ScrapMyCarOnline.co.uk Reviews

Name: ScrapMyCarOnline.co.uk
Address: Salvage Yard Kilnhurst Road, Kilnhurst, Mexborough, Rotherham
Rating: 4.84

4.8 Rating 554 Reviews

97 %

of reviewers recommend ScrapMyCarOnline.co.uk

Company Reviews

Metrics

4.8

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ScrapMyCarOnline.co.uk 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I personally will not use this company again, I don’t recommend anybody else does either, a bad experience from start to finish, I wasn’t going to review the experience but they kept hounding me with emails”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback with us. We're truly sorry to hear that your experience from start to finish was not satisfactory. We understand how frustrating it can be to feel overwhelmed by communication, and we certainly don't want to cause any inconvenience. Your feedback is essential for us to improve our services, and we'll take your comments on board as we strive to enhance our customer experience. Should you have any further concerns or require assistance, please feel free to reach out directly. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future. Best wishes, The ScrapMyCarOnline.co.uk Team

Posted 2 months ago

“Appointment was made for 4pm and people came to collect the car at 7pm.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in collecting your vehicle and the inconvenience it caused you. We understand how frustrating it can be to wait longer than expected, and we deeply regret any disruptions this may have caused to your day. Our team is always striving to improve our services, and your feedback is invaluable in helping us do just that. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. If you have any further concerns or questions, please don't hesitate to reach out. Best wishes, Heaven ScrapMyCarOnline.co.uk

Posted 3 months ago

“I am not satisfied with the services of this company, we agreed on a completely different price and after taking the car, which was in working order, I was informed that I would not receive the agreed amount but a lower one. The company stated that one of the parts in this car was not original and after all I did not sell this car for use but for scrap, so I do not understand what this has to do with it. I waited several days for a bank transfer ... I do not recommend”

Helpful Report

Posted 9 months ago

Dear Boussaid Thank you so much for taking the time to provide us with your feedback on your experience with ScrapMyCarOnline.co.uk. We greatly appreciate your efforts in letting us know your concerns. Firstly, we would like to sincerely apologize for the issues you faced regarding the agreed price for your car. We understand how frustrating it is when expectations are not met, and we are truly sorry for any inconvenience caused. Furthermore, we apologize for any confusion caused by the discrepancy in the selling price, especially concerning the non-original part in your car. As you rightly pointed out, since the purpose of selling your car was for scrap. However by submitting your vehicle on our website you are agreeing to our terms. And these are that the part in question should be the original part. Due to this part having such a high value, this obviously infulenced the value we were able to pay. If you wish to go back to our website and view the section agreement terms within our terms and conditions this should clarify all of the issues for you. We also acknowledge the delay in the bank transfer, which further added to your dissatisfaction. Please accept our apologies for the inconvenience and the time it took to process the payment. Payments are usually delayed whilst customers decide wether or not they wish to proceed or not due to a price revision. Your feedback is truly valuable to us, and we genuinely appreciate your concerns. We understand that these issues have managed to mar your experience with our company, and for that, we apologize once again.

Posted 9 months ago

“Email communication fine from head office, money deposited fast, Mick the recovery driver however was very rude and unreliable. Arranged time between 10-12 monday, called at 8am that morning to cancel as he was too busy, re-arranged for the following day, same time. Called again at 8am the next day and said we do it right now or I'm not coming. I explained that the car was not at my address and seeing as I didn't have a car, I had to get a taxi to the place. He tried to cancel it again, saying 'I've got plenty to do today so it's now or it's not happening' I told him his behaviour wasn't acceptable. He said 'I'll set off now but if your not there in 15 minutes I'm off' I managed to get there in time. In person his attitude didn't change I asked him a few questions regarding it as I no longer had trust in him/the business and he replied with 'look do you want me to take this or what because I've got plenty of work to do and I can just go' I found the whole experience with him incredibly rude and unprofessional. I doubted if I would get paid but thankfully I did. He was a very poor representation of your company and unfortunately I would not recommend your business to others.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to share your experience with ScrapMyCarOnline.co.uk. We truly appreciate your feedback and apologize for the inconvenience and unpleasant encounter you had with Mick, our recovery driver. We are glad to hear that the email communication and money deposit process went smoothly for you. However, we understand that Mick's behaviour was completely unacceptable and unprofessional. We sincerely apologize for the negative experience you had during the pickup of your car. We take your feedback very seriously and we are committed to improving our services. We value your opinion and would like to know how we can make things better. If you have any suggestions or specific areas that you think we should focus on improving, please let us know. Your insights will help us ensure that such incidents do not happen again in the future. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We hope that you won't judge our entire business based on this isolated incident, and we would appreciate another chance to serve you better in the future. Warm regards, Chloe ScrapMyCarOnline.co.uk

