“Worst journey ever from Edinburgh to inverness ...no heating at all in our carriage for a four hour journey in freezing conditions .....no kind of service for getting a hot drink ...Toilet was working ...no soap...there was water...no dryer....so no good like the rest of the journey...but I guess we are stuck paying for a crappy service until something changes.”
“Purchased tickets from Edinburgh to Inverness. The train stopped in Perth where they announced the train was cancelled. Filed a claim (Reference SR/DR/20221017/BDDF) for reimbursement which is not being honored because I can't produce a "spoiled ticket". WTF is a spoiled ticket? My receipt combined with the fact that THEY CANCELLED THE TRAIN, should be sufficient. PO'd beyond words. I recommend hitchhiking over this mode of transportation. Buyer Beware!”
“Dont EVER EVER EVER buy tickets online, go to station And buy them, if your service is disrupted, start praying for a refund, because you will have to jump through hoops and wait at least 5 weeks for refund, and send your tickets back to scot rail half a dozen times, by taking photos of cut up tickets, well I wont support your strikes coz your online service is very poor.”
