“Dropped a bag with a glass bottle in the station passenger area of Inverness station and was mortified. One of the young station staff nipped off and brought a bucket and mop. Just like to say I’m so sorry and thank you to that lovely young man.
Just made my train and the bag was wet and the conductor Rebecca and the young lady Natasha with the coffee cart couldn’t have been more helpful, kind and caring about the situation. They really helped me out. I happily sat in the seat by the door and the girls made sure I was fine and reassured me that all was ok.
What a brilliant team of young cheerful staff.
They are credit to ScotRail. I’m sure they all have bright futures with the company.
Many thanks to all three.”
“The kind Gentleman who sorted out my travel issue at the Queries Department at Central Station this morning, a great service, a credit to your organization, Thank you.”
“My wife and I where travelling from Stepps to Edinburgh..having not been on a train for a number of years we were confused as how to get there ...at the station we met a conductor named Dominic ..we explained our dilemma ..and I can only say Dominic took over he took us to Queen St arranged our tickets took us to the platform put us on the train and provided us with excellent customer service and this was before he started his shift .I can't thank him enough for what he did for us .he's an absolute credit to scotrail ...thank you Dominic”
“Thursday 21st July myself my sister and niece found ourselves getting off our train to Waverly a stop early and found ourselves ag Haymarket....we had an app to go to and were in hurry...trains were delayed dud tk an incident so wd found ourselves stranded at Haymarket...a Scotrail ticket gi called Abie came to our rescue she directed us to the tram stop and told us where to get off,she was so kind and helpful...well done Abie you saved our day....”
