Saxton 4x4 Reviews

Name: Saxton 4x4
Address: WestwayChelmsfordCM1 3BH, Chelmsford
Rating: 4.56

4.6 Rating 597 Reviews

89 %

of reviewers recommend Saxton 4x4

Company Reviews

Questions

Metrics

4.6

Based on 597 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245351234

Email:

m.poole@saxton4x4.co.uk

Location:

WestwayChelmsfordCM1 3BH
Chelmsford
CM1 3BH

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Saxton 4x4 1 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst buying experience ever when purchasing a car. I purchased a Range Rover Vogue SE at a very expensive price, unfortunately the service received was not reflective of the price. Firstly I received a very low trade in price that I was not happy at but proceeded anyway, at this point I should have withdrawn. The sales procedure was difficult as I was told they were short staffed and negotiating resulted in a WhatsApp conversation?? This is new to me. The prices and services offered were very much at a take it or leave it level, never dealt with such an inflexible company. As this was a distance sale I relied upon Saxton’s honesty in terms of car condition. I was promised the car was immaculate with a full years MOT. Unfortunately the car was far from immaculate and had been rush prepped at the last minute. I will list the issues found with the car after I got home and started inspecting the vehicle closer. Extremely poor paint work to hide cosmetic issues, they have sprayed all round the car with non metallic black paint, looking close is horrific and also has runs. Front drivers tyre had a large bulge in the side wall, this needed replaced immediately, they also allowed me to leave with an unsafe car to travel home on a motorway over 400 miles. The spare tire is flat with a rusty nail through it. The general cleanliness inside was an absolute joke, there was chocolate stains all over the back seats and centre console from the last owners, there was. Also food debris in pillars which had gone mouldy, the side door panels were stained, the sunroof cover is stained. The battery is needing replaced. I also need new suspension bushes. I am sure there was more issues. So you may be wondering why I accepted the car in this state, after a 400 mile drive to pick the car up I was very tired, the car also at a normal overview looked ok, until you start inspecting detail. The hand over was also an absolute joke, after driving all that way I was left in the showroom for over 40 mins. After this wait I was taken into the offices and made to sign all the paperwork again for some strange reason. I was also charged a retainer for not having a v5c, I was not happy about this, anyhow they charged an additional £500, the annoying this about this is they never had my V5C, how disgusting, could I charge them a retainer @?. I at this point was also assured all additional work had been carried out, e,g ceramic coat and under seal protection. The ceramic seal was potentially carried out, hard to say but the under seal was not. After under sealing several cars you know when it’s been done, I complained about this several times to no avail. After the paper work was signed I was given the keys and that was it !! After wandering about I finally found my car, no sales man to show me where it was or a walk round, nothing !! Never had a hand over like it. The bottom line is….. yes you can get a car from Saxton a few thousand cheaper but there is a reason it’s cheaper, they cut every corner in vehicle prep, charge you for services not carried out and also give you a poor trade in price for your car. I strongly suggest if you want piece of mind to go to a proper dealership where the appropriate checks are taken place and you will receive the proper customer care that’s needed when making a large purchase like this. I am also sure I will get some smart comment by saxton below making out I should phone them to resolve my issues, well I can assure you I tried this and they simply do no care, they have my money and that’s all that matters to them !! Absolutely disgusted from start to finish. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“The issue with Saxtons is after sales. The have a lot of cars pass through and I’m sure many people experience this. I have had the opposite and the aftersales from Saxtons is terrible. Please be warned!”

Helpful Report

Posted 3 years ago

“Having been told we are expected to spend £40,000 on a SUV without the benefit of a test drive, as they are too busy. These guys obviously don't need the business so we'll be going elsewhere”

Helpful Report

Posted 3 years ago

“Terrible company. I didn’t want to believe the numerous has reviews. After paying a deposit, a day later I had the sales guy telling the price had just increased by 3k and I had to pay this if I now wanted the car. Even tho I had evidence that they had increased the price after I paid the deposit they pleaded ignorance and blamed their marketing team. Stay away from these guys.”

Helpful Report

Posted 3 years ago

“After speaking with staff, I'm very happy with thier response following my review below. A follow up appointment has been made and I will review after his appointment this weekend. Thankyou Saxon 4x4”

Helpful Report

Posted 3 years ago

“The most shocking customer personal service ever. Avoid at all costs. Staff would rather eat crisps than discuss the purchase of a 30k car.”

