Scotby Cycles Reviews

Name: Scotby Cycles
Address: Church Street, Caldewgate, Carlisle
Rating: 4.91

4.9 Rating 3,360 Reviews

99 %

of reviewers recommend Scotby Cycles

4.9

Based on 3,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01228 546 931

Email:

support@scotbycycles.co.uk

Location:

Church Street, Caldewgate
Carlisle
CA2 5TL

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Scotby Cycles 5 star review on 19th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of Castelli products. Bought a gilet and rain jacket (both with fantastic discounts). Products were dispatched quickly and arrived a couple of days later. Very happy with both my purchases and the service from Scotby Cycles. Will shop there again!”

Helpful Report

Posted 6 years ago

Hi Alasdair, Many thanks for leaving a glowing 5-star review. The Castelli clothing really is a fantastic quality brand which we sold for many years. We looking forward to seeing you again soon. Best regards Simon Scotby Cycles

Posted 6 years ago

“The freerider pro is a great mix of the feel of a freerider contact and the protection and stability of an impact without being so bulky and heavy. They dry much faster than any of the other five tens I’ve had before and the fit hasn’t changed like it has in some others. Love em!”

Helpful Report

Posted 6 years ago

Hi Ryan, Thank you for the detailed review of the Five Ten Freerider Pro shoes. They really are a great upgrade from the Freerider, we hope you find them as comfy. Best regards Simon Scotby Cycles

Posted 6 years ago

“Bought because of the great discounted price . Excellent product and very quick delivery . Got to love a Gabby”

Helpful Report

Posted 6 years ago

Hi Stuart, Thank you for leaving your review. We always try and be competitive on price on the Castelli clothing range, even though we are a small independent. We hope your jersey fits well, and we look forward to seeing you again. Best regards Simon Scotby Cycles

Posted 6 years ago

“Easy transaction with speedy postage item arrived in tip-top condition. Would recommend and would also use again in the future. Thank you”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review we really appreciate it. We are pleased to read you had a pleasant shopping experience and we look forward to seeing you again. Best regards Simon

Posted 6 years ago

“Easy to navigate website; competitive prices; super fast delivery - overall excellent to do business with - really impressed with Scotby Cycles.”

Helpful Report

Posted 6 years ago

Hi Robin, Thanks for the excellent 5-star review! We hope your shorts fit well and provide many comfy miles. Best regards Simon Scotby Cycles

Posted 6 years ago

“Lovely easy and simple purchase and fantastic product at a brilliant price. Just love 'em!”

Helpful Report

Posted 6 years ago

Hi Paul, Thank you for taking the time to leave some lovely feedback. Best regards Simon Scotby Cycles

Posted 6 years ago

“Easy to use. No problems. Quick delivery and good communication. Great Service would use again. Thank you.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your order and your fantastic feedback! We are pleased that your order arrived safely and on time. Best regards Simon Scotby Cycles

Posted 6 years ago

“Ordere a pair of tyres and arrived fast. Great customer service over phone.”

Helpful Report

Posted 6 years ago

Hello Costel, Thank you for your positive feedback. It's great to hear that you have had a positive experience. Best regards Simon Scotby Cycles

Posted 6 years ago

“Arrived promptly, easy to deal with. Haven't tried it yet - hopefully it'll help the saddle pain!”

Helpful Report

Posted 6 years ago

Hi Colin, Thanks for the review! We hope you find the saddle comfy! Best regards Simon Scotby Cycles

Posted 6 years ago

“Great product, quick delivery.”

Helpful Report

Posted 6 years ago

Hi Marika, Many thanks for your order and leaving feedback! Best regards Simon Scotby Cycles

Posted 6 years ago

“Bought two Specialized Turbo Levo bikes lately and there was a fault on one. Nathan and the guys in store could not of been more helpful to rectify the problem in the shortest time possible to get me back on the road. I would highly recommend them and so pleased to of purchased my bikes from a local dealership who were there look after me when I needed them. Thanks again, much appreciated.”

