Secret Escapes Reviews

Name: Secret Escapes
Rating: 1.32

1.3 Rating 252 Reviews

8 %

of reviewers recommend Secret Escapes

Company Reviews

Questions

Metrics

1.3

Based on 252 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 078 2029

Email:

support@secretescapes.com

Location:

20-28a Hatton Wall, London United Kingdom
EC1N 8JH

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Secret Escapes 4 star review on 27th March 2025

Ann Ferrier

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a London hotel with TELEGRAPH TRAVEL in February 2020 for two nights in April 2020. WHAT A MISTAKE! They use SECRET ESCAPES. It is now nearly October and I haven’t had a refund yet! I have contacted Secret Escapes so many times by email and phone and have got nowhere. We are extremely annoyed at the customer service we have received from them not replying to our emails and putting the phone down on occasions,which is so rude. We feel totally let down by TELEGRAPH TRAVEL and SECRET ESCAPES.”

Helpful Report

Posted 4 years ago

“These highway men need capturing. It is not legal to refuse a refund when you have not been able to fulfil your contract. Despite numerous attempts to get a refund, Secret Escapes have still not stepped forward and I call on their directors to do the right thing, as their behaviour and conduct now will be remembered at every company they are involved in the future.”

Helpful Report

Posted 4 years ago

“Communication is this company's weakness. There is little joined up thinking so where and when you are going to your accommodation, meals, sites can be changed on a daily basis and the lack of communication between Secret Escapes and its local operators was obvious from the start.”

Helpful Report

Posted 5 years ago

Secret Escapes is rated 1.3 based on 252 reviews