Helpful Report

Posted 3 years ago

“I think the review below sums them up perfectly.....only they forgot to add the word LYING to their 2 word review.....STEER WELL CLEAR !!!!”

Helpful Report

Posted 5 years ago

“To those who are looking to purchase a new vehicle do not hesitate to contact these guys, we called the dealership to find out if a vehicle was still available unfortunately it was sold however the gentleman I spoke to called Mo Khan went above and beyond to help us to find the ideal vehicle. He became more of a friend than a guy who just wanted to sell a vehicle, Mo then spoke to my wife to explain the benefits of one he has found us went through service history + spec. At no point he put pressure on us and got a sales exec to send a personal video to us, we watched it and fell in love with the car. Maff quoted the finance figures which was above our budget however Mo stepped in and helped us out to get the deal done. Mo and Maff you boys keep up the great job I’m sure your boss will appreciate the hard work! P.S - We called up 3 dealerships and they all seemed like cause of COVID they cannot sell a car to us but Saxton listened to us, sent videos and got the vehicle delivered to our door step. Once again I will be returning once my finance agreement is completed for a new vehicle!”

Helpful Report

Posted 5 years ago

Many thanks for your review. Glad the team were able to help you out during these difficult times...

Posted 5 years ago

“Reference Saxtons wanting to discuss the issues raised in my earlier F pace review below. I still have your earlier emails stating you believed it was a satisfactory paint job on what's only a used car. I also have the £250 take it or leave it offer. Seems like Saxton have said all they wanted to say but wanted it to look like they're bothered with their standard reply to my 100% accurate review below !!”

Helpful Report

Posted 5 years ago

“Bought Land Rover Discovery Sport. I had the most wonderful experience being honestly sold by Antonio. He made the process so enjoyable and such a wonderful day realising my dream. Thanks Toni”

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Posted 5 years ago

Glad to hear you had a great experience at Saxton 4x4. Hope to see you here again next time.

Posted 5 years ago

“Bought a Velar from Saxtons. My salesman was called Antonio. I highly recommend”

Helpful Report

Posted 5 years ago

John, thank you for your review and recommendation. It is appreciated

Posted 5 years ago

“I had the misfortune to buy a Jaguar F Pace from this outfit, hopefully this review will help others from making the same mistake. When you enter their impressive showroom the salesmen couldn't be more attentive, nothing is too much trouble for them. However once Saxton have your money they couldn't care less about your so called experience. Your phone calls are never returned and emails aren't much better. When someone from Saxton does bother to contact you they first try to fob you off, then tell blatant lies !!. Don't be fooled by their fancy advertising and impressive looking showroom, Saxton 4x4 are NOT a prestige car dealer. They are no better than any other dodgy second hand car dealer, the only difference is they sell much more expensive cars !! If you're thinking of buying a prestige car my advice is DON'T even think about visiting Saxton, go to a main dealer and save yourself a lot of hassle and disappointment because at least main dealers stand by the cars they sell you. I've spent £2,000 so far putting right the atrocious paintwork on the car they sold me.”

Helpful Report

Posted 5 years ago

We would like to discuss the issues raise within your review in greater detail as this does not reflect our usual service level offered to our customers.

Posted 5 years ago

“Couldn't fault the service at all, car came serviced and with a fresh mot. Max showed me the car and answered all my questions. Stacey bend over backwards to make the figures work. Can't recommend them both enough. See you both in 3 years.”

Helpful Report

Posted 5 years ago

Many thanks for the recommendation and your 5 star review. Much appreciated.

Posted 5 years ago

“love the new Jaguar Space thanks guys excellent car and help will be back again next year for Sure SAXTON4X4 ALL THE WAY”

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Posted 5 years ago

“Max and Stacey were amazing from start to finish, couldn't fault a single part of the service.”

Helpful Report

Posted 5 years ago

“Just Purchased a Range rover sport From Saxton 4x4 Dealt with Chris top Sales Guy Love the Jeep Thanks from the Sky Tv Cards Team”

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Posted 5 years ago

“thanks for your Excellent service Love the car will be back again”

Helpful Report

Posted 5 years ago

“saxton Have a reputable team and we have used them 4 times now love the New 4x4 Thanks Chris and team for all your Help”

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Posted 5 years ago

“Excellent service and team love the car”

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Posted 5 years ago

“Excellent service and team”

Helpful Report

Posted 5 years ago

Saxton 4x4 is rated 4.6 based on 597 reviews