ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,923 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your prompt service and beautiful quality tartan goods.”

Helpful Report

Posted 9 years ago

“I ordered the round tartan small pin badge for my brothers and sons to wear as a mark of respect at my fathers funeral. The order arrived promptly and was well packaged. The pins are nicely made and just the right size to be noticed but not over the top. Well worth the money.”

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Posted 9 years ago

“Very fast delivery, the parcel arrived only days after our return to Australia, everything was in good shape due to the extremely well packed box and all items as we ordered. Thanks so much”

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Posted 9 years ago

“I got what I asked for. the quality is high standard and the service fualtless.”

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Posted 9 years ago

“Fantastic customer service, from the friendliness of the lady who I spoke with on the phone to ensure that the items I wished to order would be ready for Christmas, to the standard of packaging used, to the quality of the product. Many thanks, Paul.”

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Posted 9 years ago

“The items I ordered had to have the Clan crest put on them so I expected them to take longer delivery time. However, I received them really quickly. Very impressed. The items were well packaged. I will return for more items.”

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Posted 9 years ago

“I have recently ordered and received a Paper weight and 2 framed Clan History Prints.. All the items arrived within 2 days. They were very carefully wrapped and very good quality. I am extremely happy with both the service and the goods I bought and have already recommended this company to 2 of my friends ..”

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Posted 9 years ago

“Wasn't sure if order had really been placed. Customer Service was very helpful. Received order in perfect condition. Great Job. Thanks”

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Posted 9 years ago

“Order taken and delivered no problem...excellent service. Products look good but not tried as yet as they are Christmas gifts.”

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Posted 9 years ago

“Scotclans provide an excellent service. The use of Fed Express to deliver quick.”

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Posted 9 years ago

“Even after an error in my shipment, you all were so quick to accommodate my situation and so professional. I do not think I have ever dealt with a company so considerate and polite in our correspondence.”

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Posted 9 years ago

“Hello! My package arrived in great time and wrapped with care. Thank you so much! If there was any improvement to be made, it would perhaps be sending your customers their tracking number, or a way to communicate with you to inquire about orders. Perhaps you do and I could not find it. Over all, your product is excellent and I thank you for having your site. All the best to you in the New Year! Kind regards, MaryAnn”

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Posted 9 years ago

“Delighted with both wallet and tote bag. Great website with lots of choices for clan products. Will certainly use again.”

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Posted 9 years ago

“You were wonderful and sent exactly what I ordered and the parcel arrived as expected. The only problem, I ordered Ancient Sinclair when should have ordered Modern... now I know.”

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Posted 9 years ago

“My items arrived in a timely manner and were well packaged. I worried about this since they had to come so far. The items look great and are very authentic...another worry since I could not see the actual plaid of our clan when I ordered these. Can't wait to see the reaction of the recipients on Christmas morning! Thank you!”

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Posted 9 years ago

“Arrived in good time for xmas. Lovely quality. Helpful staff.”

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Posted 9 years ago

“Very impressed with the quality of the goods and the very careful way that they were packed to avoid damage. Delivery was also very quick - less than 10 days. Overall very good value for money and I will be shopping with you again.”

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Posted 9 years ago

“Shawl is perfect. Lovely, soft and warm. Exactly what I wanted. I'd recommend ScotClans to anyone, actually , I do.”

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Posted 9 years ago

“Thank you for your courtesy during my phone order. The experience was very pleasant and helpful and I'm pleased with the items that I ordered. It was great to have a telephone number to call to be able to order from a real person - and a very pleasant one at that! - and not be restricted to ordering on-line. Joan McCuen”

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Posted 9 years ago

“Ordered pocket squares, a bow tie, cufflinks and ribbon for my wedding in America. The quality and price were great. Cannot wait to see the Scottish touches at our wedding. Thank you!”

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Posted 9 years ago

ScotClans is rated 4.7 based on 3,923 reviews