“Stay away from Santander! I applied for mortgage that was approved in principle. Half way trough house purchase they decided to land less. Eventually one week before exchange they withdrew offer. Very unprofessional and unreliable and slow. They will make your mortgage application nightmare! Stay away!”
“Absolutely incompetent.
Still waiting on uncontactable back office to get off their backsides and process a payment.
Worst bank I have ever dealt with”
“Shocking service with these guys. Avoid at all costs. Trying to pay off my bill as I didn’t know my online details so I had to go in store to show photo I’d to unlock it. That I don’t have or wage slips so they wouldn’t let me pay my bill off JOKERS”
“Worst customer service ever, after 4 hours on hold the call was terminated. So rude and what a waste my precious time trying to sort basic finances. I am changing banks immediately.”
“Tried phoning three times to report missing credit card. Holding on indefinitely, listening to the same mind dumbing messages. First two occasions got fed up of holding and hung up. Third time held for 20 minutes and then got cut off.
Tried mobile app. When I tried to report missing card - several attempts - kept getting error messages. Impossible to talk to anyone. Going to High Street branch this afternoon but not overly confident of any success. Meantime money xan fraudulently be deducted from account. Wish there was an option for minus 5 stars.”
“If I could give santander bank a -5 star then i would.
this bank will block your account and hold your money without telling you. and for weeks it will do this.
if you have money with this bank i suggest you remove it and bank with another (not Barclays). banks have this dacronion law under Proceeding of crime that allows them to do so. (money laundering), and they will just block you access leaving you to fend for yourself.
no other bank behaves like these idiots.
after my experience, and their unorthodox behaviour the more i now even more support de -centralised curency . for far to long these banks have made billions from our money. yet are able to dictate to you and hold your money under some poxy law.
trust me stay away if you can. bank de-centralised.”
“Worst customer service . Avoid this bank for your mental wellbeing. Over an hour listening to same song repeatedly on hold! I'm leaving this bank after the day I had. Take your money to a place that value you enough to answer the phone!”
“Avoid -Avoid-Blocked my account for no reason, no explanation or notice was given. Customer service is awful-keep repeating the same old message whilst taking your money hostage for unknown days. Do not bank with them and AVOID!”
“I spoke to an agent last week regarding a direct debit and could not fault the service I was given.
He was very polite and and sorted out the problem that I had with patience and professionality.
Sheila Dutch”
“Was kept on phone waiting for 52 minutes, when I finally spoke to someone got cut off after 10 minutes. Phoned back still waiting at 36 minutes to get connected.”
“Business deal they blocked my account had to fly 6000
Miles to show these muppets passport and driving. Have a lawyers contract to support my transactions. I go back they done the same thing twice despite having already done the same checks twice then release and clear one and held the other payment for 4+ days Both payments were from the same person within seconds of each after 2 days clear 1 hold the other.
Totally useless pathetic customer service braindead.The worst bank ever if -5minus was available that's what they would get.”
“My Santander creditcard was block 8-days ago. I went to the branch to show my passport and proof of income the next day. I was told the card will be unblocked within 48-hours. I have been calling their customer services twice a day for over a week. It takes 30-60 minutes wait time plus 30 minutes if the call is transferred to another department. The calls were also disconnected many times. Every time I call, the customer services said sit back and keep an eye on your mobile and wait for a call back for their security team. Santander creditcard department is one of the worst to help customers. I have applied for another creditcard today. Please don't waste time with Santander.”
