“Ordered three road signs on 28th November using online form, to be delivered in 3-5 days. Was emailed by Jordan on 2nd December asking for more money for delivery, due to an error in the order, which I had not expected. Email went straight into my junk folder. I found the email and paid the additional amount on 13th December. I have tried to contact the company by phone over the last three weeks, but always goes straight to voicemail. I have sent three emails to Jordan and Mohammed, but no response received. Still no indication of when order will be delivered. Totally frustrating experience, feeling ignored, and worried that I am being ripped off.”
“Do not order with this company.
I placed an order on 16th July 2021 for speed bump kits, they never arrived (seemed to have gone missing) I called and they arranged for another set to be delivered. Once again these never arrived. I called the company again and they advised the original order had been returned and was issued to another customer, and the second delivery never left as they had none in stock.
At no point did the company contact me, I had to chase them all the time for information.
I went through another company and received the products without any issue. I asked for a refund on 9th August, and am still waiting on this. I have sent 3 emails since and called twice, but still no refund.
I will be contacting trading standards tomorrow.”
“Don’t use this company, placed order for next day delivery, it didn’t turn up till days later. So the workman I had arranged I had to cancel at short notice, who charged me for the privilege. I pleaded with safe fence for some kind of compensation for their error. But they could not care less. Not their problem, they use a courier company and it was their fault. Despite me even breaking down in tears down the phone , they would not compensate me . Ordering from their company cost me money and they could not care less. It cost me £100 for cancellation of the workman and safe fence are not prepared to even make a gesture towards it.. absolutely disgusting.”
“We ordered 8 galvanised crowd barriers . On delivery we noted as did the driver wet silver paint on the barriers ,he gave us wipes to remove this as we helped unload.
Whilst in situ the problem has become dire as our customers even brush against them they have silver marks on their clothing.
Having flagged the problem with photos to the company ,nothing!!
having bought the same from other companies in the past we have never encountered this problem before .The spars also are loose and rattle . Very poor product.”
“Ordered couplers on 10/10/19 and never received my order despite making full payment. Spoke to a number of their staff who promised to resend order and/ or refund .Here we are on 15/11/19 with still no receipt of goods or any reimbursement. Will now write to the MD of the company.”
“Damaged goods on arrival due poorly loaded van on couriers part and only part of order delivered. Spoke and sent e-mails to safe fence, no reply. Called and told i must speak to Richard but hes busy. Never returned my call. Sent e-mail. No response. Received second part of order, one sign missing. Called and told it will be sent out. Day before we need the missing sign received the wrong sign. Had to borrow one. Called to complain spoke to reception, told to e-mail Charlotte ( customer service ) i have been waiting for almost 2 months and nobody has been in touch and never received the missing sign.”
“Ordered crane forks that turned up sealed and damaged. Signed for on delivery and not opened until Monday… so sent the photos of the damage.
took a month of me contacting them to get some answer.
Terrible customer service and they don’t want to hear anything about it.
Would not recommend or purchase off this company again.”
“Absolutely terrible service from Safefence.
Dealt initially with Andy who was helpful, then security gates were lost and had to be re made.
Part of another item has broken within 3 months of use and no replacement or help provided!
Jordan Loydon has terrible customer service skills and would advise to avoid.”
“First and last purchasing experience with this company.
One star is for the product, which to be fair appears to be okay, that is provided the driver doesn't tell you he'll carefully slide the goods under the gate (when he knows they won't fit) but instead launches them over the gate, breaking the barbed wire on top and damaging the goods and then say you TOLD him to launch them over the gate - how many people buy expensive goods and then tell the courier/driver to launch them over an 8 foot gate? The reason no one was available to take the delivery is that the driver was supposed to call ahead an hour before delivery but failed to do this.
Then you get the pleasure of the office - firstly the person who took the order apparently doesn't work in sales but was available all the time on the phone until I tried to get to the bottom of what had gone on and then he was suddenly on leave/in a meeting etc. Then Phil who was doing a very half hearted job of trying to find out what had happened said that (because I had photos to back up what I was saying) he would speak to the original guy when he got back from leave tomorrow and get back to me. He didn't so the next day I called him - they always want to know who is calling and from what company, most likely to give a warning to the person you want to speak to so they can say that they're busy on a call or in a meeting and will call you back, which they don't do. So basically, while they're taking your money, they're great, but if anything goes wrong - you won't hear back from them.
While trying to sort out the issue with the delivery I asked why nearly a week later I'd not received my invoice. Apparently the system was having an issue with my invoice (only my invoice was clarified) to which I asked for it to be emailed over so I could get my accounts done. I was told that it takes 48 hours to produce an invoice and I should hopefully have it in two days time which is when I needed it by. When I said I wasn't happy I was told 'I don't appreciate the tone of your voice' - I don't shout at people, there is absolutely no point, especially when dealing with a company like this - what he didn't appreciate was the fact I wasn't taking what he said and explained that I needed it to complete my accounts.
I'm not sure who verifies these reviews - I'm assuming it's Safe Fence themselves because if you look down the list, if you put a low score you are a Verified Reviewer, but if you give them five stars, then you are a Verified Buyer - so apparently I didn't buy anything, I only put out a review - invoice available as proof if anyone needs to see it.”
“So after my last review, they got in touch with me and suddenly really REALLY wanted to help me.
So they sent the barriers i ordered. However, they came covered in grease, AND I MEAN COVERED. They are totally unusable until they have been cleaned which will take hours.
I obviously wrote back to Leah, and she said she's passed it to customer services and they would get in touch. They didnt, surprise surprise.
so Leah gave me the feedback from the customer service rep and told me to clean them. Fin.
this company is an absolute joke, only wanted to help after i left bad reviews, and still don't care. IT WAS A REAL MISTAKE PURCHASING FROM THEM.”
“DO NOT USE THIS COMPANY.
terrible customer service, rang 4 times and promised call-back each time, emails all ignored. Our order was placed on the 22nd April and still waiting! I'm a little surprised the reviews range from 1 to 5 star?”
“I wanted to order a piling shackle but when I was told the carriage charge would be £69.99. I was flabbergasted I could have had it transported from them to Manchester by taxi cheaper”
“I seriously cannot fault the team and especially Ben. By far the quickest reply on any enquiries and 100% competitive with their quotes. I cannot recommend them enough and I look forward to working with them in the foreseeable future. Keep up the good work team :)”
“Really good communication, good range of products and Jordan Loydon was really helpful and his knowledge help a lot on deciding what type of product to get for my projects.”
“Safe Fence exceeded my expectations. The team were brilliantly helpful and active in helping me find suitable products for my project. All items arrived promptly with their 24 hour delivery service. Will definitely be using Safe Fence again.”
“Ordered my barriers on Monday, and they arrived on the next day with the 24 hour delivery service - the guys on site were happy with that as they could continue work that afternoon. Will use again - great for emergency barriers”
