“Never order for delivery st your home. The driver will steal your package and they will not refund. Customer service is not US based and nobody cares to make it right.”
“This place is trash. The customer service experience is the worst ever. Most of your packages won't be received. And oh yea, they will keep your money. Not sure how they have stayed in business. Check reviews on any site, and you'll see terrible ratings. I placed four orders with them, online, in the last 30 days, I only received one of my packages. They denied my refund, and when I asked why, they said it wasn't their problem This place is a JOKE, STAY AWAY!!!!!!!”
“I’m from Canada. I placed an order on SaksOff5th.com. After one month without receiving my order I wanted to check the status. First of all, for some reason there are 2 websites: SaksOff5th.com & Borderfree.com. I was taken to either one randomly for no reason. I signed in to both websites and went to the My Order page. I specified ‘Orders placed in the last 6 months’ and both sites told me ‘You have no recent orders, please try selecting a different date range’
After 1 hour (1 hour! 60 minutes! With all other online purchase sites I use for over 15 years it always takes only 1 minute) I had to call customer service to ask why my order was not showing up. She had no ideas why, just kept telling me to do this and do that but nothing worked. After wasted another 15 minutes of my time she just HUNG UP ON ME! Don’t buy from SaksOff5th. They are terrible.”
“I’m from Canada. I placed an order on SaksOff5th.com. After one month without receiving my order I wanted to check the status. First of all, for some reason there are 2 websites: SaksOff5th.com & Borderfree.com. I was taken to either one randomly for no reason. I signed in to both websites and went to the My Order page. I specified ‘Orders placed in the last 6 months’ and both sites told me I had no orders.
After 1 hour (1 hour! 60 minutes! With all other online purchase sites I use for over 15 years it always takes only 1 minute) I had to call customer service to ask why my order was not showing up. She had no ideas why, just kept telling me to do this and do that but nothing worked. After wasted another 15 minutes of my time she just HUNG UP ON ME! Don’t buy from SaksOff5th. They are terrible.”
“Saks Off Fifth offers Shoprunner service so orders arrive in 2 days. Love this feature. Saks also has good sales and I like that they carry only name brand designer goods.”
