Saga have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their refunds.
“
Easy transition great price and help is at hand along the way if needed great purchase for me
”
- Russell Clarke
“
The price they quoted was extortionate they wanted nearly £700.00 for my car insurance, I have been driving over 25yrs no points etc.
”
- Julie Grove
“
My second year with Saga car insurance, would definitely recommend Saga. Spoke to Poppy and told her my circumstances that i had become a widow, and she helped me with the cheapest price, very happy . Then today a lovely bouquet of flowers and a lovely message from Poppy and the Saga team. Thank you 😊
”
- Shazbuc
“
Saga holidays customer service department is abysmal. I have been waiting since 7th December for a refund and as at 31st December I have not received it despite many many phone calls
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- Anonymous
“
Booked a cruise. Saga cancelled us at very short notce (7 days from sailing). Still unable to get a refund. 30 min hold whenever you phone. An ongoing disaster
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- Susan Payne
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We were then told it would take 3 months for a refund.
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- Constant Cruiser
“
Was shopping around Found I could get a cheaper policy but when you added the extras required to get to the Saga plus level I found to renew with Saga made sence The call centre staff has been excellent for customer service The 3 year renewal promise is a no brainer considering that increasing prices are on growing I would highly recommend them.
”
- John Fro Airdrie
“
Spoke to one of your representatives today to renew our car insurance & recieved the kind of customer service that you don't often get these days. Gareth Stoodley gave us all the infomation & advice we needed in a clear, polite & procise way, & we would like to thank him very much for all his help. V. A. Powell.
”
- Anonymous
“
Straightforward competitive value for money and efficient service with no hidden surprises
”
- Bettina Bacall-Ishack