Posted 10 months ago

“Very bad servis Cheating”

Helpful Report

Posted 10 months ago

Hi Neset, Thank you for your feedback, please be advised your Land Rover was revised in price as it did not have the original parts which is the basis you get offered a quotation on. Please find our terms and conditions you accepted when accepting the price here: https://scrapmycaronline.co.uk/terms-privacy/#1657797814926-03d6f9b2-b663 Best regards, Lena ScrapMyCarOnline.co.uk

Posted 10 months ago

“This company is robbing people off . Don't trust them. Soonest you agree with the price online ,they will come and take your car. Next day they will offer you less than half price for your car, when the car in there garage, Or they will tell you com collect your car if you don't agree for the price they offer you . They will say find your way to get your car back. Come recover your car. Those people is robing cars 🚗 Don't trust this company”

Helpful Report

Posted 10 months ago

Hi Mohamid, Thank you for leaving a review. In our terms and conditions it states it has to be a complete vehicle with all original parts (please see here: https://scrapmycaronline.co.uk/terms-privacy/#1657797814926-03d6f9b2-b663), which is the basis you receive a quote on. Your Honda Civic did not have the most valuable part of the vehicle, as you were advised while on the phone with our office staff. As you did not agree with the quote reduction, we offered to store your vehicle while you found another company to collect directly from ourselves and we provided a deadline for this as it would be taking up space in our yard. When the vehicle was not collected by the deadline, the vehicle was dismantled as you were advised. We respect your right to disagree with our terms & conditions, however these were accepted by yourself when accepting the quote through our website. Best regards, Lena ScrapMyCarOnline.co.uk

Posted 10 months ago

“I’m still waiting for a call back from the manager that I asked for within 24 hrs , I had taken the afternoon off work for the car to be collected as I was called twice on the same day to make sure it was still ok to be picked up , the driver rang me at 8am to let me know he would be half an hr, so I had to take the morning off work too, the management need to give their heads a wobble , I wouldn’t recommend to anyone in the future”

Helpful Report

Posted 11 months ago

Hi Sharon, Thank you for providing us with feedback regarding your experience, we apologise for any inconvenience caused. Unfortunately, our team cannot guarantee or specify a time of collection due to the routes being managed by the drivers themselves & external factors such as traffic and loading times may factor in additional delays. Please be advised this experience in no way reflects our services and we look forward to providing you with a positive outcome should you decide to use our services in the future. Best regards, Lena ScrapMyCarOnline.co.uk

Posted 11 months ago

“It has been well over 24hrs since they’ve took my car and I still haven’t been paid”

Helpful Report

Posted 1 year ago

Dear Johnnie,Thank you for taking the time to provide us with your feedback. We would like to apologise for any delay you encountered in receiving your payment. However, upon speaking to one of our agents on the phone, you have advised at the time the review was sent you had not yet checked your banking to confirm receipt of the payment. We ask that you revise the review to reflect the solved outcome of your experience using our services. Your feedback is incredibly valuable in helping us make the necessary improvements to enhance our services. We look forward to hearing from you. Best regards, Lena ScrapMyCarOnline.co.uk

Posted 1 year ago

ScrapMyCarOnline.co.uk is rated 4.8 based on 554 reviews