“Have recently joined Santander. Already thinking I have made a mistake. Online chat Kerry stated the bleeding obvious twice regarding my enquiry about a cheque I sent to them 5 days ago that still hasn't been processed. No offer to check if its being processed, just 'you'll know when it's been processed, it'll show in your account' really I hadn't thought of that!!”
“What on earth have they done with this new app. I can’t understand what money I have got incoming and what money has gone out. Why couldn’t.t they leave it alone. I will definitely be changing banks.”
“Called on 6/28/24 to get copy of cancelled check from January 2023. Was told it would be emailed within 3 business days. Called 7/3/24 to check on status of my request but now being told it's "under review" for a "resolution". Was not allowed to speak to supervisor and was told I'd have to wait an add'l 5-7 business days before the "back ofc" could reach a "resolution". This is the ABSOLUTE WORST Bank to deal with especially if you live in a State where they have no branch offices. This is not an isolated problem. It is systematic of the way they do business. After almost 10 years of trying to deal with them I AM DONE !!!!!!! The telephone representatives were kind & apologetic but useless.”
“The new mobile banking app is horrendous. It is so complicated and convoluted. I can’t work out what payments/transfers are and who they are from. It takes forever to log on, sometimes I have to turn my phone off and on to do so. If I could give it no stars i would. If i could go back to the old app I would - i cannot put into words how terrible it is.”
“Everything 3 occasions waited over 11 min didnt get through then when i did get through asked to wiit 2 weeks for anappointment
better to change account !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“My husband and myself attended the Rhyl branch on Saturday 29/6/24. Vanessa went above and beyond and helped us with our Edge account. I Would also like to say every time we go to this branch all the staff are very polite & helpful.”
“I had 3 direct debits declined when there were sufficient funds in my account. Tried the chat function which was less than useless. Called and waited around 40 minutes before speaking to someone who told me I needed to go into the bank - there are none locally as my card had been blocked. I hadn't blocked it. It is my business account and services will be stopped or I will have to pay from personal account which will mess up my accounts. I have been waiting for another 30 minutes whilst they try and sort it out and have now been cut off. Have been with them for ages but this is truly the WORST customer service and as a freelancer a lot of time and hassle which equals £££”
“Upon opening an Edge account, Santander locked my existing linked account, as well as the new one. I went in to the branch in person and spent over an hour getting it unblocked.
A few weeks later I moved some money into and out of the account and they locked my account.
After a long episode on the phone they removed the lock.
A week later my card is declined for online payments. After waiting on the phone they tell me I have to go into the branch because the card is blocked. They can't tell me the reason just that I have to go into the branch.
I've never had issues like this with any other bank. So what is this? I'm genuinely shocked at how bad this experience has been.”
“Withdrew 10,000 pesos (app. $850 CDN) from an ATM in Mexico. The ATM didn’t dispense a single peso but charged my account $850. Still waiting for the refund.”
“I took out an investment hub account 3+ years ago (2021) depositing between 50k and up to 100k. After fees of £2000 I made a return of £340. Never achieved a return in any year of even 1%. Their investment dept have no more knowledge than my dog. Never again will I trust Santander with my money”
“Updated app either shuts down, doesn't start at all or is so slow it's not worth using. There was nothing wrong with the previous version. Considering changing bank because of this.”
“Santander are just awful. The e-document facility is no longer available for my interest tax statement and I ended up pretending to want a mortgage to get to speak someone (CHAT didn't function). They then directed me to transactional statements telling me they were the tax statements - they were not. I've been with Santander for a very long time but now have had enough and will switch to someone else. Frankly, anyone else! Not the fault of the people on the phone - I feel sorry for them.”
