“Avoid this Company. Please read the following for the true picture….
For full details search “real reviews screen with envy” on Facebook.
Reviews io seems to be the only review platform they can’t suffocate the truth on.
Look at how many reviews SWE have challenged on Trustpilot and had removed as TP discretely asks the poster to provide all info within a timeframe. If poster doesn’t respond review is pulled. Just look at the stats on the TP site.
Also look at comments on their sponsored FB posts. Many comments, but they don’t show on the post. This is because they have deleted them.
I have now had to dispute through my CC. They have accepted the dispute. I will get my money back, many have been waiting months.”
“Absolutely shocking service. Ordered over a thousand pounds worth of screens and posts on 2/7 and I've got a room full of screens which are the wrong size and they keep delivering more of the wrong size! 4 deliveries later and it's still not resolved!
The staff on the phones seem very helpful and knowledgeable, but who on earth have they got working in their warehouses and shipping departments as they clearly need to go to specsavers!”
“Absolutely JOKE.
Ordered a full privacy gate with a promise of a 3 week delivery. 6 weeks and I finally get the frame to the gate in which all the trim pieces bar one was bent. They blamed Hermes but the trims were inside a the metal frame.
I've contacted my card company for a full refund as I feel this would be quicker than dealing with their lies. They can come and collect what they've delivered or it can go in the bin, because that's where its fit for. Total disappointment. AVOID AT ALL COSTS.”
“This company(can you call it a company?!) are shambolic. Ordered a gate in May, now August, still no gate, just one small part of it. They say they will ring me back, they don't. They blame Hermes. I don't think so. It says in the good book, "don't try and take a speck of sawdust from someone's eye when there is a splinter in your own eye", or in this case a great big plank!! If you want to avoid stress give screen with envy a wide wide berth.”
“This is the worst company I have EVER dealt with ! I am so dissapointed as , when installed they look good ! BUT .... I paid for 3 orders in May , I have received several damaged screens ( on multiple occasions ) , I received 2 instead of 3 screens on one order , and my gate that I ordered on May 5 th , according to this company has been dispatched and even tracking numbers supplied , for me to find out that the couriers have not even been given the parcel , then after a 3 month wait they have sent me a gate in grey rather than the black I ordered !!! I was promised that I would receive a replacement on Saturday 31 July , when I had returned from holiday . This replacement arrived yesterday ( 4 th august ) but they only sent 1 panel , instead of the 2 required to make the gate , on further inspection , this panel was broken into 3 pieces !!! I sent photos and started to email them at 9 am this morning , to try and organise another replacement to arrive tomorrow by next day delivery , they offered me £30 to accept the 1 broken panel , that is totally useless !!!!!! I have now waited in the house for at least 8 deliveries ( which should have been 3 ) paid the full amount 3 months ago and still do not have a gate !!!!!
Oh - and by the way , the next day delivery that they advertise does not exist , as they pay for a 2 day delivery , and blame covid for the courier delays !!!
I would really like the top manager to now be involved .”
“Order took 6 days to arrive despite emails and messages asking where it was as they promise next day delivery . and when it did arrive it was the wrong colour . Company now ignoring my emails and messages about how they are going to put this right .”
“Seek an alternative to SWE. I am still waiting for my £800+ order placed on 23 July. I started chasing a week ago and am given a different story every day. Yesterday I was given a tracking number which the courier and told I get the goods today. Today I have been told I will get them tomorrow but have not been given a tracking number as was promised in every email I have had from them.
The company lies repeatedly. There are numerous reviews which talk about the lies, unfulfilled orders and lack of stock. Lookk somewhere else and dont waste time and money on SWE.”
“Took a while to come, when the three screens arrived two were damaged and one was a slightly different shade to the other.
After a few weeks of messaging I was offered 10% discount. Not enough so asked for new screens.
Two of new screens are damaged! I give up….”
“This company needs to be shut down. It is FRAUD all the way!
Ordered on 3rd June - it is now 2 months and I still haven't received my pedestrian gate I ordered. All that BS about next day delivery is total lies. In a previous order, I was sent missing parts TWICE for the same delivery and took another 8 weeks to arrive. Absolutely ridiculous. The tracking number they have given is through Hermes and somehow just keeps changing status day by day. It's a FAKE delivery tracking number - do not believe. Go through your BANK or LEGAL routes to get your money back!!”
“NEGATIVE STARS- keep clear of this bogus company.
They do not deliver the next day, they do not tell you the truth - if they do bother to reply to your numerous emails it will be a generic instant reply with no relevance at all.
Fortunately I paid via PayPal and a case was opened and resolved in my favour.
This is a bogus company , steer clear and save yourself the trouble of fighting for your money back.
I wish I had done my due diligence prior to purchasing a screen from this company… lesson very much learnt.
Trading standards will be informed”
“Received my screens after 10 weeks one broken one missing, emailed and ring on numerous occasions, they either ignore you or put the phone down, avoid at all costs.”
