SCS Reviews

1.5 Rating 1,894 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does SCS deliver? How long does SCS take to deliver? Does SCS deliver on time? How is accuracy and good condition of items delivered by SCS?

Returns

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Customer Service

How can I contact SCS? How quickly does SCS resolve customer queries?

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Ask a question and get answers from people who are customers of SCS.

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

How do I contact SCS?

1 Helpful Report

(1 week ago)

You can contact SCS by Telephone, Live Chat and Email.

1 Helpful Report

(1 week ago)

58.16%

Industry Average

“ 6 weeks later after so many stressful calls to their customer service team and putting it into writing with photos we still were no further forward. ”

- Jacqueline Page

“ I ordered 2 seater sofa & swivel chair early June - told delivery would be late June - enquired then, told it will be mid to late July. Called end of July told will be early August. Went to store advised problems with shipping containers & the delivery will DELIVERY WILL BE 3/4 SEPTEMBER. Yesterday I was told the chair will be delivered 1st September & they will give me a date when the sofa container arrives. I WANT MY MONEY BACK TODAY. Absolute rubbish service(?) ”

- Robert - Hesketh Bank

“ Leather on sofas has gone baggy and the padding has lost all support within a few months of delivery, fobbed off by customer service. ”

- John

SCS Reviews

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Customer Service - Average