Saxton 4x4 Reviews

Name: Saxton 4x4
Address: WestwayChelmsfordCM1 3BH, Chelmsford
Rating: 4.51

4.5 Rating 606 Reviews

88 %

of reviewers recommend Saxton 4x4

Company Reviews

Questions

Metrics

4.5

Based on 606 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245351234

Email:

m.poole@saxton4x4.co.uk

Location:

WestwayChelmsfordCM1 3BH
Chelmsford
CM1 3BH

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Saxton 4x4 1 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went into Saxtons to buy a car this weekend and Imran did an excellent job and provided great customer service. We drove away very pleased.”

Helpful Report

Posted 4 years ago

“My friend and I went to buy a car, the first day we went to view it they told us it wasn’t ready, we wasted 1hour 20 mins. A Few days later we went back again and this time we were told to wait 30 minutes as the car was not ready yet, we waited more than 1 hour yet the car was still not ready. When we finally got to see the car it was in an awful state, it was very dirty inside & on the outside. The salesman Congrad had informed us that the car has apple car play. Just before all the paperwork, We thought of trying the apple car play however the Apple car play was not working. He then said he doesn’t know why it wasn’t working and that he assumed his car has it so this car should have it aswell. We then said we won’t be going through with the purchase of the car but thank you for the help. He then became very aggressive, and had said ‘you wasted my bloody time, you won’t be getting your £100 deposit back’ we stayed silent and had asked to speak with his manager. He then said he is the manager(lied).We finally got to speak to the actual manager named “Mergim”. He told us we won’t be getting our deposit back. As we were walking away Congrad had came outside, to have a physical fight. He had pushed my friend a couple times and then moments later the whole team including the manager Mergim had came outside and we were physically attacked by all the staff members. The Police were called, filed a report. We’ll be speaking to a solicitor on Monday.”

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Posted 4 years ago

“ABSOLUTE VILLAINS, SOLD ME A CAR THAT HAD BEEN DAMAGED AND BADLY REPAIRED, WOULD POKE MY EYES OUT WITH A SPOON BEFORE I USED THEM AGAN!!”

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Posted 4 years ago

“Bought my first second hand Mercedes GLE and i have to admit Imran Husain gave absolute best customer service and was very professional. Amazing dealership, i would recommend!”

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Posted 4 years ago

“My cusion had a Range Rover from them last 2 months ago .they sold us faulty car and they are slighting that out even . Also they had a very bad customer service . I ring them so many times but they never get back us . Don’t buy any car from this dealership. Totally rubbish .”

Helpful Report

Posted 4 years ago

“Bought a V class Mercedes , worst dealer I’ve ever bought from , missing bits never did send on . I’d never recommend or use again . To be fair they did offer full refund but didn’t take them up on it .”

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Posted 4 years ago

“Very happy”

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Posted 4 years ago

“SAXTON are amazing”

Helpful Report

Posted 4 years ago

“Worst buying experience ever when purchasing a car. I purchased a Range Rover Vogue SE at a very expensive price, unfortunately the service received was not reflective of the price. Firstly I received a very low trade in price that I was not happy at but proceeded anyway, at this point I should have withdrawn. The sales procedure was difficult as I was told they were short staffed and negotiating resulted in a WhatsApp conversation?? This is new to me. The prices and services offered were very much at a take it or leave it level, never dealt with such an inflexible company. As this was a distance sale I relied upon Saxton’s honesty in terms of car condition. I was promised the car was immaculate with a full years MOT. Unfortunately the car was far from immaculate and had been rush prepped at the last minute. I will list the issues found with the car after I got home and started inspecting the vehicle closer. Extremely poor paint work to hide cosmetic issues, they have sprayed all round the car with non metallic black paint, looking close is horrific and also has runs. Front drivers tyre had a large bulge in the side wall, this needed replaced immediately, they also allowed me to leave with an unsafe car to travel home on a motorway over 400 miles. The spare tire is flat with a rusty nail through it. The general cleanliness inside was an absolute joke, there was chocolate stains all over the back seats and centre console from the last owners, there was. Also food debris in pillars which had gone mouldy, the side door panels were stained, the sunroof cover is stained. The battery is needing replaced. I also need new suspension bushes. I am sure there was more issues. So you may be wondering why I accepted the car in this state, after a 400 mile drive to pick the car up I was very tired, the car also at a normal overview looked ok, until you start inspecting detail. The hand over was also an absolute joke, after driving all that way I was left in the showroom for over 40 mins. After this wait I was taken into the offices and made to sign all the paperwork again for some strange reason. I was also charged a retainer for not having a v5c, I was not happy about this, anyhow they charged an additional £500, the annoying this about this is they never had my V5C, how disgusting, could I charge them a retainer @?. I at this point was also assured all additional work had been carried out, e,g ceramic coat and under seal protection. The ceramic seal was potentially carried out, hard to say but the under seal was not. After under sealing several cars you know when it’s been done, I complained about this several times to no avail. After the paper work was signed I was given the keys and that was it !! After wandering about I finally found my car, no sales man to show me where it was or a walk round, nothing !! Never had a hand over like it. The bottom line is….. yes you can get a car from Saxton a few thousand cheaper but there is a reason it’s cheaper, they cut every corner in vehicle prep, charge you for services not carried out and also give you a poor trade in price for your car. I strongly suggest if you want piece of mind to go to a proper dealership where the appropriate checks are taken place and you will receive the proper customer care that’s needed when making a large purchase like this. I am also sure I will get some smart comment by saxton below making out I should phone them to resolve my issues, well I can assure you I tried this and they simply do no care, they have my money and that’s all that matters to them !! Absolutely disgusted from start to finish. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“The issue with Saxtons is after sales. The have a lot of cars pass through and I’m sure many people experience this. I have had the opposite and the aftersales from Saxtons is terrible. Please be warned!”

