“Do not order anything. Have had 5 weeks of hell and stress to get my money back. I am out of pocket as I had to pay £104.00 to return the rubbish they sent me. Dented scratched and a very poor botch job to touch up. Lie after lie of promises. Eventually realised I would be better going through paypalBeware, you might get my returned order. Never ever again.”
“Extremely slow delivery.
First order arrived within 2 days and buoyed by the reasonable quality and (almost) next day delivery we placed 2 more orders on 29/5 for more intricate products. To date, orders 2 and 3 still haven't arrived (7/6/21) and every email reply is nonsensical and doesnt address the questions asked. Finally contact SWE via their chat and they have promised delivery by tomorrow at the latest. Frankly, if these dont arrive then I'll be cancelling all orders. What's most annoying is that they've accepted for quite some time that there are courier issues however they still promise next day delivery on their website. Not a great way to run a business.
***Update to this (10/07/21); lots if excuses and promises to look into this. I've had responses of, it's got lost by the courier, we've sent out replacement products, it's out of stock, etc. We finally accepted we're being strung along so asked for a refund on our orders.
***Further update (14/07/21); its proving just as difficult to get a refund as it was to get our orders. After much emailing back and forth confirming yes we would like our money back, it has finally sunk in and one of our two orders has been confirmed as cancelled. Just have to wait 10-14 days for our money back. No idea why the second order cant be cancelled yet.
All in all, this company is a joke and the experience has been truly disappointing for us. Avoid and find somewhere else to spend your money.”
“do not touch this company, they are total scammers, the product is thin mdf and not fit for purpose, also 4 week delivery took 4 months and now going to court”
“Before placing a order , asked on web forum if items where in stock
Reply yes
So I ordered this was in April
Weeks passed and nothing
So I emailed requesting a up date
Then looking at reviews from passed customers
They to have non existing tracking numbers and delivery texts
So I requested a full refund
And because now they have despatched another they can not refund
So despatched nothing on Hermes web site again!
So I can see months passing by and me requesting another refund
Customer service is awful
Avoid this company it’s a scam !”
“I placed an order on 17 April and have yet to receive any part of the order or even a delivery confirmation. The website promised next day delivery. I have not received a refund as requested. I have serious concerns about this company when reviewing valid reviews and their failure to deliver products.”
“Do not order !!!!
If I could have given this company 0 stars I would have, but the system makes me give 1.
- ordered, next day delivery, screens looked amazing
- 3 weeks later, no screens
- call them, and the phone line goes dead after 10 mins
- online chat, got me no where, very unprofessional comments, like "I am sure they will come next week".
- generic emails sent out saying they are looking into it,
- impossible to talk to anybody
given up and claimed money back through paypal,
PLEASE don't use this company, not good”
“Ordered in March 2021 nothing arrived by end of June 2021 despite many many promises it would be delivered, false tracking numbers, excuses of shipping problems, manufacturing problems etc. etc. In the end I asked to cancel the order and have a refund. Nothing happened. So I escalated to Paypal for a refund, only then did they start shipping my order and only in parts - not the entire order. I contacted them to ask why they are doing this, and they had the cheek to say because I had escalated to Paypal they couldn't talk to me. Just came across like they are buying time. Terrible company, mediocre products, terrible customer service.”
“NO CONTACT, 5 WEEKS NO REFUND
I purchased 7 screens as it was advertised 3 for 2. However I have payed full price for all. They failed to deliver next day delivery, so I came up and collected 4 days after purchase as they hadn’t even bothered to dispatch or notify me of the delay. They then gave me the wrong order and promise to send the right ones out next day delivery, I got my items 2 weeks later. The mistakes has cost me time and money.
They do not value the customers at all. I call up to speak to a manager or someone with authority and I fobbed off on the phone saying your busy. It’s appalling.
They’ve agreed to a refund of 10% discount but fail to process. It’s been 5 weeks.”
“Spent over £4,000 with them 9 months ago. About 3 months ago we noticed the composite fencing was cracking in several different places. Contacted them and they are refusing to replace any of the panels citing that it is general wear and tear. Avoid at all costs. Great Facebook presence but it is a gimmick. No one to provide customer support via telephone.”
“I am disgusted with this company. Ordered 2 screens a month ago, same old story as everyone else, that the courier had lost them. Got replacements sent but totally different colours. Told I would get a replacement but yet again told courier had sent back because they were damaged. Today they sent me £10 and told me to get a can of spray paint and paint them. Needless to say I sent the money back. It is a joke that they are in business and nothing is done about it.”
“Don't bother at all. The quality is horrible, cheap plastic sold at inflated prices. I should have asked for a sample so I can only blame myself. Hopefully, I will be able to save others from making the same mistake. Ask for a sample in order to avoid throwing your money away.”
“Shocking company. It’s basically hit or miss if you receive goods. I missed. Informed twice goods enroute both lies. Kept emailing all l get will be dispatched!, asked for refund now they don’t reply. They need to be closed down.”
“I ordered a sample pack and then chose the trellis screens based on the samples. What arrived was a totally different colour. I showed them a photo and they said they would go to warehouse to pick screens nearer the sample colour. They did say it can vary in shade and this is in their terms and conditions.
This I feel is very sneaky when all images show darker grey but sample is off white grey.
They then backtracked and refused to replace. I had thrown packaging away, expecting new ones to arrive. They then refused to accept return without the packaging. Customer service is terrible. They do reply but with repetitive stock replies. I was willing to accept a small refund but no. I have given up but want to make sure people are aware of the small print and what you see isn’t what you get. The link below shows the sample and the screen together. You decide if it’s just production shade variation or an entirely different product. Since found a much better company with fab reviews.”
“Awful company to deal with. Ordered 30 May 2021 next day delivery and I'm still waiting on the products. I've been told that the screens have been lost twice by the delivery company yet the delivery company say they never received them from SWE.
I've asked for a refund on numerous occasions and they have ignored me.
Staff haven't a clue what they are doing and are so unhelpful.
Would NEVER recommend”
