“Ordered 2 “300pc drill & drive sets” for Xmas presents. One came damaged, box & plastic broken, pieces out of the box, not suitable to give as a gift. Sears wants me to
1) go to UPS to return the item
2) go online and buy the item again
3) pay for the item & the shipping again
4) call them after I order to get shipping refunded.
5) wait 5-7 days after they receive the return to refund my money!
At this point I said NO, not worth the hassle, lesson learned, DONT SHOP AT SEARS!! There’s a reason I stopped shopping at SEARS years ago!”
“I wouldn’t even give it one star. Maybe.01 star. Called their repair services for our broken washer. Repairman said needed new valves. Valves didn’t arrive, appointment canceled. Call the black hole of the service department. Was on phone 1.5 hours, transferred 6 times, dropped once. Told that the parts were on backorder. Also told the parts we’re discontinued. Told the monthly home warranty serviceman talked me into wouldn’t pay for new washer. Told they would try to get parts elsewhere. Told they didn’t have timeline. Told by different people 1 month, 5 months, 8 months. Now up to 8 different people, 5 additional transfers, no solution except I’d been suckered. Finally cancelled monthly home warranty after being asked 5 times not to, “that I would get a $500 voucher” and am in interested in a home improvement specialist to come to my house for free? Shame on you Sears. Your last breath is full of deceiving time wasting sales tactics. Do not use Sears services.”
“I have been a Sears customer for over 50-years. I recently ordered a tool chest from Sears.com., and paid $360, when it arrived, the box was torn and the tool chest door was damaged. I immediately called to report the issue and wanted to return the unit and requested a prepaid shipping labe so I could return it. Sears told me that there was nothing they could do because it was a third party vendor. I told them that I paid Sears not a third party vender. I have called at least a half dozen times in an attempt to rectify this terrible situation. The customer service number transfers to India and these employees are very hard to understand which fustrates the situation. I even tried calling the Sears Corporate phone number only to be transferred back to India.”
“Twice I have had issues with them to come out and do there job today I had an appt from 8-1 to have no one show up when I call in I was told there tech was out sick today and never got a call or text they just weren’t going to show up again I will never use them again very unprofessional”
“We purchased a Kenmore refrigerator less than a year ago and the fan that pushes cold air from the freezer into the refrigerator has gone out. It's been out for 2 weeks now. We've had 2 people come out (from a contracting company Sears hired) to look at it. The first person unplugged the fridge and the fan started and said it was ok. An hour later the fan went out. The 2nd person decided the fan needed to be replaced. They said it would be in at the beginning of the following week. It's now the end of the week and no word. Then we came home from work and the freezer had stopped and our food was all thawed out. We contacted Sears. Sears contacted the contractor who had trouble finding our invoice. Then they told Sears it's back order and doesn't know when it will be available; it could be 2 weeks. That puts us a month without a refrigerator. They said our warranty says that if after 3 weeks (this starts after an invoice for the part is ordered...week 2) a part is still on backorder then they will contact the manufactor and decide if we can have a replacement. So again, a month without a refridgerator that we bought less thatna year ago. Their customer care is terrible.”
“We bought 4 new appliances 5/26/12 from Sears. The Kenmore Elite French door bottom refrigerator/ freezer has had multiple problems and failed completely today. We requested service repair again recently as the water dispenser on door was not working, he left and it still wasn’t working!! We called back and scheduled another repair visit and we’re notified day of appt, it was being rescheduled!! This happened a total of 3 times!! Now after having to throw more food out, we have called another repair service. We will never purchase anything from Sears again!! I am done with their lousy service after being a shopper for over 50 years! The average lifespan of refrigerators is approx 14 years, we got 8😡”
“Waste of money and time. Our washer had issues while under warranty. Took a month or longer for a repairman to come out each of the four different times. Warranty expired during this time and they said due to a small technicality the service to the washer would no longer be covered under the warranty, even though the original issue was still not resolved. Waited over 2 hours on hold with warranty company and they kept sending me to different departments to deal with the issue. They replaced all of the electronic parts on the machine, still not working right. Have waited on hold for over 2.5 hours to file a service protection claim with them and THEY hung up on ME without ever answering. We will never us them again and recommend that no one else does either. We used to be satisfied, loyal customers, but the business is not the same as it used to be and we are very disappointed and frustrated by that.”
“I bought a pair of capris and went to return them however 2 months had gone by so White Oak store refused to return them saying their policy is 30 days. In normal times target, kohl's and other department stores accept returns for 90 days. In these days of COVID they have extended them. I had 3 deaths in my family plus members sick with COVID, Should I have gone to the store and exposed others just so I could be within the 30 days? Shame on you Sears. For the sake of a $10 item I am going to go to other stores the next time I shop for an appliance worth hundreds of dollars. You have lost my loyalty and business.”
