“Online purchase. Products bought were listed as available with delivery 3-5 days. However they were not available and after having to contact Safefence twice was told they hadn't even been made. It was almost a month before I received my £400 purchase.
Delivery charges were substantial enough despite not even being a 24 or 48 hour delivery and was not really good enough. When I need a product the same week, (which I don't think unreasonable,) I will be shopping elsewhere.”
“I would have appreciated being notified that my order was going to be delayed, however, when I chased up the order your team ensured I received the delivery by my deadline date.”
