Scotby Cycles Reviews

Name: Scotby Cycles
Address: Church Street, Caldewgate, Carlisle
Rating: 4.91

4.9 Rating 3,360 Reviews

99 %

of reviewers recommend Scotby Cycles

4.9

Based on 3,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01228 546 931

Email:

support@scotbycycles.co.uk

Location:

Church Street, Caldewgate
Carlisle
CA2 5TL

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Scotby Cycles 5 star review on 19th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Ordered the wrong size! Reordered correct size and returned the others on Monday, refund received Wednesday. No hassle. Will use again in future.”

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Posted 4 years ago

“Fantastic prices,fast delivery and spot on communication,recommended to all 👍”

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Posted 4 years ago

“I had never heard of Scotby Cycles, but their service, value-for-money, and delivery time were excellent. I would definitely buy from them again.”

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Posted 4 years ago

“Great service from Scotby Cycles.”

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Posted 4 years ago

“Great service and good price. Thanks again Mike”

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Posted 4 years ago

“Great service, quick delivery and quick refunds, thanks”

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Posted 4 years ago

“Cancelled order. Helmet never sent but Scotby kept postage money. Responded to my concerns aggressively in red ink. Accused me of lying on twitter”

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Posted 4 years ago

Hi Lorna, We cancelled your order as you had sent an email the same day after placing the order wanting the order cancelled. The order was then cancelled, and the full amount was refunded back to your card. We replied to your email with the answers to your questions written in red, sorry if this came across aggressively. On Twitter, you wrote that we did not refund the (£2.95) postage which we charge for orders placed on our website under £30. We did refund this. As we are only a small independent, we do not cover return postage costs. Sorry. Best regards Simon

Posted 4 years ago

“Great services, not the cheapest on the market but free delivery made it work out just as reasonable as the other online shops. Delivery was quick and items I bought were in stock where they wernt in stock at other shops. Very pleased all round.”

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Posted 4 years ago

“Nice item at a decent price and sent quickly. I will be using Scotby Cycles again.”

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Posted 4 years ago

“Well packaged, quality product (bicycle helmet) arrived in perfect condition vis courier and was exactly as described. Prices competitive. Due to COVID it wasn’t a super fast delivery but I knew that when ordering and wasn’t in a rush. Would buy from here again.”

Scotby Cycles 5 star review on 11th January 2021

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Posted 4 years ago

“Excellent service, fast delivery, very well priced jacket”

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Posted 4 years ago

“A fast and efficient online service, and a competitive price. I’ll definitely use Scotby Cycles again.”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“On time delivery. Decent kit.”

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Posted 4 years ago

“Arrived quickly, exactly as ordered”

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Posted 4 years ago

“Excellent - I bought a Cannondale Hunter helmet, best price I could find. Delivered in days, well packaged - what more could you ask for ?”

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Posted 4 years ago

“When Subbytech have dealt with Scotby Cycles, we have ALWAYS had prompt polite replies. The sort of standards that we expect from a business, sometimes you don't get. With Scotby cycles, we don't have any of those concerns, as they provide excellent advice and communication. Highly recommended.”

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Posted 4 years ago

“Prompt delivery and an excellent price.”

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Posted 4 years ago

“Products are great quality and shipping has always been a positive experience.”

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Posted 4 years ago

“I have purchased from Scotby a few times. I have always found their service first class and customer service second to none. I would definitely recommend shopping with them for your bike stuff.”

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Posted 4 years ago

Scotby Cycles is rated 4.9 based on 3,360 reviews