SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,868 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,868 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went there in January 2017 to order two Lazy boy swivel chairs. Told 6/8 weeks delivery they came after 6 weeks two excellent delivery men and delighted with the chairs,”

Helpful Report

Posted 7 years ago

“From annharris our sofa was brought 11/10/17 split as not able to fit in. Upholstered put it together in room . I asked for the other two cushions as they were taken back to bring with sofa and was told that you only get 2 with the suite is this correct as 4 were originally brought.think I've been duped”

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Posted 7 years ago

“Happy with their service”

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Posted 7 years ago

“all was ok”

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Posted 8 years ago

“Purchased 2 settees from SCS. Was given delivery date 31st March 2017. Contacted by driver with time of delivery. Arrived at designated time and installed 2 settees with no problem. Removed packaging, took it away, checked suite gave me form to win back order in a draw which we noticed finished on 30th March and our settees were delivered on the 31st? 3 lads came from SCS Livingston Distribution Centre, were very pleasant and helpful. Driver was Derren, delivery crew were Scott and Stuart.”

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Posted 8 years ago

“i visited scs to purchase a 3 piece suite,as i am disabled and in a wheelchair,i was concerned about being able to get around the store,what a pleasant surprise i had ,andy the salesman there moved furniture around so i could see every item.,he helped me choose ,try every thing and went through all pros and cons ,when i finally found the one for me he offered me a welcome cup of coffee whilst he explained all details from paying to deliverary. i was treated like royalty,”

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Posted 8 years ago

“Great service in Wigan by Di Vicars - really friendly - not pushy and gave lots of options - only went in for a look around - bought Dayson corner range - really pleased with choice”

Helpful Report

Posted 8 years ago

SCS is rated 1.5 based on 1,868 reviews