“I would like to share an update from "Allie" about "Sears.com". I was hopeless about ever receiving a refund from this scam business. I did finally receive this. I contacted my state's Attorney General's office, the FTC , and the bank that issued my debit card. I am not sure which of these businesses rattled the Sears cage , or if they all did. All three were fabulous in assisting me. After three plus months of being lied to and ignored by Sears, and Gymax, I finally received my long awaited refund. I would encourage others who have been ripped off by Sears to contact the 3 organizations that I did. I never would have received this with out their help. These companies (Sears /Gymax)care nothing for what's legal, or correct. I hope this information helps other customer's who have been scammed by this formally ethical company. Good Luck to you. I hope this helps you. Sincerely, Allie”
“My GE refrigerator/freezer the freezer quit working a little over a week ago it’s under warranty the guy came out 1 day said he has to order 2 parts came Bach 2 days later with 1 part put it on still not working came back the next day put another part on still not working said he’s going to request they give me a new refrigerator. I call the next day on hold for 1 hour call back today on hold for 2 hours then the phone hangs up call back on hold for 2 hours guy answers transfers me to the overflow department rings 4 times hangs up on me now I’m on hold for 3 hours this is crazy we bought all high end GE appliances when we remodeled our kitchen 4 years ago and high end washer and dryer from Sears . I will never buy anything from Sears ever again . The foreign people that answer the phone don’t know what they are talking about and if the don’t know what to say they hang up on you .
NEVER BUY FROM SEARS .”
“Don’t buy from them!!! Terrible experience! They don’t deserve one star. Go somewhere else.
Wish I had looked at reviews before I made a purchase.
Purchased a dishwasher on line on June 26,2020 was supposed to be delivered July 16, 2020. Never came, no phone call to explain why. I called 2 hours after eta and was told manufacturer didn’t deliver to warehouse and delivery was rescheduled to 8/4. On 8/4 the dishwasher didn’t arrive as expected. I called and was told product was damaged when putting on truck and delivery was rescheduled to 8/14.
I was furious! I cancelled the order and was told I would be refunded in 14-30 days. Terrible, terrible customer service. So sad because at one time Sears was a reputable store. We got our first appliance from them. Now I wouldn’t shop there for anything.”
“My refrigerator stopped working and I looked at HD, Lowes, Best Buy and Sears. Based upon Sears advertised delivery date not price I made the purchase. They even tried to sell me on a smaller delivery window for an additional fee. Their website provided delivery day and indicated that the model was available. Sunday before delivery day I was notified that they could not deliver for another 7 days. False advertising on availability and delivery date. Buyer beware of Sears!”
“Sears are scam artist and only tell lies. sears needs to disappear already. And there staff and I owners need to be placed on a boat and sent to the ocean”
“I orderedThe items Number c138501 For 2 months I didn’t get my order yet.
When I asking to know my orderThey let me wait the phone long time , and passed the transmitter They keep say net week
They take a lot of time for me”
“Purchased a Frigidaire chest freezer 24 ft. back in beginning of May. Sears charged us for the freezer and the delivery. It was supposed to delivered June 16, then June 19, then June 26, then moved the July 3 and currently pushed back to July 13. Sometimes I got a call-which was just a recording, and other times I received no notice at all. I live on a farm and the freezer is to store the food coming in-it’s my livelihood. Every time I called them regarding the delay, they “guaranteed” deliver the next week. I asked to talk to a supervisor and the person told me that I didn’t need to. Excuse me, I’m the customer and very unsatisfied...and you’re telling me I don’t need to? The other time I asked for a manager they said none were available, I left my information for them to call me back. Surprise...they never did. I asked for the delivery fee back and they said they can’t do that because it’s a third party. We’ve paid over $1,000 for a freezer and delivery and still don’t have it. If it’s not in stock then be honest Sears and tell me, don’t charge me and constantly change the delivery date. Numerous phone calls, hours on hold, never a manager or supervisor to speak to, and still no product. I will NEVER order from them again. If sears goes out of business, I will understand why. I just hope I get my appliance before that happens!”
“CHECK THE BBB, CONSUMER REPORTS Web REVIEWS... no one is happy with this company and they FRANCHISE the name in order to shuffle responsibility to the franchise, BUT will continuosly call you if you file a complaint with the BBB.
