Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Ruby UK Reviews

4.8 Rating 1,192 Reviews

95 %

of reviewers recommend Ruby UK

Company Reviews

Product Reviews

Visit Website

Phone:

01409 231763

Email:

customersupport@ruby-group.co.uk

Location:

Ruby UK LTD Burdon Lane Highampton Beaworthy Devon
EX21 5LX

Write Your review

Tell us how Ruby UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ruby UK 5 star review on 17th August 2022

Ruby UK 5 star review on 17th August 2022

Ruby UK 5 star review on 14th July 2021

Ruby UK 5 star review on 14th July 2021

Ruby UK 5 star review on 14th July 2021

Ruby UK 5 star review on 12th July 2021

Ruby UK 5 star review on 12th July 2021

679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a small glitch with the delivery of the timber but this was addressed immediately by the company and the error was corrected without delay and longer lengths of board than those I had ordered were sent without any additional cost. Excellent after sales service, thank you”

Posted 2 years ago

“Pricing very competitive. Ordering easy. Waiting time perfect. Tracking reliable. Follow up good. Wood very wet. Green? Cracked in one or two places.but all okay for shed lapping.”

Posted 2 years ago

“Company itself is first class, good prices, very helpful staff. All let down by delivery company. Order arrived missing one piece, company despatched replacement, tracking showed out for delivery then was not delivered. Said not loaded, best bet was driver didn't want to travel for one piece of timber. Took a week to get balance of order.”

Posted 2 years ago

“Good products at reasonable prices. But your transport/ despatch dept is a shambles. I have placed three orders and you have managed to screw up the delivery each time. This has caused e no end of problems.”

Posted 2 years ago

“Initially the order was wrong and instead of a 10 pack, I received only 2 caps. However, the politeness and pace at which the order was corrected was brilliant. These are so much better than wooden fence toppers.”

Posted 2 years ago

“I found exactly what I needed and it arrived within a week”

Posted 2 years ago

“Very efficient and good to see you used a local delivery vehicle and staff.”

Posted 2 years ago

“Good product delivered as and when described.”

Posted 3 years ago

“It would be nice to have the review request after the items have been delivered.”

Posted 3 years ago

“I’m very pleased with the decking, quick delivery and all the decks were in very good condition. Bit disappointed there weren’t any instructions as the online video is slightly misleading as it shows the decks going with the joists then against the joists but I figured it would be the same as for floor boards i.e the decks are laid across the joists. But very happy overall”

Posted 3 years ago

“Easy to order by phone as I needed help with my measurement quatity for for my 2 gates. Very good thereafter. The delivery did not arrive as predicted by it was not a big problem. Will use them again”

Posted 3 years ago

“Good quality driveway gates. Notification of progress of order was an email informing the delivery on the day”

Posted 3 years ago

“Ordering was fine and delivery timeframe good. Was potentially spoiled by the courier dumping the items outside our business opposite the road without notifying us. They could have been stolen and we had to reload them and take them the correct place onsite.”

Posted 3 years ago

“Easy to order, quality product and prompt delivery. Would use again”

Posted 3 years ago

“Good quality timber and unlikely to be any waste. Speedy delivery and good communication. Would defintely use them again.”

Posted 3 years ago

“Very friendly and helpful staff at all times.”

Posted 3 years ago

“Prompt delivery of timber when restocked . Timber excellent for garden project and will be ordering more. Good communications throughout.”

Posted 3 years ago

“Having received my order of some 50 x 1.8m decking boards, I realised that they were narrower that I thought, So I asked Ruby if I could return them for exchange or refund, I was totally shocked that Ruby would charge me £50+ to return them. I agreed to this and that the carrier would collect the decking boards today Friday 23rd April it is now 4pm and no collection !!!!!”

Posted 3 years ago

“Good gates delivery not so good was not told when they were going to be delivered no time or day was given and just left outside I was out at the time I'm a oak so it was hard fo me toget them in to the garden”

Posted 3 years ago

“Pleased with planter but one side a bit damaged looks like a hole”

Posted 3 years ago

«
1
2
3
4
5
»

Ruby UK is rated 4.8 based on 1,192 reviews