“I did not rent with you on my most recent cruise because the last time I rented from you the hospital bed didn't work. The time before that, the bed had issues that were able to be resolved before my ship left port. I don't know why I had problems those two times because I never had problems before but it is so very important not to have any problems when you're going away for several days. The saving grace was the extremely responsive Customer Service. I don't doubt that I will rent from you again in the future but I hope you will address the issues with set up of hospital beds. CARNIVAL does not allow anyone but you. Royal Caribbean still allows the choice of Scootaround or Special Needs At Sea. Your rates are not really competitive. It was nearly $100 less for a 8 days with Special Needs At Sea.
Obviously, you don't have to be competitive when it's a CARNIVAL Cruise, but I would have considered you, even with my past problems, on my last RCCL had you been competitive. I have two more RCCL cruises already booked and one Disney Cruise. I hope you're more competitive when I book my hospital beds for those cruises.”
“The scooter was waiting for us as we headed to the ship. Used it to board. Very handy during the seven days on board. Drove it to the shuttle at the end. Only regret we hadn't rented two of them.”
“This scooter rental was a thousand times better than our rental on the November 26 trip. This scooter actually worked. It charged correctly. November was a nightmare.”
“I've rented 3 times now and the only issue I've had was the seat being wonky on my last rental. I'm positive it would have been taken care of but I was in a hurry to enjoy Vegas every minute of my time there”
“Every time I get ready to go on the cruise I rent me a scooter from school around. I have not had any issues with renting are using a scooter round scooter. The customer service representatives have been respectful kind courteous and helpful. I am embarking Another cruise this September and we'll be renting another scooter from scooter around.”
“Scoot Around promised that the scooter would work in the ship cabin and when it didn't I called before we left port and they said they would not do anything to help OR refund any of our money. I do not plan to ever use them again and have told others about this issue.”
“Neither scooter was in our cruise cabin when we arrived. It was a complete mess trying to figure out who on the ship to contact to get the scooters. This never happened before.”
“Scooter was acceptable and worked well. The downfall was in the pick-up and return. Instructions were ambiguous. The porters told us to just leave the scooter at the bus pick-up area. I wanted to take it to the area indicated when we picked the sccoter up, but the porters wouldn't let us cross the driveway. Hence, we ended up getting a call later (while waiting at the airport) asking us where the scooter was. Please instruct the porters on your procedures.”
“The scooter was in my stateroom as promised and served me well on a 24-day cruise. It allowed me to easily go where ever I wanted. Handled well in the narrow passageways and around tight corners. Was exactly what I needed to enjoy my cruise.”