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Posted 4 years ago

“Having been told we are expected to spend £40,000 on a SUV without the benefit of a test drive, as they are too busy. These guys obviously don't need the business so we'll be going elsewhere”

Helpful Report

Posted 4 years ago

“Terrible company. I didn’t want to believe the numerous has reviews. After paying a deposit, a day later I had the sales guy telling the price had just increased by 3k and I had to pay this if I now wanted the car. Even tho I had evidence that they had increased the price after I paid the deposit they pleaded ignorance and blamed their marketing team. Stay away from these guys.”

Helpful Report

Posted 4 years ago

“After speaking with staff, I'm very happy with thier response following my review below. A follow up appointment has been made and I will review after his appointment this weekend. Thankyou Saxon 4x4”

Helpful Report

Posted 4 years ago

“The most shocking customer personal service ever. Avoid at all costs. Staff would rather eat crisps than discuss the purchase of a 30k car.”

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Posted 4 years ago

“I think the review below sums them up perfectly.....only they forgot to add the word LYING to their 2 word review.....STEER WELL CLEAR !!!!”

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Posted 5 years ago

“To those who are looking to purchase a new vehicle do not hesitate to contact these guys, we called the dealership to find out if a vehicle was still available unfortunately it was sold however the gentleman I spoke to called Mo Khan went above and beyond to help us to find the ideal vehicle. He became more of a friend than a guy who just wanted to sell a vehicle, Mo then spoke to my wife to explain the benefits of one he has found us went through service history + spec. At no point he put pressure on us and got a sales exec to send a personal video to us, we watched it and fell in love with the car. Maff quoted the finance figures which was above our budget however Mo stepped in and helped us out to get the deal done. Mo and Maff you boys keep up the great job I’m sure your boss will appreciate the hard work! P.S - We called up 3 dealerships and they all seemed like cause of COVID they cannot sell a car to us but Saxton listened to us, sent videos and got the vehicle delivered to our door step. Once again I will be returning once my finance agreement is completed for a new vehicle!”

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Posted 5 years ago

Many thanks for your review. Glad the team were able to help you out during these difficult times...

Posted 5 years ago

“Reference Saxtons wanting to discuss the issues raised in my earlier F pace review below. I still have your earlier emails stating you believed it was a satisfactory paint job on what's only a used car. I also have the £250 take it or leave it offer. Seems like Saxton have said all they wanted to say but wanted it to look like they're bothered with their standard reply to my 100% accurate review below !!”

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Posted 5 years ago

“Bought Land Rover Discovery Sport. I had the most wonderful experience being honestly sold by Antonio. He made the process so enjoyable and such a wonderful day realising my dream. Thanks Toni”

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Posted 5 years ago

Glad to hear you had a great experience at Saxton 4x4. Hope to see you here again next time.

Posted 5 years ago

“Bought a Velar from Saxtons. My salesman was called Antonio. I highly recommend”

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Posted 5 years ago

John, thank you for your review and recommendation. It is appreciated

Posted 5 years ago

Saxton 4x4 is rated 4.5 based on 606 reviews