“A month later I tried again to make an overpayment on my mortgage.
Since the app was 'upgraded' it can't be done, the app won't let me type letters in, only numbers. So I can't enter my post code & complete the transaction. Why are Santander not fixing this? I walked into town to visit the branch - and it was closed for refurbishment. Why not forget the redecorating and hire some competent IT staff instead ?!!”
“Zero compassion for mortgage holders
My mother is the sole carer for my elderly grandmother who has significant care needs. She has been struggling with repayments. Santander offered my mother no assistance such as a repayment holiday. Whilst she was abroad tending to another family emergency, they repossessed the house, she had no notice of the court proceedings. She paid what was outstanding and now they are asking for all of the monies owed. A horrible bank with no compassion, beware if you are ever on your face they will not help you.”
“I deposited some money today using the atm . the money took my money . then came up with a message saying hardware problem and kept the money i called. the assistant over . she took my name and customer number and phone number and said the money should be in my account later . it been 12 hours so far still nothing. .”
“I recently paid off my car and was waiting for them to issue me the title. However, I noticed the delay for about 6 months and had to call them to find out where it was. I recently was told that they sent to the wrong address and was denied. They have to issue me another title send which will take about 7-10 business to get it. This is by far the worst banking system ever.”
“Unfortunately a big fraud, after more than 18 months I still haven't received any compensation from the bank. I had my account blocked and yet this bank allowed €1000 to be debited from an internet company. To date, I have not received another apology or compensation. Never again!”
“Everytime I try to set up new payee on my company business online banking gets blocked
How on earth can we grow and have more staff
Now I have to come back from holiday.
Santander is the worst bank in the world. You simply cannot pay new staff and enjoy your yearly holiday”
“What a bad experience. I have shares in the bank with accrued dividends due to a change of address.
I have given written instructions as to what they should do. Apart from acknowledging my request, they have done nothing.
My inquiries are met with feeble apologies or promises to chase things up.
I want my money but it's like pulling teeth.
Are these people crooks or just disorganised?”
“I rated Santander Spain 1 Star as there is not a 0 Star option. Be very careful with this bank as they will not explain the conditions of their mortgages to you so the first year seems just fine and after one year they will hike up your payment by 28%. I have never been so exploited in my life and they specifically do this to customers that don't speak Spanish. I highly recommend NEVER working with this bank in Spain as they are complete criminals. I have had to go find a new mortgage and pay so many fees to change immediately. I am in shock this is an international bank and cannot believe they would do this to any of their clients.”
“Garbage bin worth more than these guys. I hope you get The karma sooner than later. 30 day late for $80 dollar carried over to next month, missing up my credit. I paid you 14000 in interest punks. You all go to hell!”
“I've been with this bank for over 20 years without too many hassles, until recently that is. In the past 6 months I had 2 alarming issues that happened, now in which there is no looking back.
In attempting to open a savings account a few months ago, I transferred $1200 from checking into savings. The next day that money disappeared. It wasn't in checking or savings. I called the bank and got a "Well, I've never seen that before! I'll have to transfer you to our customer service line." I was first told that I spent the money and that's why it wasn't there. When I profusely argued that that was NOT the case and proved it through the transfer history, he put me on hold. Upon return he told me, that for some reason, the transfer was being treated as an outside transfer and the money is currently in a cloud somewhere but should return in 5-7 business days.
I'm in customer service myself and I know things happen, right? So long as the money comes back, all will be well. It did come back after 6 day. All is forgiven but not forgotten.
Then just recently a new debit card was issued because mine was about to expire next month. Problem is, they turned off my debit card without warning before I even received the new one. So, once again, I'm calling customer service to find out why, why, why did they shut down my card when I have yet to get the new one?? First guy told me that it was completely normal and standard practice to do this. When I called back, next guy told me that I activated my new cc which is why they turned off my old one. How in the world can I activate a new card without having it in front of me? Don't I need the 3 digit code on the back and the new expiration to do that? Once again, I'm being told it's my fault when I know that it wasn't. Every time I called, I got someone different with a different answer,. So right now, the only way I can get money out is if I physically go to the bank or use another credit card, which I'll have to pay interest on.
Frustrating as anything I've ever experienced. Time to change institutions!!”
“Online banking - tried to pay transfer funds to HRM nor national insurance contributions. The electronic transfer did not go through and I have been locked out of my bank account. Nee log on details were sent to me a week later and this did not work. Over an hour to customer service and digital team to be told they would send me fresh log in criteria through the mail… Already over a week has passed. Very unsatisfactory and the music played while waiting is ‘ these are thenbest days of your life’ (seriously) - seems quite sadistic.”
“Never had a problem with Santander. I made my payments on time for 11 months and then paid it off. They promptly released the Electronic Lien on the title in 1 week. I had no issues dealing with them. If fact some were quite nice.”