“No stars
No stars! Ordered £1240 of screens in May. Still no delivery. They just give me excuses - the couriers lost them, now out of stock, they have just been despatched for next day delivery (ha!). Can’t believe anything they say. I just want an honest answer about delivery. Various bogus tracking links take me to a removal company in Portland, Oregon. Looking at all the reviews here and on Trustpilot I note that lots of people have had the same experience and most of the 5 star reviews were ‘invited’ by SWE. Will be contacting BBC watchdog, trading standards and the guardian about SWE. Do not order from them!”
“Wow....First review got deleted so I will write another one.
I ordered three large screen and because the description on the website wasn't clear I took the trouble to contact customer services, who should know the product, and ask if the screens came in 3 sections or 1 pieces. I was told the 2 screens I ordered would be in 2 pieces, so I proceeded with the order.
When they arrived, there were 6 pieces. They were not joined. I couldn't use them and more to the point their staff gave me the incorrect information. I have written proof of this.
I asked them to collect the screens and refund me.
They have refused.
Firstly the wanted ME TO PAY to return them at a cost of between 50 and 100 pounds.
Secondly they took so long to respond to my email asking theu refund me they then claimed it was outside the 14 day returns period.
I'm now going though my credit card and klarna. Will be going to trading standards and watchdog. This company are an absolute joke. The products are over priced and I spent 900 with them to be treated like this. Literally the worst customer service I have received anywhere in years.”
“AVOID AT ALL COST! THis company is a joke, I ordered a gate on 13th May was told delivery would take up to 3 weeks. I still have not received my goods, I have contacted them on numerous occasions just to be given pathetic excuses, I really don’t know how this company has not be shut down! I have now taken matters into my own hands and contacted my bank to deal with getting a refund I think I will get my money back quicker!”
“Please do not buy from this company, save yourself from the anxiety, stress and lost of your hard earned money. We regretted that we did not check the company reviews online before we order their composite fences. Now we are one of their so-called NEXTDAY delivery victims.
The main reason we bought the composite fence from them was because they offer us NEXTDAY DELIVERY, we needed the fence urgently for our boundary fence in the garden and our neighbour really like a pretty & nice light grey composite fence.
So right from the start, we asked their staff via online chat to check their stock and delivery timeline before we order. They told us stocks are sitting in their warehouse ready to despatch for next day delivery. However, they've lied. There isn't any delivery, no goods, nothing. When contacted them via online chat, they kept repeating the same reason, delay in transit, courier issues etc and when we called, the lady sounded very unhappy, she said the order already been despatched and blamed the courier, she said they cannot cancel or refund us. Instead she asked us to refuse delivery if it come and only refund you after they receive it.
We contacted the courier company directly, they told us that SWE did not give them the goods/pallet for delivery, so they have nothing to deliver. It's obvious that they did not despatch the order. We then asked SWE to cancel our order and refund us, they refused to do so. They firmly insisted that they despatched the order and is delayed in the transit.
From morning till afternoon, we've battling with them but we're getting nowhere. We are now seeking Citizens Advice, taking action actively to get our money back. We encourage everyone who suffers the same as us report this company to BBC Watchdog and also seeking advice from citizensadvice.org.uk / Trading Standard to get back your hard earned money especially in this pandemic.
We still not getting a refund back for undelivered order, the worst is we now have an upset neighbour next door!”
“If you want to waste lots of your time chasing a business for missing fixing or parts that you ordered then I can highly recommend Screen with envy. I ordered three screens and two posts, the screens arrived eight days after the order was placed (not next working day as the site leads you to believe), the posts did not. I had to chase this company to which they advised they'd have to check with the courier and then sent a "new set of posts". These arrived two weeks after I placed the original order. Sadly, they only sent me fixings and the end cap for one post. Four times I've chased them and twice I've had alleged dispatch emails but still no missing pieces. I've since been to a well know building supply company and purchased the fixings myself. The overall quality of the product is suspect, not only were the corners damaged on my screens but they're also roughly cut which caused me to remove the end of my finger when opening the packaging. The post inserts do not fit the posts either. I've read and seen many posts on here now with other people having this same issue and seen dozens of negative reviews disappear. Be warned, this is a true review of my experience and many others by the reviews I've read.”
“The company are a complete fraud. My experience is pretty similar as others. Daily emails exchanged reporting delivery and shipment. Tracking details offer no insights. No progress. Basically you cannot track the shipment. Customer Services advise the courier lost the delivery, replacement goods shipped, replacement goods not shipped as courier needs paperwork to deliver to Northern Ireland that SWE have now sent the paperwork twice and the couriers would be in contact to arrange delivery. Guess what, they didn't. SWE ask i be patient. This has been weeks of regular communication with the same outcome. No shipment for £1000 worth of goods.”
“The worst company I have ever dealt with.Ordered for next day delivery,8 weeks, 37 emails and 10 phone calls later still nothing.Terrible customer service beyond belief ! PayPal dispute finally refunded.”
“Avoid! Dreadful company….
Only half our order arrived (late) and one of the panels was broken. Numerous messages and promises to and from SWE and blocked from their FB page!
We ended up driving to their Aylesbury showroom to collect our missing and replacement panels.”
