“The response by customer service has been delayed. Very similar to my order that was placed on 11/30. Which I still have NOT received. I’m being told that it is a postal delay, but have seen no movement.”
“A response to my order was finally relayed to after around a week or so, however considering the website mentioned it was 3-5 business days on sales items. Rival companies would of kept their customers in the loop for instance GymShark, and regardless of if it was a sales item it would of been sent out & received within the day even with standard shipping. Despite this lack of communication & 2 emails sent no compensation was given whereas had I ordered from Vanquish Fitness they would of added on an incentive to keep my custom. May I add this is my second order & I’m in 2 minds about ever giving my hard earned money to Ryderwear ever again. Work on your system & look after your customers better, you can’t run a business regardless if your customers are not happy.”
“Product is great quality, but I ordered with 2-3 business day express shipping and it wasn’t delivered for over 3 weeks and their customer service was terrible and could barely help me.”
“I’m ordered items that unfortunately did not fit and Ryderwear to return the unopened items and they refused to accept them. I am now stuck with over $100 worth of clothes I nay as well through out in the bin.”
“I ordered two items in XS size and they both fit more like a medium. The leopard print on the shorts were not as vibrant as on the picture, you could barely see the design.”
“It’s a bit rough that I’m a size au14 in most brands yet your biggest size of (what’s meant to be a stretchy material???) shorts won’t come up past my thighs. Lack of basic size inclusivity in 2023? Lol. Feel for people who are bigger than me. Never had this problem with any other active wear brands.”
“I ordered 4 items and wanted to change size as they were big because it was no return or exchange I understand but i need to chage the size not the style”
“Ok guys ! I was so excited to wear those shoes I got two pairs on line when I did my purchase the shipping was 5 to 7 business days ! I bought the shoes on November 15 !!! Today is December 19 I’m still waiting for them ! More than 30 days ! I totally ready to cancel because I do not like lies ! I am so disappointed never get things with this company because you never gonna get it ! So so bad !!!!”
“Can review a product i never received. been weeks of excuses. 1st. Not tracking, thrn lost packagre, Refunded $5 shipping fee. Cant get full refund because order is in transit. Never again will i order.”
“I am a size 12/14, bra size 40D. Your XL was way too small and you do not carry a larger size. Very disappointing that you do not stock sizes that could fit a fairly average size woman.”
