“5/5 Stars – Exceptional Service That Made Our Day at Ruby Tuesday in Sanford, NC!
I’ve dined at plenty of restaurants over the years—including some high-end spots where a single entrée costs triple digits—and I can honestly say my recent visit to the Ruby Tuesday on 3210 NC Highway 87 in Sanford, NC ranks right up there as one of the most memorable dining experiences I’ve ever had. Not because of fancy gourmet dishes (though the food was solid and satisfying), but because of the absolutely outstanding customer service that turned a simple meal into something special.
Our server, Brianna M., was a total rockstar. She’s a college student working seasonally, and it was her birthday that day—yet she poured every ounce of her energy into making sure our table felt like the most important one in the house. She worked like she owned the place (or at least held controlling stock in the company!). From the moment she greeted us with her infectious warm smile and genuine humor, the attentiveness never let up. She took our order flawlessly, checked in constantly to make sure we had everything we needed and kept the conversation light, friendly, and fun. Her positive mood was contagious, and she let her special day; (birthday) be all about us enjoying ours.
When we ran into a small issue with one of our meals, Brianna handled it like a pro: immediate apology, no excuses, and she promptly brought over the manager without hesitation. Enter Daniel Custer, the manager, who was already setting a great tone from the start with his friendly greetings when we first arrived. He listened carefully to the concern, didn’t try to just “fix” the problem—he insisted on fully replacing the meal to our complete satisfaction. He assured us the kitchen would remake it fresh and exactly how we wanted.
What happened next blew me away: less than two minutes later, Daniel was back at our table with a piping-hot, freshly prepared replacement dish in hand. The kitchen staff had jumped on it proactively without even needing to be told twice. That level of teamwork and urgency is something I’ve literally never experienced before in a restaurant. Bravo!
Ruby Tuesday Sanford,NC, you’ve got something special here. Brianna and Daniel embody the kind of service that keeps people coming back. The food hit the spot, the salad bar was fresh, and the vibe was welcoming—but it was the people that made this visit unforgettable. If you’re in the Sanford area, do yourself a favor and stop in. You’ll leave smiling, just like we did. Highly recommend—especially if you’re lucky enough to get Brianna as your server!
Thank you, team—keep shining! ⭐⭐⭐⭐⭐”
“Ruby Tuesday in The Villages has the friendliest staff. Brittany and Amber (sisters) were working on our first visit to this Ruby’s. We ask for one of these girls when we go there (at least 3x a week).
Richard (manager) plus the other managers always treat us so well. Felicia (General manager) is so friendly also. My family will miss coming here when
we go home for the summer months. I hope they are still all working there when we come back in November❤️
Just fyi Joyce could be a little more friendly and not so stressed all the time. We don’t sit at the bar anymore when she is working. Love it when Brittany is working the bar. Always has a smile and gives us such great service.”
“Stopped at this location (Beckley WV) for lunch and their amazing salad bar (with their amazing croutons!!) while traveling. Not only did we have excellent food, we had terrific service from Lauren!! It was simply awesome & we'll likely stop there on future travels! Well done to the entire team!! 5 STARS all around!!”
“# 17 Beth S. In Milton,Florida was one of the friendliest and courteous waitresses I have been served by in a long time. She took great pride in her work and you can tell it by her constant smile and stopping by our table several times during our stay. If there were more than 5 Stars she would get them from me.”
“The restaurant has improved nicely over the past five months. I get good fresh food on Salbar bar waitresses are friendly and enjoy. Keep up the good work.”
“We went to the Ruby Tuesday in Jacksonville on Monument Road and were SO pleased! When we walked in the hostess was very welcoming and friendly. Our waitress, Mia, was wonderful and very friendly and attentive. We made sure to ask for the manager and met Mark. We told him how much we loved the grilled bourbon chicken and broccoli! He was very appreciative of our compliments and made sure to tell the cooks! We will definitely go back!”
“We are at the Ruby Tuesday in Bartow tonight. Cassidy was our server. She was fantastic and everything was delicious 😋 I would give it ten stars if I could! There were ten of us. Everyone left very happy”
“Another great meal. Adrienne, our server was outstanding in seeing that our dining experience was to our satisfaction. Always very pleasant with a smile even though she's working on New Year's Day. Shout out to Adrienne for taking care of RT patrons. Thx also to kitchen personnel.”
“Joleigh is an outstanding server!!!
...efficient, personable, attentive to detail.
Mary is an outstanding manager!!! (Could use a little help from upper management)
Neli is an outstanding hostess, always greeting us with a smile!!!
Chef Mama cooks our food to perfection.”
“The waitress ‘Liz’ was extremely nice, helpful and competent. The food and service were excellent.
Ruby Tuesdays
Cortez Blvd
Spring Hill/Brooksville, Fl”
“It was a terrific meal after a long day on the road‼️
Our waitress Dana Ward #1808 in Lake City Florida provided hands down the best customer service I have experienced‼️
We would recommend this restaurant #4680
to anyone.”