This company is the worst.... They sold us a refrigerator delivered on 3 February 2018 and on 21 May 2020. The compressor went bad and only the freezer went warm, under warranty, but not for labor, between lost food and labor it was a loss of over $600.00. A month to get it serviced, it worked long enough to get me happy to go food shopping. the next night i went in and the fridge and freezer were warm, $325.00 more in Grocery loss, the best they offered was another two weeks till the next service appointment.
AND Not an apologetic tone in a single voice. over 7 dropped calls while waiting. REFUSAL to call the franchise that sold it to us on our behalf, based on not having anything to do with the franchise, that uses their name to sell, the SEARS brand of KENMORE...”
“My wife and I have utilized Sears to repair our appliances. Our range needed repair and a technician, named Jerry, came out to diagnose our problem. Where to start is the hardest. He was to be at our house between 1-5 pm. He arrived (10) ten minutes late, fiddled around for (45) forty five minutes, blamed my wife for burning her baking. We were NEVER told we had to order the necessary parts. He put dirty rags on a counter that food was prepared on. NEVER took off the range door, used a probe to see what the temperature was inside the range, told us the next day "I can't find the parts." Strange my wife found the parts from Amazon and Sears. Unfortunately, these were the wrong parts. We were not happy with his services so we recontacted Sears for a second opinion. Another technician was to come out in a couple of days. He called the day of service and told us "I talked with Jerry and am not coming out." This is bad customer service to say the least. I cannot recall the second technicians name. As we were disgusted with Sears we consulted another technician. This man came out on Saturday charged us $50 less for his diagnose, took the range door off found the problem and within (1) one business day our range was back in operation. I WILL NEVER use Sears again,”
“I placed a time of essence order on Sears.com on May 20,2020. They promptly took out the full payment for the 2 items on 05/21/2020. The first item had tracking # posted on 05/21/2020. The second item never received a UPS tracking #. On 05/26/2020 the first item arrived. It was poorly packaged and had scratches,and a dent. I was not happy about this condition. I chose not to complain due to severe time constraints.I understood on about June 1 that the manufacturer had taken my money and totally forgot about my order. I started the nightmare of trying to deal with customer service.I had not received the 2 piece nightstand set that was needed for a guest room . I explained my fear to every Sears rep. that I spoke to that this would not arrive in time for my out of state guests.I requested that the order be cancelled. Every rep insisted the nightstand set would arrive in time. They obviously don't want to cancel orders, and they don't care what they put you thru.I made the error of trusting that the nightstand set would arrive as promised by the rep on June 5,2020. This was after the deadline I had set for myself to safely do all that was needed to do. It was a day past what I had stated for the latest delivery date.I awaited on 06/05 ,and 06/06 no package arrived. I had to pay a man who was hired to set up the nightstand set for arriving at my home .I called Sears . They are horrible . I asked that they refund my money for the nightstands that never came.They claim I bought with a different co. that its not their responsibility. I bought off their website and contracted with them.It was Sears that took payment. They've wasted so much time with their bad excuses, and irresponsible behavior. I was in a terrible situation due to incompetence on behalf of Sears and their vendor. The vendor never shipped the order in a timely fashion , Sears allows the bad practices to continue.I wasted hours trying to rectify this. They DO NOT care about there customers.On June 7 a package was on my stairs.It was the wrong item and to make matters worse it was clearly a return from some other customer. I called Sears yet again. Sears solution is for me to ship it on my dime to this vendor. This damaged wrong item is on their website for a lot less money than what I paid.I asked Sears rep ,Ellie, If they could at least credit the difference between what was ordered . She said no . It's the vendor I need to deal with. No apology for the problems ,or that I had to now go and pay again for 2 nightstands, and rush to set up the guest bedroom. Sears wouldn't cancel this order when requested, and couldn't care less for the bad treatment ,terrible inconvenience, or anything else. They only care for money .Once that's received you no longer exist. I urge you to choose any store except Sears. I have been hi jacked for the amount I paid for an item they never shipped, had to pay 20.00 to the man who was hired to set these up , and I lost the ability to shop within a certain price for the nightstands. I had not even 24 hours to set up the guest room for my guests. I feel it's also important to note the vendor that they feature ,and sent me a damaged item, and a late ,incorrect item is not BBB accredited. This is a nightmare. Sears is no longer a reputable business. Stay far away from them. Sincere wishes,
Allie”
“Never never buy from Sears online. Order never received. Called the customer service and get different information every time. Tried to get in touch with a manager. They put me on hold for 45 minutes and then forwarded my call to a phone line ringing ringing ringing and never got anyone one the phone. Sears is not a good place to buy. Not to be trusted.”
