again .”
“Very unprofessional customer service ..seem to have a personality disorder .arrogant manager ..that's a joke ..I run a business I would not employ a rude arrogant bully . This attitude will ruin you . people will not put up with rudeness simply go elsewhere ..I did”
“Disgusting customer service. This business is staffed by rude, ineffectual and ignorant people. Having bought from them, they refuse to issue a VAT invoice depsite asking over a dozen times over the course of 8 weeks. Ask to speak to a manager and they simply hang up the phone. God only knows what service you will get if you ever need to make a warrarnty claim or return a purchase - do yourself a favour and buy from a professional organisation not these jokers.”
“Purchased item on ebay, not by price but because RTG offer 5 year warranty on parts. Well i fell for that. Warranty is worthless when RTG don't respond to any query after a component has failed within even the first year.
No phone numbers available.
Be warned.”
“The quality of their stuff is the worst I have seen. I have to return to get a refund so I am going to send them a parcel of what I consider their products to be and sh*t in a box. Sounds juvenile but I have wasted a week waiting for the parts to turn up only to receive junk. The customer service is rude, the products are rubbish. Time and money lost which I wont get back. Revenge is the only answer.”
“Bought starter motor from them did not fit.but trying to contact these people you have not got a chance,lost count of phone calls they don't answer then take phone of hook so it's engaged,never answered my email 3 days later.so sent item back via eBay.would like to understand there way of running a business.i run my own but certainly not like them.PLEASE BE CAREFUL IF YOU DO ORDER BE PREPARED FOR A WAIT TILL & IF THEY DO AT ALL CONTACT YOU.”
“Avoid like the plague!
Their idea of customer services is truly shocking, not interested in helping you once they have your money!
If THEIR courier makes a mistake its YOUR fault - BE WARNED!
VERY unhelpful, wouldn't even contact THEIR courier to sort out problems!
I would give this place ZERO STARS! if it was possible.”
“Bought a wiper motor for my Dacia in June. Fitted by a mechanic.
Last week (September,), my cars wipers failed in torrential rain on the M6.
I'm currently trying to get hold of someone but no one is picking up.
We almost collided with a wagon. This was a serious failure. Citizens advice is my next call”
“Bought a Gates timing belt from RTG Automotive... less than 5000 miles use it snapped, wrecking my engine and bending 10 out of 16 valves. Belt arrived in a plastic bag and no OE packing, so looking back it must have been a fake part. Will be sending it to Gates for investigation of counterfeit parts and contacting trading standards.”
“Those people shouldn't be allowed do business trading standards should watch out for them they are very poor customer service sent missing parts you will be regret buying form those people no one care no one reply at some point you will get your refund but lot of headaches and time you will end up buying at other places for same sort of price or maybe cheaper.. don't bother buying from those people.”
“Ordered a stepper motor , they sent the wrong item,before they would do anything I had to send photo's of the item, then they said return it to them, I had to pay to return it as they wouldn't send me a return slip, they told me to follow a link but it wouldn't work I tried several times , then in the en they refunded me the initial price but not the cost of return. ..why did they not resend the correct item I ordered....so 2 weeks after ordering an item I am still without it....... These people don't care about customers. STAY AWAY!”
“If I could rate 0 I would. Terrible attitude on the counter sales a sarcastic and abrupt tall guy behind the desk . Wanted to explain my query no chance he wasn't interested .I ended up walking away .bad experience almost bullying”
“I bought a Febi Control Arm Suspension Kit with a 5 year warranty, after 9 months a part failed so i contacted RTG they started off saying sorry we will sort this out and send you a new part please confirm your address, then no reply so i contacted them and they said how about a partial refund then they said oh we need all the kit which is about 8 parts on my car suspension taking off my car returning then they would send it back to febi and await a reply. RTG Automotive in my view have conned me. they listed the parts brand new on an ebay sale, the person i dealt with was Lois.”
“WARNING ANYONE PURCHASING FROM THIS COMPANY! Communication is Non existent they don’t reply to Emails calls and they say Item Dispatched No tracking g provided No Customer Care worst company I’ve dealt with. PLEASE STAY CLEAR”
“AVOID AVOID AVOID.
This company is a sham, I ordered a exhaust system, it was meant to be next day guaranteed, then they said it will be three days. It’s now been two weeks and still nothing. They will not refund me the money until I return the parts, I haven’t received them yet they insist I return them when they arrive… it could be months before they say it’s lost and return my money.
Don’t not waste your time or money!!”
