Secret Escapes Reviews

Name: Secret Escapes
Rating: 1.27

1.3 Rating 242 Reviews

6 %

of reviewers recommend Secret Escapes

Company Reviews

Questions

Metrics

1.3

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 078 2029

Email:

support@secretescapes.com

Location:

20-28a Hatton Wall, London United Kingdom
EC1N 8JH

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Secret Escapes 1 star review on 3rd October 2022

Steven Davies

Secret Escapes 1 star review on 24th August 2020

Sally

Secret Escapes 1 star review on 12th June 2020

Jessica Edwards

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time we've used Secret Escapes , Luxury Bali 3 years ago and we've just come back from a Luxury Sri Lanka tour. I went with my daughter who's in her 20s on both occasions and had the most amazing time. Secret Escapes always got back to any queries promptly and gave us honest feedback. I cant fault this company and will continue to use them.”

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Posted 1 year ago

“I do hope the COVID experience of many guests is sorted out as I had great experience with customer service after Fantastic trip to Iceland. An excursion was cancelled and they sorted out a refund quickly and without fuss. Dealt with questions, queries etc quickly and we had a great time. Shame about these reviews, hope it gets sorted for people.”

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Posted 3 years ago

“Sri Lanka .One week schedule sightseeing and activities with excellent guide then One week beach . Amazing people Amazing value . Thank you Secret Escapes”

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Posted 4 years ago

“Just used Secret Escapes for the first time to the Bianco Olympico Haldaliki Greece, I must say that service from the start to the finish was first class and would have no hesitation in using again.”

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Posted 4 years ago

“I love the company, recently I've purchased a holiday through them, they gave me a very good promotion and their costumer service is spot on.”

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Posted 5 years ago

“The process online is extremely easy, presentable, easy on the eye and the transaction from Secret escapes to the hotel themselves in ridiculously fast!!! I rang the hotel the second I paid to confirm the type of room I would like and they were lovely.”

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Posted 5 years ago

“Price was very competetve & holiday was good”

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Posted 5 years ago

“Amazing saving on a 2 week holiday in South Africa”

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Posted 5 years ago

“always go on holiday with secret escapes who i can trust”

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Posted 5 years ago

“Great offer, excellent package deal, good after sales service”

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Posted 6 years ago

“We're off to chessington zoo for a cool night away with the kids - they'll love it!”

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Posted 6 years ago

“Easy to use and can use the alert system.”

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Posted 6 years ago

“Having used Secret Escapes now on several occasions they have never failed to provided what they offered, their attention to detail is extraordinary, I did have had one minor problem but after a quick call all was resolved, for me booking with them is now done with confidence knowing that I will get what they say I will.”

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Posted 6 years ago

“Fantastic ...everything was so perfect and so easy”

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Posted 6 years ago

Secret Escapes is rated 1.3 based on 242 reviews