SCS Reviews

1.5 Rating 1,896 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does SCS deliver? How long does SCS take to deliver? Does SCS deliver on time? How is accuracy and good condition of items delivered by SCS?

Returns

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Customer Service

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Ask a question and get answers from people who are customers of SCS.

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

How do I contact SCS?

1 Helpful Report

(2 weeks ago)

You can contact SCS by Telephone, Live Chat and Email.

1 Helpful Report

(2 weeks ago)

59.00%

Industry Average

“ My sofas were barely a week old when I started having issues. Frames creaking. No support in the springs or cushions. SCS don't want to know. Customer service is almost impossible to get through to and when you do they just fob you off. Not even a year old and I'm having to replace them as they are not fit for use. Avoid SCS ”

- Robbie crosbie

“ SCS Sofas – false advertising, arrogant customer service and zero accountability I ordered a sofa from SCS after seeing their clear advertisement promising “delivery before Christmas. ”

- Arvydas

“ 6 weeks later after so many stressful calls to their customer service team and putting it into writing with photos we still were no further forward. ”

- Jacqueline Page

SCS Reviews

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Customer Service - Average