Secret Escapes Reviews

Name: Secret Escapes
Rating: 1.32

1.3 Rating 252 Reviews

8 %

of reviewers recommend Secret Escapes

Company Reviews

Questions

Metrics

1.3

Based on 252 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 078 2029

Email:

support@secretescapes.com

Location:

20-28a Hatton Wall, London United Kingdom
EC1N 8JH

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Secret Escapes 4 star review on 27th March 2025

Ann Ferrier

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a holiday to Montenegro in March flying from Gatwick airport. Checked this information prior to flying and received an email confirming departure was from Gatwick. After waiting for over an hour at the check-in desk, we were informed that Gatwick do not fly to Montenegro on Mondays. Rang Secret Escapes only to be told that the flight is from Stansted. No one bothered to inform me and as they never issued me with the reservation number and because it was a ticketless flight, I was unable to check anything on line. Secret Escapes paid for the taxi from Gatwick to Stansted but refuse to pay for the unnecessary cab journey we took from home to Gatwick. They see the reimbursement as 'compensation'. Received an email apologising for the re-route at such short notice but once Gatwick finally got the booking reference number from Secret Escapes and shared it with me, the document clearly showed that this information was available on the 13th March - 'your return flight arrives at Gatwick airport but you depart from Stansted'. Will never book a holiday with them again.”

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Posted 6 years ago

“Price was very competetve & holiday was good”

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Posted 6 years ago

“Amazing saving on a 2 week holiday in South Africa”

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Posted 6 years ago

“The customer service was great but the hotel was not luxurious. - Joe”

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Posted 6 years ago

“always go on holiday with secret escapes who i can trust”

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Posted 6 years ago

“Great offer, excellent package deal, good after sales service”

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Posted 7 years ago

“We're off to chessington zoo for a cool night away with the kids - they'll love it!”

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Posted 7 years ago

“Easy to use and can use the alert system.”

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Posted 7 years ago

“Having used Secret Escapes now on several occasions they have never failed to provided what they offered, their attention to detail is extraordinary, I did have had one minor problem but after a quick call all was resolved, for me booking with them is now done with confidence knowing that I will get what they say I will.”

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Posted 7 years ago

“Holiday booked as advertised on secret escapes. Next day holiday £80 cheaper and advertised as early bird offer. Why should I pay for a holiday as soon as advertised and then be penalised. Apparently the flights were adjusted. No help from secret escapes to obtain compensation for overpayment. Beware prices and holidays are not as the seem. Will not book with company again. Customer is none existent. Favours the holiday companies and not their clients”

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Posted 7 years ago

“You haven't responded to my emailed complaint or my survey response, very poor service considering I spent almost £500 for 3 nights uk stay”

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Posted 8 years ago

“Fantastic ...everything was so perfect and so easy”

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Posted 8 years ago

Secret Escapes is rated 1.3 based on 252 reviews