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Screen Time Labs Reviews

3.3 Rating 156 Reviews

56 %

of reviewers recommend Screen Time Labs

Company Reviews

3.3

Based on 156 reviews


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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using this app since Jan 2017, recommended by the school. It works well on my daughter’s Samsung S5 with no problem. Somehow it will only detected and started to run the daily hour limit if my kids touch the app on their ASUS. It doesn’t make sense for the kids to voluntarily ‘activate’ the app on their devices. And the most disappointing part, it is not working on my kid’s iPhone 5s. The apps disappeared for no obvious reason, blocked and locked at the wrong time. Since I already paid for one year subscription, I keep in touch with the support team and constantly try to figure it out, but so far the same problem happened again and again. I took the iPhone from my kid to and keep it with me so that I am certain that he didn’t swap up to close the app or did anything to compromise. It didn’t work. And because of all these technical issues, it causes disappointments among my kids since one is working and the rest ‘got the freedom’. Luckily they understand why I am controlling their devices and cooperate with me. But I decided to leave Screen Time Labs and now move to Kidslox.”

Posted 6 years ago

“Initially the app looked enticing. It had everything we needed to control our kids devices. Each of my 3 kids uses an iPod touch 5th gen and we also use it with an android phone and 2 iPhone 5s (not 5S's). However during the trial period the app kept getting blocked or locked on the iPod touches. The app would loose connection with their server even after I had initially fixed the connection on some devices. The wifi is strong in my home. I am located in Israel so I'm. It sure if their vpn has problems connecting from Israel. This seems to be the issue. While OurPact is a bit more expensive and doesn't include as many features in my tests with that app it worked seamlessly. I'm hesitant to pay for screen time if they ant rectify my connectivity issues with their app to their servers”

Posted 7 years ago

“Ehh saperlo”

Posted 7 years ago

“Deleted all the folders on the phone and disorganized all the apps. Would not reccomed”

Posted 6 months ago

“I asked Screentime to unsubscribe me more than 2 years ago. I thought my demand was taken care of but they kept charging me without my knowledge. Luckily, my bank made me aware of the situation. Do not hesitate to report them to your consumer protection agency if that happens.”

Posted 7 months ago

“There is a lag time between the phone turning on and Screentime kicking in that allows anything to happen as another customer has pointed out. i've Emailed in with three separate queries now and they haven't responded to any of them over the last couple of months. There is also no way of disabling Bixby either. Bixby allows settings to be overrode. I'm going to complain to Google Play as the app is substandard and the support non existent.”

Posted 1 year ago

“If there were negative stars I would put -5 this app keeps disabling my apps after the sleep time settings and is screwing around with my phone and wont let me move any of my apps would NEVER recommend to anyone”

Posted 2 years ago

“Tried this app on my iPhone and daughter's iPhone. App appears to be faulty and cancelled apps on my phone instead. Customer service very poor, remains unresolved and deeply regret installing this app. Do not recommend.”

Posted 4 years ago

“This company has absolutely no customer service if you have any issues you are on your own. They will email you however they just ask for screen shots they never get anything resolved and it was very difficult to cancel this service. I do not recommend this company.”

Posted 4 years ago

“I used to love this app. My daughter tried to remove it (successfuly) but we were warned. Now, she just uninstalled the protected version with just "system/apps/uninstall". For the time being, I have removed setup from the approved apps, but surely this is not solution... Contacted the support started to answer my first message live.. 15 minutes later and an hour later, I never heard back from them. I guess this is the end of my subscription.”

Posted 4 years ago

“Is a good idea, BUT very poorly executed. It took my 11 year old all of 30mins to make this app useless... and he isn't even as tech savvy as his mates. I'm not going to list the deficient areas as even the ones that have not worked it out can also use Google and find this post. Luckily I found this out during the trial period, but i'd be extremely miffed if I'd paid for the upgrade. I also found the pricing very misleading. if you pay for the upgrade, it only includes some features, then you have to pay extra again to get the others such as geolocation.. which incidentally is available for free if you use Google maps and pair your child's phone. I think this app is supposed to give parents piece of mind, but in reality does not and only makes their wallet lighter. I gave it 1 star.. which is very generous.”

Posted 4 years ago

“If I could give this app a negative star, I would. Worst app ever. I downloaded it on my phone and then on my son's phone. It never asked to pair them together so I never had access to anything, yet it was blocking apps and the internet. Customer support were no help. I couldn't delete the app from my son's phone. I spent hours trying. I even went to T-Mobile. Nothing. This is so frustrating and I do NOT RECCOMMEND it at all.”

Posted 4 years ago

“We paid for a 1year subscription and we deeply regret it. We first installed in our son's mobile the normal app from the store. He easily uninstalled it without saying a word. We continue to receive the reports as if everything was normal. Basically he made a fool of ourselves. After complaining to customer support we installed the "protected" version available in their website which apparently couldn't be uninstalled. We are now receiving the reports with "0 minutes usage" while just in front of us he is using his mobile. Can we have our money back?”

Posted 4 years ago

“App is buggy. Customer service is awful. They say they will get back to you in a few hours or a day, but nothing. Then when they do contact you back, there is no understanding of the issues. It almost feels like a bot. I paid for an upgraded package that I never received.”

Posted 4 years ago

“It worked well when I was not the trial period. After I paid for premium package it is not working. Trying to get in touch with the customer service no response. I would not recommend this app.”

Posted 5 years ago

“a noxious piece of software and i can’t delete from iphone”

Posted 5 years ago

“I could not log into my application, it said my email did not exist and the password too. So I uninstalled it and re installed it, and tried to add my son back on. But he already existrd in my previous account. I can not tske off his phone as it said it will lock up. Snd it asked for parental code, but it is not working. I tried to download to his phone again when I opened new account. I just want to uninstall all of it. I sent various emails and got s response. They asked what kind of devise my son had I tild them android. They never got back to me!!! Ehy dont they have a customer service number to call? How do u delete this crap?”

Posted 5 years ago

“Poor software, even poorer customer service.”

Posted 5 years ago

“I unrestrictedly join T.H. below, but calling all the malfunctions glitches is too polite. None of the many functions promised works, not even the basic screen time. It messes up and blocks a kid´s iphone to the extent of uselessness which is hard to fix for non-experienced users. Nothing to even consider using at all - not even for free. Absolut unbrauchbar, nicht einmal die elementarste Zeitüberwachung funktioniert. Auf einem zu kontrollierenden iphone führt die App zur vollständigen Blockade des Gerätes u.a. wegen Problemen mit der VPN-Verbindung, für unerfahrene Bediener schwer zu beheben. Eine nicht nur fehlerhafte, absolut wertlose, sondern auch behindernde Software.”

Posted 5 years ago

“Awful awful app Do not get it They didn’t send my password My son couldn’t use his iPad AT ALL I couldn’t erase the app I sent them 5 emails and they didn’t send the password I couldn’t use the internet to use the link to erase screen time because screen time blocked it!!!!!!!!! Awful awful APP Never never install it”

Posted 5 years ago

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Screen Time Labs is rated 3.3 based on 156 reviews