“I bought product and haven't received it...keep getting the run around...wondering if the incompetence of this company starts at Top ...I want my boxing boots or my money back...”
“Still haven’t received any updates on order placed Thursday 4/14 - 3-5bd whipping selected. No tracker information has been provided. Emailed support yesterday, no response yet. Always have an issue with Ryderwear orders taking a long time for delivery or package missing - need to start using UPS or FEDEX and stop using USPS.”
“Have had a pair of the seamless tights for 1 month, worn them no more than 5 times and the material is coming apart! Loved them originally but a pair of cheap seamless tights lasted longer than these. Would not buy again or recommend.”
“Waited two weeks for a parcel that didn’t show up, one parcel - lost in transit. The other parcel - lost in transit. Don’t think it’s down to the company. Think it’s down to the god awful couriers they use. Offered to send out a third parcel but no way am I waiting any longer and will take my service and money elsewhere. Absurd!”
“Terrible service and support. Massive delays, 5 weeks later still not received. No discount or refund, only offer a coupon for ordering next time. Never ordering again with this bad service and will return the goods for full refund, if we ever receive them. Sad service and support all around.”
“Horrible Customer Service will be lodging a complaint to the ACCC. Being an online store with zero refunds illegal. Make sure you know your size or stay clear.”
“You don't allow for exchanges. My first pair of shoes were bought on sale. I had to reorder due to wrong size. I was going to resend the original pair but the shipping alone would have cost me $60! You need to better service your customers. Now I'm stuck with a pair of shoes I can't use.”
“Leggings/shorts are not true to size. I ordered my size according to the size chart and made sure my measurements were exact but was left disappointed with the items I received. The shorts were too big and 2 out of the 4 leggings I ordered were too small. I’m absolutely disappointed even more so because Ryderwear isn’t accepting returns on these items. I feel like it’s shady of them to not accept returns when problems such a items not being true to size arise. Never buying from them again. It’s not worth it. Instead, I recommend buying the Aurola leggings on Amazon which are dupes for the Alphalete leggings and they’re bomb.”
“Bought two different pairs of leggings. Both split one within a month the other within one gym session. Received a store credit for the first pair and didn’t even bother with the second pair as a store credit would be useless to me as I won’t be purchasing again”
“Was really excited to try ryderwear. One of the leggings I purchased were completely see through. I was shocked by how bad the quality clothes was. I won’t be shopping at Ryderwear again.”
“Wasn’t aware when I ordered I couldn’t switch out for a different size. Now I’m stuck with something I can’t wear. The sizing is way off. As excited as I was for these leggings I can’t even wear them. I’ll have to stick with Fabletics as their customer service is much better.”
“I was not made aware the company rebranded . Ryderwear always offered Afterpay and it was still on their website when I shopped. AAlso it was all in US$. When I checked out I couldn't log in, had to create a new account ,and couldn't access the Afterpay app. When I contacted them they said they no longer offer it !It should have been taken off the website! And because I'm in New Zealand shopping with $US is not an option. Sadly you've lost a customer.”
“Honestly? The order took forever to process (over a month) and the quality of clothes is SO bad...I guess you get what you pay for but this is cheaper quality than the price. Will never reorder...”
“I am giving this 1 star because of the false claim of shipping being 4-7 business days. It has been over a 7 business days and I still don’t have my package. Reached out to customer service last week and they told me I would get it end of week last week and I am still waiting. Besides the shipping issue everything else is good, this company needs to do better with shipping cause last time I ordered something from them which was back in 2017-2018 it took a month to get to me.”
