“This company is the absolute worst. I had just bought a car and financed through them. When my first payment came out, they withdrew it three times. I called to get the money back and they told me it only shows payment was received so I sent my bank statement per their request. It’s now been 2 weeks since they’ve done so and I still haven’t received a refund. I’m beginning to think I won’t see that money again. When I call for an update, they hang up on me. If you’ve got a choice, do not use this bank. They’ll steal whatever they can from you.”
“Terrible customer service and have stopped me making regular payments to my partner of 22yrs account which covers out household bills and has done for yrs for no valid reason other than and in his very own words 'because we can' ........ I have been with this bank for over 40 yrs and I am appalled”
“I’m on holiday in Spain and I need €300
With the exchange rate @ €115 to the £1
These scummy thieves charged me £284
Instead of £254
I called them and they wasn’t interested at all
I’ve closed my account
Be very careful”
“The worst company do deal with when it comes to customer service. I have talked to a dozen people in this organization to find out about getting a payoff amount from the date of my accident, some say they can't do it at all, some say they will send me a link to obtain it, which they send but doesn't work, some say they will have it sent over by end of day. Three weeks later, still do not have it. Insurance company totaled out the van, sent a check to Santander, they said they never received it, called my insurance company and told them they had to go through a portal, then denied that they told the insurance company to do it that way. Insurance company figured out how to submit it via the portal, did so, and payment still has not posted. I called and Santander said it would be 5-7 days to post. I called again on day 5, they said it should be posted by COB that day. I called again the next day because it still had not posted and was told that it would be another 5-7 days. No worries to them as they keep collecting the daily interest that is accrued every day that this is not paid off. Two months and still trying to get this resolved. Needless to say I will NEVER use them again. I would give them ZERO stars if it was possible.”
“I’ve been with this bank for more years than I can remember. Recently I tried to pay off a family debt and it was flagged up as fraud. I cancelled the payment and was told Santander will look into the fraudulent account I was trying to send money to. They froze all my accounts, including online access. 6 days later I’m still waiting for access to my account!! MINE!! Not theirs!! The staff keep repeating the same thing… theirs nowhere to go as they’ve closed the kiosks… it’s infuriating as I have to phone them to do transfers etc. they force everyone to do online banking and ask us to be kind to their staff.. but they treat their clients like dirt! I’ve told them I’m changing banks but they really don’t care! The worse customer service ever!!”
“They will surely take everything from you if you opted to engage with them. I appealed to their support service many times, but nothing was ever done. Recommended to me by a friend, "S I M O N C H . C O M" quickly and effectively fixed my problem!”
“Been trying to get my interest payment over the phone for2023 -2024 for weeks ..they told me to ring today only to be told they can't tell me ..they can post to me 7-10 working days ..so have to wait even longer ..”
“I visited my local Santander branch which is ormskirk and I was horrified to see a women who is a cocaine addict working there. I will be closing my account as I don’t want an addict to see my financial personal information. Her names Chloe by the way and she’s in her 20s.”
“I have tried to call customer service for two after being in the phone que for 10 minutes waiting for a live person they take my account information and mysteriously I AM Disconnected!!! Absolutely the worst customer service call center !!! CEO needs to start firing managers that are not reporting calls being hung up on!!!”
“This new app is absolutely useless. I thought it was my phone that was the problem but having read other reviews it's obviously the app. Why they had to update to this rubbish is beyond me. Bring back the old app.”
“I uninstalled the new app as it kept freezing on the initial page for minutes on end. Installed the app again. Now I need to reload my ID and face picture when it should be on record under my log in details when I first installed the app. Trying to take an acceptable picture of my ID seems impossible, as it's blurred or not in frame or not possible to read.
A waste of time and effort. I'll do online banking from now on, until they ruin that.”
“Since new app became operational I have had considerable problems with accessing and completing transactions on my android tablet.Slow log on,repeated log requirements,transactions incomplete, no confidence,NEVER had any issues with old app,getting to stage of closing account and going elsewhere.”
“After banking with Santander for years I'm really considering moving banks. This new app is shocking, it's so slow, keeps cutting off. Get your act together santander”
“I think the new app is awful. Takes forever to get in, kicks you out halfway through logging on. Very very slow. I have been trying to get on for the last 2 hours. Considering changing my account and I have been with them for years.”
“Company does not work with you. Made my payment a few days late during a holiday weekend. Wouldn’t have been late if wasn’t for the holiday. They didn’t care still charged the late fee. THEY SUCK!!!!”
“We have had accounts with AbbeyNatioal / Santander for over 40years . We currently live in South Africa and have told the bank we do not have a reliable postal service. We have now discovered to our horror they are in the process of closing all accounts because they sent letters in February which we've received on 31st May . We have now been told the accounts are being closed because we did not respond. We are totally stranded now without funds to pay our bills and everyday living expenses. We have appealed to them to help to no avail. We have a substantial amount of money with them and are very concerned that they say they are going to send a cheque despite telling them time again We do not have a postal system which is the cause of this awful situation in the first place . Amy help would be appreciated.”
“After 47 minutes waiting on the phone the girl who took the call asked my name not acc no. Then said just a minute and hung up. Absolutely disgusting customer service. It's shocking but reading your reviews not surprising.”
