ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,923 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and great price.”

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Posted 9 years ago

“The web site was easy to negotiate. The order was processed promptly. I received my items much more earlier than expected. I was very happy with the quality of my purchases.”

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Posted 9 years ago

“Margaret was so helpful to me when I was ordering. The items were speedily delivered and we were all delighted with the items. I will definitely use your site again. I already have an order ready for Christmas.”

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Posted 9 years ago

“Website was easy to navigate, with quick delivery. Quality item.”

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Posted 9 years ago

“The package was burst open along the seams - our three items were still in it. I found the value of the product a bit too steep - but still happy with the items.”

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Posted 9 years ago

“Great online store. Fast shipping”

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Posted 9 years ago

“I like buying from scotclans as I always get just that something a little bit different.The quality is always very good and I never have to wait long to get my purchase,definately worth buying from.”

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Posted 9 years ago

“Apart from the problems encountered with the "Live Chat" service I cannot fault Margaret's friendly, helpful attention. This is not the first time I have dealt with Scotclans and it certainly will not be the last.”

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Posted 9 years ago

“Very good communication and my tie and tie pin were of the highest quality,so good in fact i bought two,thanks Margaret and the rest of the team.”

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Posted 9 years ago

“Beautiful products and arrived quicker than I expected.”

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Posted 9 years ago

“Ordered Outlander Fraiser tarted scarf on line. Arrived promptly - beautiful colours and finish so just what I wanted. Thanks Scotclans ! Great service”

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Posted 9 years ago

“Communication and service from Scotclans was superb. They went out of their way to complete and deliver an order on a short time line. I am eager to to proudly wear my new tartan shawl on Reformation Sunday during Kirkin of the Tartans.”

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Posted 9 years ago

“I was more than very pleased with my broach! It is is very solid and heavy and beatifully crafted. I can't wait for the cold weather to come so I can use it. Thank you.”

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Posted 9 years ago

“Thankyou. My Baird clan cards arrived safely today. I am happy with the purchase and the service and the delivery.”

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Posted 9 years ago

“Fabulous #Outlander tartan scarf!”

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Posted 9 years ago

“I ordered through your website a pair of cuff links with the clan crest. Monica (?) was so helpful. The cuff links are so handsome and very impressive. Very pleased with the staff and the product. Pam Frederick”

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Posted 9 years ago

“Overall the shipping was on time and the products are beautiful. I got 3 different scarf ring and the design and quality is great. They will be a gift for my family in Argentina who they love everything about Scotland. Thank you Gabriela”

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Posted 9 years ago

“Scotclans has got a great range of products in their shop , the price-performance ratio is all right, shipment is effected very prompt and the packing is fine. I'm quite astonished about the great range of products and clans you may personalize theese products. Also the number of Tartans is wonderful. I will need further equipment of Clan MacKenzie because it's the Tartan of our pipe band. I'll order again in your shop and I will recommend you to my friends.”

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Posted 9 years ago

“Very fast shipping to the States. Excellent product in very good condition. Thank you very much for a pleasant purchasing experience!”

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Posted 9 years ago

“My package arrived in a timely manner which is quite an accomplishment since I live in the middle of Nowhere, Oklahoma where even an overnight expedited package takes two days to reach me. I am now also the talk of town because I received a package post marked from Scotland. I am very happy with the quality of the scarf that I bought as well.”

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Posted 9 years ago

ScotClans is rated 4.7 based on 3,923 reviews