Scotby Cycles Reviews

Name: Scotby Cycles
Address: Church Street, Caldewgate, Carlisle
Rating: 4.91

4.9 Rating 3,360 Reviews

99 %

of reviewers recommend Scotby Cycles

4.9

Based on 3,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01228 546 931

Email:

support@scotbycycles.co.uk

Location:

Church Street, Caldewgate
Carlisle
CA2 5TL

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Scotby Cycles 5 star review on 19th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery. The size and colour I wanted. Good price.”

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Posted 4 years ago

“Very prompt service, item came as described”

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Posted 4 years ago

“Bought two helmets from these guys - one from the store and one online. Great service from helpful, friendly staff. Would recommend a visit to the shop as you will pick up some fantastic deals.”

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Posted 4 years ago

“I ordered bike panniers at the same time from different suppliers. Scotby Cycles arrived weeks ahead of the rest and in perfect condition, unlike Wiggles. The Ortileb pannier was a better design than any other pannier I bought and was in a colour sold out everywhere else.”

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Posted 4 years ago

“First Class Customer Service. Simon couldn’t do enough too help.”

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Posted 4 years ago

“Terrible customer service. Paid especially for next day delivery, only to have the item delivered 4 days later. Simon in 'customer services' didn't apologise once. Instead he was rude, condescending and didn't care less that I had paid for a service I didn't receive. Refused to refund the next day delivery charge, instead trying to shift blame on me! They even expect me to pay to return items. First - and last - time using Scotbycycles.”

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Posted 4 years ago

This reply has come from the Director of Scotby Cycles because Simon asked for it to be escalated:- Dear Anonymous, Understanding the way carriers operate their Next Day Delivery can sometimes be frustrating for customers. Unfortunately, you placed your order at 15:43 after the cut-off time on Thursday so your parcel would not be collected until Friday, with delivery on Monday. If you had ordered using Saturday Delivery you would have received it on Saturday. We have to work with the way the UK carrier service operates and we try to make it as clear as possible. Our website explains it (see below). We achieved what was set out according to your order. I have read all your correspondence with Simon. There was nothing rude or condescending in his emails. I am also sorry that you felt the need to fabricate a dig at Simon. To keep our prices "sharp" we no longer offer a free returns service on shoes (This was because some customers would often order 2-3 pairs carriage free, then send them back on a FREE RETURN. Ultimately this was not sustainable unless we charged all customers more. We decided to keep our prices "cutting edge" and update our returns policy. We did this a long time before your recent purchase). I am sorry that your expectations have not been met and that you are annoyed about what has happened. We strive hard to give outstanding service. Mr G Dickson Director, Scotby Cycles Next Working Day - via DPD Next Working Day Next working day delivery from £2.95 Checkout before 14:00 weekdays for same day shipping Fully tracked and a one-hour slot on day of delivery MAINLAND UK ONLY Saturday Delivery - via DPD Next Working Day Weekend delivery from just £9.95 Checkout before 14:00 weekdays for same day shipping Fully tracked and a one-hour slot on day of delivery MAINLAND UK ONLY

Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Easy to order and dispatched efficiently and the item arrived in excellent packaging and was well protected…very important for a cycling helmet”

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Posted 4 years ago

“Really quick turnaround and great prices.”

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Posted 4 years ago

“Pleased with the prompt delivery and the helmet is a nice fit.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Amazing service and very speedy delivery, quality products well packaged. I would thoroughly recommend scotby cycles to anyone!”

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Posted 4 years ago

“Excellent, friendly customer service. Bike dispatched extremely quickly. Although my interaction with Scotby Cycles was brief (one purchase, one email and a short phone conversation) they were both friendly and professional and left a good impression. My only hesitancy would be for slight damage (a few small nicks) on the frame. I honestly don't know if these were from before the item was shipped (such as when it was being packaged or on display) or whether they were caused when I was unpackaging the bike (although I was careful this is still possible). Nevertheless, these are barely noticeable and the overall quality of the bike and its components is excellent.”

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Posted 4 years ago

“Thank you guys, good price, delivery time and product as described.”

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Posted 4 years ago

“Quick delivery!”

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Posted 4 years ago

“Super fast delivery and really good customer service. Highly recommended.”

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Posted 4 years ago

“Excellent service! I ordered wrong size shoes, easy return process and money quickly returned to my account. Then ordered correct size, which arrived promptly.”

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Posted 4 years ago

“Fast delivery, good product.”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Very efficient”

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Posted 4 years ago

Scotby Cycles is rated 4.9 based on 3,360 reviews