Helpful Report

Posted 6 years ago

Hi Chris, Thanks for taking the time to leave the review. So sorry hear that you had a fault on your bike, but glad to read that we resolved the problem quickly for you. (We'll pass on your comments to Nathan). We are so pleased to read that you would recommend us in the future and we hope that we can look forward to seeing you again soon. Best regards Simon Scotby Cycles

Posted 6 years ago

“Good price's, delivery, nothig to fault.”

Helpful Report

Posted 6 years ago

Hi Bruce, Thank you so much for your review - we're delighted with your feedback! Best regards Simon Scotby Cycles

Posted 6 years ago

“Used Scotby Cycles now a few times, great prices & offers - very good communication and always delivered quickly”

Helpful Report

Posted 6 years ago

Hi Mark, Thanks for spending the time to leave a positive review. We appreciate your continued custom and look forward to hearing from you in the future. Best regards Simon Scotby Cycles

Posted 6 years ago

“Perfetto LS (Ltd Ed) Dark 1 Gray M Happy with this purchase and no complaints on the website or delivery. I recommend Scotby”

Helpful Report

Posted 6 years ago

Hi Tom, Many thanks for the review! Fantastic to hear that you’ve had a positive experience. Best regards Simon

Posted 6 years ago

“Talking to the young lad at Scotby Cycles this Saturday. Excellent knowledge on every bike I picked out and extremely polite. Also had really cool discounts on clothing (shame my size had run out though). Will definitely recommend to my riding group!”

Helpful Report

Posted 6 years ago

Thomas, Thanks for taking the time out to leave a nice review of our retail store and staff member! Please keep checking back as we are always finding deals on clothing. bikes and accessories! I'll pass your comments onto our shop floor staff and looking forward to seeing you again. Best regards Simon Scotby Cycles

Posted 6 years ago

“Cheaper than anywhere else I found online and prompt delivery. Very pleased.”

Helpful Report

Posted 6 years ago

Hello, Thanks for your review! Glad to hear that DPD delivered your shoes promptly. Best regards Simon Scotby Cycles

Posted 6 years ago

“Bought some panniers. Scotty Cycles had the best price I could find on the web and an introductory £10 offer. Very quick delivery, so I was very pleased”

Helpful Report

Posted 6 years ago

Hi Jim, Thanks for sharing your feedback, we're happy to read about your shopping experience and we hope to see you again soon. Don't forget that when you do come back you have rewards points to spend on your account. Best regards Simon Scotby Cycles

Posted 6 years ago

“Fantastic shoes. Good protection around toe area and very supportive around the whole of the foot. Loads of grip from the Stealth sole. Not as narrow fitting as some cycle shoes so comfy even after wearing for several hours. Easy to wipe clean and quick drying.”

Helpful Report

Posted 6 years ago

Hi Daniel, Thanks for the product review! Glad to read your positive review on the Five Ten Freerider Pro shoes, they really are a comfy shoe. Many thanks Simon Scotby Cycles

Posted 6 years ago

“Found Scotby Cycles whilst browsing for some new Ortlieb panniers and used their special offer for orders over £100. The conti touring inner tubes I also ordered were out-of-stock despite them being in-stock online so my shipment came in 2 parts, which didn’t matter since I didn’t need them urgently, plus one of the Scotby team sent me an email explaining this. So overall I was happy with the service. Shame they charge delivery when most online bike retailers give free delivery so generally I’m satisfied but won’t necessarily order from a Scotby again because unless a special offer code is available, that delivery might make them uncompetitive to Wiggle, Chain Reaction, Merlin, Tredz etc.”

Helpful Report

Posted 6 years ago

“Fast speedy service. Delivered all my expectations”

Helpful Report

Posted 6 years ago

Hi Kevin, Many thanks for taking the time to post your review and for awarding us 5 stars. Your comments are much appreciated. Best regards Simon Scotby Cycles

Posted 6 years ago

Scotby Cycles is rated 4.9 based on 3,360 reviews