SCS Reviews

1.5 Rating 1,886 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does SCS deliver? How long does SCS take to deliver? Does SCS deliver on time? How is accuracy and good condition of items delivered by SCS?

Returns

How is SCS returns process?

Customer Service

How can I contact SCS? How quickly does SCS resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of SCS.

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

How do I contact SCS?

Helpful Report

(2 weeks ago)

You can contact SCS by Telephone, Live Chat and Email.

Helpful Report

(2 weeks ago)

56.84%

Industry Average

“ Just looking at the he list of complaints about SCS furniture and I totally agree with what people are saying we bought 2 three seater sofas one is fine one is totally unacceptable no support complained and told go to ombudsman the customer service is a joke don't know how they sleep at night total bloody robbers stay clear Mr Burns ”

- Anonymous

“ After many emails and being ignored all they suggested was sending someone out to assess it at a cost of £60! Absolutely disgraceful customer service and quality. ”

- Anne Redding

“ This entire ordeal stems directly from gross misguidance during the sales process and has spiraled into an experience defined by utterly unhelpful customer service and a complete refusal to provide a reasonable resolution, leaving us with an unusable product. ”

- Anonymous

SCS Reviews

Customer Service - Average